Luso Spas Reviews 

Firstly went to the showroom and had a look around . They were very helpful and explained what would be best for what we needed.
Then ordered hot tub , and with that it was delivered and installed in a very professional manner. Wasn’t an easy access . Although they made it look easy .highly recommended this company. First class hot tubs and service.
Many thanks to all that was involved.

Very good service arrived on time completed the collection in a quick and tidy manner. Good communication throughout thank you

Very happy with purchase of the hot tub.
Couldn’t fault the guys all the way through the process.
Very helpful and professional.
Would recommend to anyone looking to purchase!

Excellent and quick service had a in clear system fitted to my hot tub great team highly recommended

Great service from start to finish.
Very professional about there work, kept me updated all the way through. Very happy for the purchase. Would definitely recommend.
Thanks again.

Just shockingly bad service & simply just scammers!
Two weeks of being messed around by this company.
They were supposed to relocate a hot tub for me, messaged to say their vehicle had been pulled over for not having an MOT on the way to my job (they didn’t even have the collection date correct). Day after day of excuses & then when I asked for refund they just ignored & have not refunded.
Total Scammers, I wish I had Googled this company & Jai as I am not the only one they’ve scammed.
Also trade under several other names such as Luso Spas.

I used their hot tub moving service to transfer my spa across town to my new home. Communication prior to move was very difficult, though the lads on the day were nice. However, when I came to unpack it there was damage to the outside LED light casing. The company and its owner Jai continually avoided my calls and messages for days until eventually claiming not to know how the damage was caused and denying responsibility. I have had to arrange repair myself. Very disappointed in their customer care.

I purchased an atlantis ho tub which was delivered in March 2023. I couldn't fault the excellent service from ordering to delivery.
Unfortunately it's not quite the same service when something goes wrong. Towards the end of last year (Dec 2024) the cover started splitting, ie the stitching on the fold was starting to come apart. This shouldn't be happening so soon. I've had hot tubs before and the covers have lasted well over 5yrs, especially when the hot tub is under a protective roof so sheltered from the elements.
After emailing Jay with photos and details I was told that they would order a replacement cover for me. I was also told it could be March for delivery. I emailed again in April to be told that the container was delayed, I emailed again in June to be told that the container was due that week. Since then I've not heard anything. I've sent various emails asking for an update but no reply.
I am now at my witts end as the cover to my hot tub is falling apart.
Help!!!

Contacted Luso Spa on Tuesday with regards to a hot tub lid. This was ordered on Tuesday and delivered today Thursday. Excellent service and very easy to deal with. Would highly recommend.

Great service lads couldn't do enough arranged everything from start to finish

Great communication from start to finish. Quickly and easily removed a large hot tub from my garden. Excellent service

Fantastic from start to finish.
Placed an order for 5 person hot tub.
Kept up to date with messages from jay.
Delivered to ireland well within the timeframe given and manouvered into a tight garage by the 2 delivery lads.
Couldnt fault the service 1 bit.
Now had a full week of using it and im delighted (would strongly advise the 32 amp one that i have) very powerful jets.
Took about €7 to fully heat it from cold and using €3 per day to keep at a constant 37degree temp and that includes the kids using it for an hour then another 2 hrs use in the evening.
Hot tub A1
Delivery A1
Communication A1

Complete excellent service. Lovely people and very efficient, can’t fault them. Love my new spa, excellent value for money, thank you.

I purchased my hot tub second hand and Luso relocated it for me, very friendly and did a great job.

I bought my hot tub from Luso Spas around 4 years ago and have never had an issues at all. My kids had some home locked the control panel and the manual didn’t seem to provide the correct instructions for my model. So I emailed their support team. Within 10 mins I got a response and it was fixed instantly. Absolutely great service. Highly recommend.

Top place, great service from Sam… highly recommend. Thanks again guys

Absolutely fantastic service, Jay was very knowledgeable regarding the products and the guys ( Billy and Tom) who delivered and installed were a fabulous duo! Very friendly and kept us informed throughout the process.
Real quality products and very reasonable prices. Highly recommended.

Absolutely outstanding product and service. Exceeded all expectations from start to finish! The Aquarius plug and play hot tub is stunning, exceptional value, we still can’t believe within the price, the delivery team set it all up ready to go, truly a 5 star experience.
I have never written a review before for anything, can’t recommend enough

Great company!
Bought an ex display spa from them. Communication was excellent, always responding to emails within 24hours. They answered phone calls every time.
Delivery was fast and I got updates on the day to give me an accurate time so that I wasn’t waiting around. The two guys who delivered and installed the spa were very professional, polite and although access was awkward, via a very long narrow alleyway they got straight on with it without any pessimism. Once in place they connected everything up and explained everything thoroughly, even assembling the new set of steps whilst it was filling up.
The spa itself (x300) is great quality and surprisingly energy efficient! I had a slightly larger spa at my last house and it costed a fortune to run, but not the x300. It is triple insulated. Spayed foam on the shell itself, cabinet walls have 25mm pir board glued to them and foil bubble wrap all around as well. It costs much less to run during winter than my little lay z spa Miami did in the spring/summer/autumn!
Overall really happy and impressed with the product and the service.

Slight disappointment after bidding for a ex demonstration Spa but Jay resolved everything with alternative Luso R300.

The price was very attractive and the delivery to my garden within 3 days was carried out by two professionals taking extreme care transiting the spa through my front door to rear garden.