Fantastic service from the first phone call to drop off. We needed urgent transport to the airport, booking was so easy , staff were very patient and supportive. Picked up outside our door, driver kep... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Driver of company was easily visable on exiting to arrival terminal at Auckland airport . There was only a short delay while we waited for another passenger . Driver also helped with my luggage a... See more
Turned up on time our driver was polite accommodating with helping with my suitcase. Informed me up front in what was to happen in the course of my trip vehicle was well presented spacious. We swapped... See more
Great service. Prompt pick up and drop off. Friendly driver, steady drive to the airport, no dramas, no worries, no problems. Also liked being able to book online, with the office confirming personal... See more
Company details
Written by the company
Luxury Airport Shuttles is a premier transportation service that offers luxurious and reliable airport transfers for travelers. With a focus on providing a seamless and comfortable experience, Luxury Airport Shuttles stands out as the preferred choice for those seeking an exceptional transportation service. Operating in the Bay of Plenty and Waikato regions, through to Auckland Airport, our regular shuttle services provide flexibility, reliability, and comfort in travel.
Contact info
21 Jean Batten Drive, 3116, Tauranga, New Zealand
- +64 7 547 4444
- reservations@luxuryairportshuttles.co.nz
- luxuryairportshuttles.co.nz
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 36% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I found the drivers very helpful and…
I found the drivers very helpful and friendly,both ways. The shuttles are comfortable.
5 January 2026
It’s comfortable and you feel relaxed…
It’s comfortable and you feel relaxed without worrying about the time of my flight to be missed.
6 January 2026
Pickup and dropoff points either have…
Pickup and dropoff points either have set pick up drop off points or pick people up from their homes either or
6 January 2026
Helpful and courteous driver
Helpful and courteous driver, great service. I did find the online booking quite difficult, however.
6 January 2026
Value on a shared trip
Experience was good, picked up exactly on time, driving was good, helpful with info and putting bags in when collecting and out on arrival. Lady was pleasant.
Collection earlier than arranged from airport, driver very unprepared, and not looking around the area he arranged to meet. Otherwise 👍 ok.
4 January 2026
Reply from Luxury Airport Shuttles
Thanks for your review and for sharing both the positives and the areas we can improve.
I’m glad to hear the overall experience was good — on-time pickup, safe driving, and helpful service with luggage and local information are exactly what we aim for, and it’s great to hear our driver made a positive impression.
I’m sorry about the earlier-than-arranged airport collection and the confusion around the meeting point. That’s not the experience we want for our customers, and your feedback has been noted so we can tighten this up.
Thanks again for taking the time to leave a balanced review — we really appreciate it 👍
Excelent service
Very organized, ,shuttle was spacious , ,driver was very helpful ,the trip was smooth, excellent service .and affordable.
3 January 2026
My ride was fantastic
My ride was fantastic. Communication was clear all the way from initial booking to drop off. Friendly service and completely professional. Thank you!
6 January 2026
Auckland to Hamilton shuttle ride
I booked a trip from Auckland to Hamilton online and the whole experience was excellent.. despite being nervous about booking a shuttle online.
The communication and instructions were great.. including where to wait for the driver.
The trip was was smooth and the driver was friendly, helpful and informative.
All in all a great experience.. thank you
6 January 2026
pleasant and helpful driver to greet me…
pleasant and helpful driver to greet me on arrival
6 January 2026
Excellent service from p/up in rotorua…
Excellent service from p/up in rotorua to drop off at Auckland Airport. Will be using the shuttle again at the end of the month.
6 January 2026
Alan
Alan was amazing and so patient with our group! He allowed us to stay at our activity much later than was originally planned and even took us over to the Mt after he was meant to drop us off at our last stop. We all really appreciate his flexibility, he went above and beyond. Employee of the month! Many thanks again to Alan
12 December 2025
Friendly & efficient service
Friendly & efficient service - Always on time when collecting and the shuttle is comfortable and always immaculate. Luxury Airport Shuttles is our service provider of first choice; in fact it's the only shuttle service we use.
18 December 2025
Pick up even at 1.30am on time great…
Pick up even at 1.30am on time great service and driver
6 January 2026
The instructions for meeting at…
The instructions for meeting at Auckland airport were excellent, Checked in there and as I was the last one due we left shortly after. Driver was friendly and helpful, Good drive down to Hamilton,
Thaniks!
6 January 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.