Excellent, it is very nice and presentable I like it.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Originally I had not received my order or had a reply to my email, however a response was sent and a replacement item has now been received. I am very pleased with my Angel Wing pendant.. it’s exa... See more
Company replied
Ordering and delivery spot on as it's gift wrapped will not find out until it's opened keep my fingers crossed and hope it is great
Company replied
Great bracelet@ a great price. A birthday present for my wife-so successful she wants another! Thank you! Stuart
Company details
Written by the company
Luxsy Jewels is a UK based jewellery brand created in late 2019. A modern, luxury and classy jewellery brand that caters for men and women all around the world. We've seen substantial amount of growth over the years as we continue to provide premium quality jewellery at affordable prices. Customer service along with product quality is at our core.
Contact info
United Kingdom
- support@luxsyjewels.com
- luxsyjewels.com
3.2
Average
397 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
On my 3rd order now
On my 3rd order now. I wear alot of jewellery and found this site by chance and every piece I have is top quality, stands out, and made to be a signature piece with whatever outfit I wear. Highly recommend Luxsy for their styles and uniqueness at affordable prices
.
4 September 2024
Unprompted review
Reply from Luxsy Jewels
Thank you so much for your continued support and for taking the time to leave this amazing review! We’re thrilled to hear that you’ve found your perfect pieces with us and that they’re helping you stand out in style. Your recommendation means the world to us, and we can’t wait to serve you again on your next order. 😊💎
Amazing!!!!
Trust me this company is truely truely amazing!!! Amazing customer service! Most importantly the jewelry is outstanding quality!!
1 August 2024
Unprompted review
Reply from Luxsy Jewels
Hey Veronica,
Thank you so much for your fantastic review! We're thrilled to hear that you had such an amazing experience with our customer service and that you're loving the quality of our jewelry. Your trust and kind words mean everything to us. We look forward to serving you again soon! 🌟💎
Lovely item yet again thanks
4 July 2024
Reply from Luxsy Jewels
Hello Julie, Thank you for your lovely review. It's much appreciated! Looking forward to seeing you shop with us again :)
Nice service and beautiful product
Nice service and beautiful product. Definitely recommend :)
20 July 2024
Unprompted review
Reply from Luxsy Jewels
Thank you for your fantastic review! We're delighted you enjoyed our service and product. Your recommendation means a lot to us. Looking forward to serving you again! 😊
Reply from Luxsy Jewels
Hello Lynnie,
Thanks for the lovely review :)
We're pleased you loved your product and the service we provided. Looking forward to seeing you shop with us again soon :)
Great experience
Great experience. Quick communication and quick to respond. Package arrived the next day.
31 May 2024
Reply from Luxsy Jewels
Hello Sara,
Great to hear that you had a lovely experience shopping with us. Looking forward to seeing you shop with us again :)
Great customer service
The customer service was really nice. I had a little issue with delivery and they got back to me quickly and sorted the issue.
9 May 2024
Unprompted review
Reply from Luxsy Jewels
Hey Zuriel,
Thanks for taking the time to write us a lovely review. Very pleased that you loved the product and that we could solve the issue you had :)
Reply from Luxsy Jewels
Thank you so much for taking your time to leave us a lovely review.
We value your feedback. We appreciate your support and hope to serve you again in the future.
Came in about 4 days and the quality…
Came in about 4 days and the quality was amazing . Very affordable , and the product looks exactly like the picture .
5 March 2024
Reply from Luxsy Jewels
Thank you for your positive review!
We're delighted to hear that you received your order within 4 days and found the quality amazing.
We strive to offer affordable yet high-quality products.
It's fantastic to know that the product met your expectations and resembled the picture accurately.
We appreciate your support and hope to serve you again in the future!
The product was brilliant
The product was brilliant. I paid extra for next day delivery and it was not posted as I paid for so felt like a waste of money.
