Luxfords Reviews 

115
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 27 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and crew for being exceptionally professional, friendly, and supportive from the initial quote right through to the final box. People frequently note that the team works incredibly hard and handles every request with a positive attitude. Some people also felt that the company successfully takes the stress out of moving day through careful planning. Consumers are particularly impressed by the efficient packing services and the great care taken with fragile items. Reviewers emphasize that nothing is ever too much trouble for such a reliable and organized team.

What people talk about most

Staff

People report positive experiences with staff, highlighting that the team is consistently polite,... See more

Service

Reviewers highlight positive aspects of service, noting that the team is remarkably efficient, professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the initial quotes from Chris, and the actual move, which took five days with the support of John, Jamie, Ryan and Louis, Luxfords were fantastic. They were all professional, friendly, su... See more

Company replied

Rated 5 out of 5 stars

We have used Luxfords for many years for all our removals and storage needs. They’ve been consistently excellent every single time. Moving can be stressful but they make the whole process feel orga... See more

Company replied

Rated 5 out of 5 stars

We moved about 130 miles and used Luxford's full packing/unpacking service. All the staff were professional and courteous as well as really hard working. Our belongings were packed securely and ever... See more

Company replied

Rated 5 out of 5 stars

Friends recommended Luxfords, but they had last used the company some 25 years ago! We took a chance that nothing had changed in that time and we were right to do so. An excellent job carried out on t... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

115 reviews

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4.8

All reviews

(115)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommended

I felt in good hands from the first call through to paying the invoice. Very pleasant, professional, and fair people to deal with. Highly recommended.

28 June 2024
Unprompted review
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Reply from Luxfords

Good Morning Mr Moran,

Thank you very much for the positive feedback, always great to hear such great reviews. I will be sure to pass these comments on to all involved with the move.

If we can be of any assistance in the future, please do not hesitate to contact Luxfords.

Kindest Regards
Colin Craib
Branch Manager

Rated 5 out of 5 stars

We moved last week on very hot days the…

We moved last week on very hot days the whole team were superb nothing was too much trouble, no stress which in a stressful situation can be awful. I cant thank you all enough for a smooth move.

26 June 2024
Unprompted review
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Reply from Luxfords

Hi Suzanne,

Thank you for the wonderful review, I will be sure to pass on these comments to all involved with the move.
It was a pleasure to assist you guys with the move. If we can be of any assistance in the future, please do not hesitate to contact us.

Kind Regards
Colin Craib
Branch Manager

Rated 5 out of 5 stars

5 star company!

My recent house move from a 3 bed semi to a 2 bed bungalow was a huge decision after 47 years in my family home. Luxfords was an easy choice of removal company against local competitors. From the first phone call to a couple weeks after my move, they were amazing. Always answering the phone, the friendly, professional and caring team members who always looked after me, the patience and advice on moving day…. I cannot fault them in any way! Thank you Luxfords!

11 June 2024
Unprompted review
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Reply from Luxfords

Good Morning,

thank you very much for the wonderful review, always great to hear such positive feedback, I will be sure to pass this on to the whole team.

For Luxfords, removals is 'More than just moving' and it certainly seems we have gone the extra mile on this occasion.

If we can help with anything else at all, please do not hesitate to contact us.

Warmest Regards
Colin Craib
Branch Manager

Rated 5 out of 5 stars

Fantastic Service

Absolutely fantastic company always keep you updated and the team go above and beyond, the team are always polite and professional.

11 June 2024
Unprompted review
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Reply from Luxfords

Good Afternoon,

Thank you very much for the fantastic review, always great to read such positive comments from customers.

Please do not hesitate to contact us, should you require any further assistance.

Kindest Regards
Colin Craib
Branch Manager

Rated 5 out of 5 stars

Fantastic company to deal with

When my house move became more complicated and stressful than expected a friend recommended Luxfords as a really helpful company. I’ll be forever grateful!
I’d like to thank the whole team for their calm and helpful support. They packed up my house contents and took it into storage efficiently, carefully and with good humour. After a number of aborted attempts completing my purchase, when they patiently rearranged moving dates, they delivered and positioned my multitude of boxes with as much goodwill and care as they had packed.
Luxfords saved my sanity! Thank you

13 April 2024
Unprompted review
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Reply from Luxfords

Good Afternoon Helen,

thank you so much for the wonderful review and the kinds comments, I will be sure to pass these on to all involved in the moves. It is always pleasing to hear that a referral from a previous customer, has led to another successful move.

If we can be of any help in the future, please do not hesitate to contact us.

Many Kind Regards
Colin Craib
Branch Manager

Rated 5 out of 5 stars

Excellent service

Excellent service, professional, friendly and a pleasure to deal with

18 April 2024
Unprompted review
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Reply from Luxfords

HI,

Many thanks for the review and the kind words within.

If we can be of any help in the future, please do not hesitate to contact us.

Kindest Regards
Colin Craib
Branch Manager

Rated 5 out of 5 stars

Using Luxfords for 25+ years...

