Excellent, it is very nice and presentable I like it.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Originally I had not received my order or had a reply to my email, however a response was sent and a replacement item has now been received. I am very pleased with my Angel Wing pendant.. it’s exa... See more
Company replied
Ordering and delivery spot on as it's gift wrapped will not find out until it's opened keep my fingers crossed and hope it is great
Company replied
Great bracelet@ a great price. A birthday present for my wife-so successful she wants another! Thank you! Stuart
Company details
Written by the company
Luxsy Jewels is a UK based jewellery brand created in late 2019. A modern, luxury and classy jewellery brand that caters for men and women all around the world. We've seen substantial amount of growth over the years as we continue to provide premium quality jewellery at affordable prices. Customer service along with product quality is at our core.
Contact info
United Kingdom
- support@luxsyjewels.com
- luxsyjewels.com
3.2
Average
397 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Great service and fast delivery
Great service and fast delivery. Ordered a beautiful elegant bracelet.
15 January 2024
Unprompted review
Very good service nice Jewelry and very…
Very good service nice Jewelry and very good quality I would definitely recommend it to everyone.
15 January 2024
Unprompted review
Purchased the ottoman ring and a…
Purchased the ottoman ring and a bracelet for my mrs. She was really happy with it, really good quality products at a very affordable price. I absolutely love my ring as I’ve been on the hunt for a nice elegant looking ring for a while that wouldn’t put a whole in my pockets and I got extremely lucky when I came across luxsy jewels.
14 January 2024
Unprompted review
Reply from Luxsy Jewels
Hello Charlie,
We love it when our customers love our products. So pleased your Mrs loved the gifts you purchased for her from us.
Thanks again for the lovely review. Look forward to seeing you shop with us again :)
Unacceptable, impolite & bad business.
I bought two rings & the sparkle is stunning.
I was sad when I noticed a crystal was missing so I contacted customer services. Initially there was no reply so I re-sent the email after a week. I then received a short reply but no apology or acknowledging for the initial nonresponee. I was advised to post the ring via recorded delivery & notify Luxsy afterwards. I did just that but I have yet to hear back.
Regarding the promotions over the festive season, I enquired how to avail the 25% discount as no code was attached to the email! Of course I have not had a message. So far
I’ve sent 5 emails & not one has been acknowledged.
Unacceptable, impolite & bad business. I hope Cherrie will respond to this bitter complaint & send either a replacement ring or my original one, repaired.
5 November 2023
Unprompted review
Reply from Luxsy Jewels
Hello Alexandra,
Sorry to hear about your experience. We have emailed you and have spoken to you via Instagram DMs and showed you that the emails to your email address kept bouncing. Hence why you couldn't find a reply from us.
However, we did sort the issue out with you in the end and you was happy with us dealing with the matter. We just hope you can reflect it on this review :)
Good store, bad customer service.
Bought a ring, good product. However it didn’t fit and when I emailed customer service to organise a return, I received no reply. Again, a good business but very unreliable customer service. Most businesses have a returns method readily available but if you’re going to request people to email and organise returns beforehand, be reliable.
23 December 2023
Unprompted review
Reply from Luxsy Jewels
Hey Lois,
Sorry for the delay in getting to your request. We managed to sort your return and have implemented a more streamlined process in place. We also have spoken to you via email for the delay so thanks for your understanding. We look forward to you shopping with us again :)
Very happy with purchase
Very happy with purchase, fast reliable service won’t be disappointed
4 December 2023
Reply from Luxsy Jewels
Hello Nabeel,
Very pleased to hear you love our products and service. Much appreciated.
I still haven’t got my order
3 December 2023
Reply from Luxsy Jewels
Hello Abdul Malik,
Upon checking the tracking information the order has been delivered.
Please review this review from your end as it isn’t a true reflection.
Thanks,
Very good packaging
Very good packaging , nice weight to it and overall really impressed
1 December 2023
Reply from Luxsy Jewels
Hey Millie,
Thanks for taking the time to write us this lovely review. We’re very happy you love this product :)
Reply from Luxsy Jewels
Hey Paddy,
Thank you for taking the time to write us this lovely review. Glad you liked the product :)
Excellent service thanks
6 December 2023
Unprompted review
Reply from Luxsy Jewels
Thanks Sean for leaving us this lovely review :)
Amazing quality of the bracelet I…
Amazing quality of the bracelet I ordered and came so quickly very satisfied with my order
5 December 2023
Unprompted review
Reply from Luxsy Jewels
Thanks Bella, really appreciate your kind words for this review. Glad you loved the product.
Amazing Again I’ve purchased and very…
Amazing Again I’ve purchased and very very happy with the product and they’ve provided exclusive service
5 December 2023
Unprompted review
Reply from Luxsy Jewels
Hey Millie, Its been amazing doing business with you. Looking forward to your next purchase :)
Bracelet is very small
Bracelet is very small, it’s a gift for my mum but worried it won’t fit around her wrist. Contacted Luxsy but no reply. Also, quality isn’t great, doesn’t look like what it cost.
28 November 2023
Reply from Luxsy Jewels
Hey Vajdi,
Sorry to hear about your experience. We have taken note about the time it took to respond to your query. Your next experience with us will be a much better one :)
Reply from Luxsy Jewels
Hey Diane,
Very pleased to hear you love the product and service :)
Great ring for the price
Great ring for the price, has been an eye catcher ever since I’ve worn it!
But, unfortunately after 2/3 of irregular use, the colour has started to fade and it’s started to go pink/bronze.
21 July 2023
Unprompted review
Reply from Luxsy Jewels
Hello Abadoh,
We’ve requested more information about you and your order via TrustPilot which you haven’t given. We can’t verify your email or name to any order with us. Please can you get back to us at support@luxsyjewels.com so we can verify your order and take appropriate steps from there.
Thanks
Speedy satisfied customer delivery package lovely gift was…
Speedy delivery package lovely gift was for my daughter 21st birthday which is Nov 1st so she hasn’t received it as yet but I love it , will definitely purchase Christmas gifts my daughters and 3 granddaughters.
25 September 2023
Great buy
Lovely pieces they sell good quality no rusting or discolouration. Size is accurate and the pieces are just stunning. Bonus delivery was quick and no issues with customer service
15 September 2023
Reply from Luxsy Jewels
Hey Fateha,
Thank you for your lovely review. We appreciate your time taking to write this. Hope to see you shop with us again soon :)
Hi lovely thanks 😊 great jewellery
11 September 2023
Reply from Luxsy Jewels
Hi Danielle, Thank you for the time writing us this lovely review. We really appreciate it :)
Fast delivery
Had a very good experience. Fast delivery and excellent communication. A Star.
24 August 2023
Unprompted review
Reply from Luxsy Jewels
Hey Kelvin, Really appreciate you taking your time to write up this review for us :) We're glad you loved the experience shopping with us at Luxsy Jewels.
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