3 March 2024
Reply from Luxsy Jewels
We're glad to hear that you found the product brilliant.
Your feedback regarding the delivery is valuable to us.
Please do contact us regarding the next-day delivery so we can look into this matter for you. Thank you for bringing this to our attention.
They do not communicate and wil not…
They do not communicate and wil not answer any messages
4 March 2024
Unprompted review
Reply from Luxsy Jewels
Could you please provide us with more details?
Your feedback is important to us. Despite our request for further clarification via Trustpilot, we haven't received a response from you.
Please contact us via email so we can assist you and address your concerns promptly. Please reach out to us at your earliest convenience.
Thanks
Amazing items
Amazing customer service an I ordered a tennis bracelet it’s stunning I love it so much. I’ll definitely be returning to purchase more things
14 February 2024
Unprompted review
Reply from Luxsy Jewels
Hello Kayleigh,
Thanks for reaching out to us regarding your purchase. We're glad we could help you choose your perfect the perfect product :)
Excellent customer services
Excellent customer services , I had a hic up with my purchase but I had an immediate response to my email and a replacement sent. I will definitely use Luxsy Jewels again.
13 February 2024
Reply from Luxsy Jewels
Hello Trudi,
Thank you for your kind review. It's much appreciated. We're glad we could solve your issues and you're pleased with our service. Looking forward to seeing you shop with us again :)
Beautiful ring
3 February 2024
Reply from Luxsy Jewels
Hello Satsuskia,
Thanks for leaving a lovely review :) we're glad you loved the ring.
I really love there pieces of jewelry
I really love there pieces of jewelry. I'm definitely ordering again soon. Would highly recommend them!
19 January 2024
Unprompted review
Reply from Luxsy Jewels
Hello Scott,
Really appreciate you taking the time to write us a lovely review :)
I had recently purchased the mens…
I had recently purchased the mens ottomen ring. The quality of the product was of high quality and finished to a very high standard. the service and delivery was super fast and and they will always keep you up to date with your with your order etc.. all around they are a very helpful and reliable company ti order from
18 January 2024
Unprompted review
Reply from Luxsy Jewels
Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you love the products and service and that it exceeded your expectations.
We strive to create not just accessories, but meaningful pieces that resonate with our customers on a personal level.
Once again, thank you for choosing to shop with us.
Beautiful cufflinks for myself and…
Beautiful cufflinks for myself and stunning marina ring for my sister! Compliments for both on occasion. Great customer service, super quick delivery and highly
17 January 2024
Unprompted review
Reply from Luxsy Jewels
Hello Zak,
Appreciate the kind words and for you taking the time to write us a lovely review.
Absolutely love my bracelet
Absolutely love my bracelet, the shine is unreal and looks so beautiful. There is so much range and always new products being launched. Super fast delivery and great service, will be ordering again!
17 January 2024
Unprompted review
Reply from Luxsy Jewels
Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you love the products and service and that it exceeded your expectations.
We strive to create not just accessories, but meaningful pieces that resonate with our customers on a personal level.
Once again, thank you for choosing to shop with us and for being a part of our community. We look forward to serving you again in the future!
Reply from Luxsy Jewels
Thank you so much for taking the time to share your positive experience with us on Trustpilot! We're thrilled to hear that you had a great shopping experience with us.
Since making my first order with Luxsy…
Since making my first order with Luxsy Jewels for my beautiful Diana ring, I’ve not been able to stop! I have received so many compliments from friends, family, colleagues and strangers on just how beautiful it is. I have since made numerous orders for earrings, necklaces, rings and pieces for family and the quality is second to none and the prices are so affordable.
16 January 2024
Unprompted review
Reply from Luxsy Jewels
Hey Adam,
Thank you so much for taking the time to share your positive experience with us on Trustpilot! We're thrilled to hear that you enjoyed shopping with us and that our products met your expectations. Providing excellent service and high-quality products are our top priorities, and we're delighted to know that we hit the mark for you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.