We/I have been using Luxfords for well over 25 years in a personal and business capacity - In all that time they have never failed to impress with their professionalism, care, communications and logistics. Everyone who works there is always friendly and helpful - and in certain matters - very tactful. Could not recommend highly enough.

5 April 2024
Unprompted review
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Reply from Luxfords

Hi Martin,

Thank you for the amazing feedback, I will be sure to send this on to all involved.
As ever, if we can be of any help with anything further, please do not hesitate to contact myself or anyone from the office and we will be glad to help.

Many thanks again,

Kindest Regards
Colin Craib
Branch Manager

Rated 5 out of 5 stars

Luxfords were brilliant

Luxfords were brilliant, I can't recommend them enough to anyone moving! They were super flexible especially on changes I needed to make with move dates, with Sam & Natalie being available for any questions and to reassure me on the details. The move itself was made super easy with the help of the team on the day - Adrian, Luke & Martin - and they handled everything quickly and taking care of all our belongings.

26 March 2024
Unprompted review
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Reply from Luxfords

Hi Becky,

Thank you for the amazing review and hope you are now settling into the new home.
I will be sure to pass on the wonderful comments to all involved in the move, both office and operational staff.
If we can be of any help with anything in the future, please do not hesitate to contact us.

Kindest Regards
Colin Craib
Branch Manager.

Rated 5 out of 5 stars

Excellent team!

Excellent team!
I cannot recommend Luxfords highly enough. Right from the start, Sam was a very calming influence when I needed to change the removal dates and then over two days Jamie, John, Martin and Geoff were outstanding, they were so helpful and considerate. They took great care with of all my belongings and really helped me to get things set up in my new home - nothing was too much trouble for them.

17 January 2024
Unprompted review
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Reply from Luxfords

HI Marion,

Thank you ever so much for the wonderful review, its very much appreciated. It is always pleasing to hear when we have helped a customer take the stress out of the moving process and be as flexible as we can through all stages . I will be sure to pass on these comments to all involved with the move.

If we can be of any further help in the future, please do not hesitate to contact us.

Kindest Regards
Colin Craib
Branch Manager

Rated 5 out of 5 stars

Superb

I cannot recommend Luxfords enough. They made the whole stress of moving bearable. From the initial consultation with Sam, who was friendly and knowledgeable to the four days spent with Ash, Mark and the 2 Lukes. They worked so hard, (powered by tea and doughnuts), embarrassingly courteous and went out of their way to make our move as smooth as possible. A week has passed since the move and we are still unpacking, and note without a single breakage !!! Yes comparatively to many other removal companies they are more expensive, but worth every penny !

10 November 2023
Unprompted review
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Reply from Luxfords

HI Niall,

Thank you for the amazing review and kind words with regards to the teams involved, I will be sure to pass these on to all concerned.

I hope you are settling in well into the new home, please do not hesitate to contact me should you have any questions or queries or if we can be of any help in the future.

Kindest Regards
Colin Craib
Branch Manager

Rated 5 out of 5 stars

Literally perfect experience!

I can’t even express how happy we were with Luxfords, who moved my family and I from SW London to Surrey over the summer. They were completely professional, speedy and everything arrived in pristine condition. They were also very accommodating with us having to juggle having our cat in the house plus a small child and baby. They collected the empty boxes to recycle shortly after we moved in and we even ended up getting them to move the contents of our storage unit at a later date and once again, we were so impressed! Thank you guys!

17 August 2023
Unprompted review
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Reply from Luxfords

HI Megan,

Thank you for the review and the amazing comments, I will be sure to pass them on to all involved.
It's been great assisting you with both moves, please do not hesitate to contact myself or any of the team if you have anymore requirements.

Kindest Regards
Colin Craib
Branch Manager

Rated 5 out of 5 stars

You’d be crazy not to use Luxfords for you move!

So many thanks to Jamie, John, Geoff, Dan and Ash for helping us with our move!

They could not have been more helpful and patient, even staying until the late hours to complete the move.

You’d be crazy not to use them for yours.

6 October 2023
Unprompted review
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Reply from Luxfords

Good Morning Mr Robertson,

thank you ever so much for the wonderful review, i will be sure to pass this on to all the guys involved in the move.
Wishing you all the best in the new home and we look forward to seeing you in the future with the storage items.
Please do not hesitate to contact us should you need anything in the meantime,

Kindest Regards
Colin Craib
Branch Manager

Rated 5 out of 5 stars

Very happy customer

I’ve used Luxfords a number of times over many years, and twice just in the last week… I highly recommend them. The operations team, especially Colin, were fantastic and the removals teams were amazing. Steve and Andy, in particular, were brilliant - endlessly helpful, efficient, professional, friendly and charming. Who’d have thought a house move could actually be a fun experience? Many thanks from the Hinton family!

