A completely negative experience. They allow you to complete the purchase only to cancel it later, claiming shipping costs are too high. Either set the correct shipping price upfront or don't allow th... See more
Company replied
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See what reviewers are saying
Needed some kit to photograph goods for an online shop. Bought a couple of LED light sets, and a folding shooting table, and - a few days later - a muslin backdrop & support. Have used them all an... See more
As a pro photographer I can’t believe how well made these products are. Used octagon soft box on location for over a year now and no more inserting and bending rods to set up, the umbrella type mechan... See more
Great company, were very helpful on the website chat while I decided on which product, and then my lights arrived first thing on the day I asked them to be delivered, despite being close to New Year.... See more
4.2
Great
223 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Spoke to Simon via their Webchat…
Spoke to Simon via their Webchat following a delivery issue caused by the courier. Was helpful, understanding and informative despite the difficult situation. Can't rate highly enough.
7 April 2021
Unprompted review
The delivery was efficient and good use…
The delivery was efficient and good use of a product. Was smaller than I expected but being a new user to the site, I was pleased with the service.
27 March 2021
Exactly what I needed
Exactly what I needed the softbox set is of decent quality and very bright. I must say, the customer service was excellent answering all my questions and even giving positive feedback about competitive sellers. Very speedy delivery. Can't fault them!
23 March 2021
Great customer service
Really helpful when I telephoned with several questions. Excellent customer service, quick dispatch, and I'm happy so far with my purchase.
22 March 2021
Great service. Good communication
Very quickly dealt with an issue with the bulbs not being what I needed. Prompt dispatch and good quality products.
13 March 2021
Great service and fast delivery
Great service and fast delivery (next day). I had a slight problem with one item that I ordered, but this was dealt with quickly and effortlessly by the team who sent a replacement the following day. Will definitely be a returning customer
11 March 2021
Great product and super speedy service
9 March 2021
Good service and prompt delivery
9 March 2021
Great product arrived quickly.
Great product arrived quickly. Helpful and quick response to email questions regarding product. Couldn’t find the piece I was missing to self build a scrim anywhere else. So glad to have found this store:-)
4 March 2021
Prompt delivery, value for money
Extremely fast delivery. Product was exactly as was described on the website.
I’ve now used everything I received and would highly recommend Luxlight products. Good value for money
1 March 2021
Brilliant thank you
27 February 2021
Happy to recommend
I’ve found the world of camera and studio accessory buying to be a bit of a minefield, unfortunately there is a lot of poor quality stuff out there with little to zero customer support. Happy to say that these guys provide a great product and offer great communication where needed, which is increasing rare online these days. Happy to recommend that you can buy your lighting bits from these guys with confidence
20 February 2021
Unprompted review
Really great softboxes
Really great softboxes, arrived promptly and super easy to assemble
18 February 2021
Perfect!
Such a brilliant company, ordered my items and the next day it arrived. Everything’s all in perfect order and better than I expected.
16 February 2021
Unprompted review
Great value for money
Great value for money, well made and sturdy. Long may they last!
15 February 2021
as always a fantastic service
15 February 2021
Light Diffuser
Easy to use website and found exactly what I wanted! Great service and delivery.
14 February 2021
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