Luxury Watch RepairsReviews 

So simple - pack provided to send watch. Confirmation watch had arrived with estimated repair cost. Work carried out swiftly and watch returned. Happy customer will definitely use LWR again in the future.

The process was completely straight forward from beginning to end, communication and progress updates were informative and spot on.

Communication is almost non existent. Do not answer telephone or emails. Still waiting for quote for repairing watch after three months although company believed to be in administration. Have asked for it back immediately as I have a bad feeling about this.

Phoned me at last to explain reason for delay and forwarded the quote which I have accepted. Assured me that priority would be given as they quote anything up to 20 weeks and require payment which I will make by credit card to obtain security cover.

Would have given 5 stars but it took quite a long time before my watch was started. But once it was looked at the service was incredibly quick, efficient and sent back to me via a safe delivery system.

I have used Luxury Watch Repairs several times to replace the battery in my TAG and the service has been excellent every time. When a battery failed within 2 years it was replaced without question.
I have confidence in the quality of their work and although I live 250 miles away in Pembrokeshire there is a genuine feeling of a personal service.
I would recommend without hesitation.

They have had my omega since March 2024. I paid over a £1,000 upfront then they told me after a year it had been lossed so they were waiting for authorisation from their insurers to pay me the value of my watch. Ignored emails and calls ever since and now they have gone into liquidation. I am going down the legal route and don't care how much it costs to expose this company. Please don't send these a micky mouse watch never mind your valuable ones.

When I contacted Rolex I was redirected to Luxury Watch Repairs. I needed a service and a replacement mainspring for my 'Rolex Explorer II Oyster Perpetual Date Stainless Steel with Black Face'. I was sent a prepaid envelope and a very sturdy box for the transportation of the watch (it was returned in the same box via DHL). The repair was slow, but before placing the order they told me it might take up to 15-25 weeks and in fact it took 19 weeks including Xmas & New Year (so I'm not sure why other people have said this was a surprise). I did contact them for an update and received a reply - and received a nice follow up courtesy call from Oliver after the watch had been returned to make sure all was ok. The watch is now running prefectly and it has a 3 year guarantee. Overall I'm very happy with the service and would use them again.

Always amazing service so thank you

Changed the battery on my Omega. I’ve used them previously to service the same watch with no issues.
An issue with Royal Mail caused a delay in my watch arriving at the service centre and subsequent return. Luxury Watch Repairs offered a refund of the postage costs, which was good of them. However this hasn’t been received and now they’re not responding to my emails after a several weeks of waiting. Good whilst they are dealing with your watch. Not so great after service.

Very fast service. Polite and professional. Highly recommended.

waited 10 months for my gold cartier to be serviced and returned.
The lack of communication was unacceptable.

Whereas my was eventually returned and looked immaculate I couldn't go through the stress again.

Please do NOT under any circumstances send your watch here !!!!! they have had my tag snice August 2025, I have also paid them over £500 for the repairs and service in September 2025 no updates one email when I chased basically saying how long is a piece of string.
I am now currently starting legal proceedings for my watch back my money and compensation.

Please take your Watch to someone else take my warning serious

I put an omega in for a service as the date was slow in turning and a loose pin on the clasp.Quoted £580 so paid them . 4 Months later no watch back so started to phone them and this carried on and on for another 2 Months then they informed me it needed a date wheel so another 2 Months pass and after threatening the company with legal action my watch was returned all working but now with buffer marks on the glass due to polishing.....DO NOT USE THEM and check companies house. See who you are dealing with.

Very few people will really appreciate the feeling of possessing a high quality watch that means so much. My watch has received a long overdue service. 12 weeks might be considered long however with a guarantee of 3 years is 100% worth it.
Thank you

Good communication, attention to detail, good service

DO NOT USE. DO NOT USE. DO NOT USE

Appalling lack of communication and will take your watch and money and if you get either back is very unlikely. I had to get my son to collect my Cartier after months of being lied too. Although promised a full refund I'm still waiting for it after nearly 3 months.

Completely avoid this company.
My wife sent in her solid gold Rolex for repairs and service in March/April of last year ! Correspondence is terrible !
Telephone communication non existent. Replies to our emails very slow and very few.
Looks like I will need to get a flight down from Glasgow to London to pay them a visit to get some answers !

* Revision #2* - It's now been nearly 4 weeks since I revised this review and Oliver has not replied to any emails and they do not answer the phone. I have resorted to offering to PAY THEM TO SIMPLY RETURN MY WATCH. If there is no response to that offer I'll call in on them in the next couple of weeks to collect it.

*Revision* - I have now been contacted by Oliver who was most helpful and apologised for the lack of communication - there have been some structural changes at the company, however I'm assured my watch will be back within 3 weeks (currently at a third-party Omega approved repairer for one part of the process). Once the watch is back I'll update the review further including information on the watch itself.

I sent in my Omega Seamaster and having received a quote paid for the service and repair at the start of August 2025. Due back at the start of January and was emailed in December to say all on track.
Since then I've sent 3 x emails and called several times (nobody is ever able to answer the phone) - no response at all, including from the management email address for customer service escalations.
The watch is approaching one month overdue and the radio silence is worrying.
If the communication lines change so may this review, but currently I cannot recommend the company at all.

Another week has passed and unfortunately NO RESPONSE, actually I'm not suprised, so will consult a solicitor over this issue that is being perpetrated to people who pay money and send very expensive watches and yet receive no feedback or response when enquiries are made.

Very good service of my classic watch - although like many of the best things in life it took a pretty long time! (0ver six months)

Very pleased on a good result for a restoration of my classic timepiece and glad to do business with an excellent specialist company .