5 October 2023
Unprompted review
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Reply from Luxfords

HI Kath,

Thank you very much for the wonderful review - its always a pleasure working with you and the family.
I will be sure to pass on the lovely comments to all involved with the move so far.
We hope you settle in well and look forward to seeing you soon with the storage items.

Many thanks as ever,

Colin Craib
Branch Manager

Rated 5 out of 5 stars

I cannot recommend Luxfords highly…

I cannot recommend Luxfords highly enough. John, Jamie and Geoff were amazing. Extremely respectful of my property taking great care with the packing and I look forward to seeing them again when I finally move into my new home (after storage).
You feel safe in Luxfords hands.

26 September 2023
Unprompted review
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Reply from Luxfords

HI Susanne,

Thank you for the amazing review and the kinds words towards the guys, I will of course pass on the lovely comments.

We look forward to working with you when you move into your new home,

Kindest Regards
Colin Craib
Branch Manager

Rated 5 out of 5 stars

Most Impressed

We were very impressed by the Luxfords team. Nothing was too much trouble. They were polite, cheerful and very hard working. We would certainly use Luxfords again and will recommend them to anyone wanting thing moved or stored.

1 September 2023
Unprompted review
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Reply from Luxfords

Good Afternoon,

thank you for the amazing review, very glad to hear all went well with the move and look forward to assisting you further in the future.

Kindest Regards
Colin Craib
Branch Manager

Rated 5 out of 5 stars

Fantastic!

After living in our house for 41 years we were downsizing to a new build in Dorset. From the first phone call made to request a quote from Luxfords, through to the move, we have been so impressed by the friendly, professional staff employed by them. Our possessions were packed with such care over 2 days . The team were amazing, so thoughtful and skilled it was a pleasure to have them in our home. After the long journey, they placed everything where it was intended to go in the new house with great care . Thank you all for making what seemed such a huge task so easy. I would thoroughly recommend Luxfords to any one moving .

22 August 2023
Unprompted review
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Reply from Luxfords

HI Sally,

thank you so much for the amazing review and the great words with regards to everyone involved with the move from start to finish. I will be sure to pass these on to all involved.

We know that no one move is ever the same and so with that in mind, we treat each move individually, be it a regular mover or a family who have been in the same property for 41 years ! So glad to hear the crew have gone above and beyond with this move.

If we can be of any assistance in the future, please do not hesitate to contact us.

Kindest Regards
Colin Craib
Branch Manager

Rated 5 out of 5 stars

Excellent service.

Luxfords were excellent. The team were very organized, and helpful. The move was complicated (a downsizing from a long-term family home to a flat), and the Luxfords team were extremely helpful with every difficulty that cropped up along the way - flexible, understanding, and very efficient. Above all, they were decent, sensitive, and a pleasure to work with. I would wholeheartedly recommend them to anyone.

14 June 2023
Unprompted review
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Reply from Luxfords

Hi,

thanks for the great review, and the amazing comments for all involved in the move, we will be sure to pass these on.
If we can be of any help in the future, please do not hesitate to contact us,

Kindest Regards
Colin Craib
Branch Manager

Rated 5 out of 5 stars

1 house move and 4 years of storage

We used luxfords for 1 house move and then also to store our possesions for 4 years whilst we were away. They were brilliant when it came to moving us within Weybridge. The team was friendly and patient. The items that were stored for us were recently delivered and everything was dry and well looked after. The team helped us place items where we wanted them. Thank you to the whole team.

7 August 2023
Unprompted review
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Reply from Luxfords

HI,

thanks for the amazing review and so glad to hear all went well.
It was a pleasure to assist with all the moves over the years and remain on hand should you need anything further in the future.

Kindest Regards
Colin Craib
Branch Manager

Rated 5 out of 5 stars

Fast, friendly, efficient service

This is our second move with Luxfords in a year. We chose them this time based upon our wonderful experience last time, and we were not disappointed. The skill and friendliness of the team is matched by their willingness to take on real challenges and come up with innovative solutions. I cannot recommend them too highly.

26 July 2023
Unprompted review
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Reply from Luxfords

HI Rod,

Thank you for the amazing review, it was a pleasure to assist moving you once again.

Its great to hear the team have made every effort to ensure the move went as smoothly as before and you are now all settled in your new home.

I will be sure to pass these lovely comments on to all of the team involved.

As ever, if we can be of any further assistance, please do not hesitate to contact us,

Kindest Regards
Colin Craib
Branch Manager

Rated 5 out of 5 stars

I chose Luxfords based on…

I chose Luxfords based on recommendation and couldnt fault the service provided. From the initial surveyor report to unloading the items at the new house, they were all friendly and highly professional. The removal men packed everything with care and never made me feel rushed. I would highly recommend this company.

21 July 2023
Unprompted review
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Reply from Luxfords

Hi Carly,

Thanks for the fantastic review and what a pleasure it was to help you move. I will be sure to pass on the kind comments to everyone involved.
If we can be of any assistance in the future, please do not hesitate to contact us.

Kindest Regards
Colin

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