Luso Spas Reviews 

626
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional, knowledgeable, and helpful staff, who provide excellent service from start to finish. Many people appreciate the clear communication, regular updates, and friendly approach, including smooth delivery and installation. Reviewers often highlight the efficiency and ease of their overall experience, noting that the team goes above and beyond. However, some customers noted concerns with product quality and after-sales support. A few people reported receiving damaged or incorrect items, or products with missing components upon delivery. Others mentioned difficulties in getting issues resolved or receiving promised replacement parts, indicating less responsive after-sales service.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the excellent delivery and... See more

Staff

Clients share positive opinions on staff, with many reviewers describing them as professional, helpful, and... See more

Product

People report ambiguous experiences with products, with many customers expressing satisfaction with their... See more

Delivery service

Reviewers mention positive feedback about delivery service, often highlighting the quick and efficient... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the fantastic quality of products like... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Luso Spas twice now. Once to have my hot tub relocated and yesterday when I purchased a new cover. They are always true to their word, give regular updates on timings and are extremely p... See more

Rated 5 out of 5 stars

Fantastic from start to finish. Placed an order for 5 person hot tub. Kept up to date with messages from jay. Delivered to ireland well within the timeframe given and manouvered into a tight... See more

Rated 5 out of 5 stars

The team at Luso Spas were knowledgeable and so easy to work with helping to sort a replacement unit to run our hot tub as the existing pack was obsolete. Very quick at responding, arranging a vis... See more

Rated 5 out of 5 stars

Had hot tub for 6 years now with no issues,after refilling it and using it for about 2 weeks the electrics tripped, investigated the fault and fount the UV light and UV controller had blown, a quick... See more


Company details

  1. Hot Tub Store
  2. Hot Tub Repair Service

Written by the company

Supplying Luxury and Affordable Hot Tubs Nationwide.

Luso Spas

Written by the company

Luxury Affordable Hot Tubs

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

626 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(626)

52 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing relocation service

On time, efficient, really helpful and knowledgeable. I will definitely use for all my service and parts needs. Lovely delivery service and nothing too much trouble.
Thank you 😊

11 March 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service 10/10

Hi there I don't usually leave reviews but I've got to say what a fantastic experience I've had over the last weeks I've only ordered some ball x5 values in separate orders for the koi pond and these are brilliant the service is the best I've ever had ( im not in no way working for these) I'm happy to leave good feedback where credit is due thanks again paul =-]

27 February 2025
Unprompted review
Rated 5 out of 5 stars

Great service from purchase to install

From purchase to install service has been first class. Dealt with Jay at the showroom who gave me all the information I needed (I had a lot of questions). After choosing my spa payment options and communication were great.
Now for the delivery and installers Kyle and Tom, what a great pair of lads, turned up first thing, got straight to work and took any slight issues with my prep in their stride with no drama. Hand over was informative and left me their number for any teething problems & questions I may have. I think keeping them in brews and a bacon butty helped lol. Great service and people. The wife hasn’t seen me all weekend as I’ve been chilling at the bottom of the garden 😎

21 February 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Their team just came to service my spa and replace a few worn parts. Did a fantastic job. Got everything back and and running and left the space as good as new

30 January 2025
Unprompted review
Rated 5 out of 5 stars

Service

After a few years of having a hot tub this was our first service. Jamie and Aiden got the job done, also installed some pipe to make it easier to drain and explained how to use the control panel properly.

30 December 2024
Unprompted review
Rated 5 out of 5 stars

Great company!!

I sold my hot tub on eBay and the buyer arranged for Luso Spas to collect it. Two very knowledgeable and helpful gentlemen arrived and had it on a trailer within the hour. I would highly recommend this company.

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Hot Tub Removal

Bought our hot tub back in February 2019 and has to be one of the best things we’ve ever purchased. The service we received back then was excellent and the hot tub is still going strong. We recently moved house so I messaged Luso Spa’s to see if they could move the tub for us, which of course they could for a very reasonable price. The 2 guys who turned up couldn’t have been anymore helpful and an hour later the tub was safely at our new address. First class service as usual

8 November 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look