Lusha Reviews 

783
•
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, most reviewers were let down by their experience overall. Many customers expressed concerns regarding how their contact details were handled. This situation led to an increase in unwanted communications and intrusive emails. However, some reviewers noted that the official website opt-out links and removal forms consistently failed to function. People also mentioned that customer service representatives were completely unresponsive or unhelpful when handling account requests. Reviewers expressed deep disappointment regarding the complete lack of transparency and professional standards demonstrated by the staff.

What people talk about most

Customer communications

Reviewers highlight deep dissatisfaction with customer communications, expressing frustration over... See more

Website

Clients share negative opinions on website functionality, expressing frustration over unsolicited contacts... See more

Ethics

Users express concern over data privacy practices and how user information is handled. Reviewers frequently... See more

Customer service

Customers reported deep dissatisfaction with customer service, highlighting that support is non-existent,... See more

Staff

Consumers reported issues with staff helpfulness and professionalism during calls. Reviewers noted aggressive... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Do not removed your information even after requested. Using my personal information, not work info. I will be raising a complaint with ICO. I will NEVER work with ANY sales person who got my i... See more

Rated 1 out of 5 stars

Getting woken up again at night after 4 GDPR SARS and right to be forgotten requests. What this company seem to do is sell their data base to other Israel company L.S MOBILE APPS HOLDINGS LTD, s... See more

Rated 1 out of 5 stars

Likely breaking UK data protection law. Contacted by someone today on my private phone number who advised they bought it from this company. Never even heard of this organisation before but clearly t... See more

Rated 1 out of 5 stars

Rated a one because a lower rating isn't possible. They sent an unsolicited email saying we will add you to our database if you don't tell us not to in the next 7 days. This is a scumbag business... See more


Company details

  1. Business Development Service
  2. also in
  3. Business to Business Service
  4. Internet Marketing Service
  5. Software Company
  6. Software Vendor

About Lusha

Written by the company

Lusha helps go-to-market teams build stronger pipelines with verified contact data and smart prospecting automation. Trusted by 2.6M+ professionals worldwide, our GDPR-compliant platform pairs real-time data accuracy with AI tools that cut out the manual work—so you can focus on closing deals.

What We Deliver: Lusha replaces manual list-building with AI prospect playlists that continuously discover and qualify new leads based on your ideal customer profile. Get access to 95%+ accurate contact data and rich company insights to spark meaningful conversations and grow your pipeline.

Why Teams Choose Lusha: Real-time data accuracy validation AI-powered lead discovery Seamless CRM sync GDPR-compliant global coverage

Contact info

1.2

Bad

TrustScore 1 out of 5

783 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.2

All reviews

(783)

89 reviews in the last 12 months

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Rated 1 out of 5 stars

Lusha are not GDPR compliant. Fake info held

Lusha, you are driving me absolutely mad!!! You have clearly and illegally and INCORRECTLY posted my details online and I’m getting call after call after call from businesses wanting to sell me coffee!!!!! I WORK WITH COMPUTERS!!!!! There is zero way to contact you… I NEEED all my info removing from your site immediately - I didn’t ask for it to be there and you NEED to comply with GDPR - what is your complaints address???

17 October 2024
Unprompted review
Rated 1 out of 5 stars

Lusha collects and makes up information…

Lusha collects and makes up information (such as non-existent email addresses) and sends out spam / phishing emails repeatedly, even if the domain returns Non-Delivery Reports. This is considered illegal and should be ceased immediately. Let's hope someone finds a legal way to stop them!

8 October 2024
Unprompted review
Rated 1 out of 5 stars

Illegal processing of personal data

This company has been illegaly processing my personal data and selling it to other parties. This has to STOP! If you live in the UK or EU, please report them (for UK > google: ICO Data protection complaints)

3 October 2024
Unprompted review
Rated 1 out of 5 stars

This is a SCAM. DONT provide ANY information

Be absolutely clear this is a SCAM. An attempt to harvest personal information by deception.

DONT give them any information. They will not stop contacting you. Don't trust what I or anyone else says without checking first with a trusted third party.

In some areas you may be able to ask your online watchdog/regulator, Internet provider / cell provider or network to save anyone else from this morally bankrupt scam

Don't fall for the pasted nonsense they use to confuse people when someone bothers to reply. Unfortunately a business model that works by harming your aunty, your granddad, your offline older cousin just moves onto the next scheme.

27 September 2024
Unprompted review
Rated 1 out of 5 stars

This company has illegally acquired my…

This company has illegally acquired my personal details and sold it to third parties. I am now being harrassed via my personal mobile number and email address by companies that I have no interest in doing business with.
This is not the first time this has happened, I have submitted requests to have my details removed from their system yet am still being contacted.

26 September 2024
Unprompted review
Rated 1 out of 5 stars

Noone is getting back to us!

Just signed up to Lusha on Enterprise subscription - seems to be a faulty system and won't let us download data needed. Have tried to reach out to account manager/s many times over the last 3 days, but to no success - this is an issue as we need this to continue our work - just need an answer to our questions/someone to help us fix the issue.

25 September 2024
Unprompted review
Rated 1 out of 5 stars

ZERO CUSTOMER SUPPORT

I don’t know why I don’t look here first. Customer Service is a joke. Can’t log in with a brand new password. I’m only on day 1 with them. UGH!!! This platform was highly recommended, unreal!

23 September 2024
Unprompted review
Rated 1 out of 5 stars

Enterprise package is a SCAM

Enterprise package is a SCAM. NEVER upgrade. Evil, Rude and Nasty Account Managers.

Try to avoid!!

We run an agency and now are locked into the SCAM Enterprise package which you can never unsubscribe from.

We recently purchased bulk leads and have had them immediately block our account right after paying.

Very rude behaviour as though they are at war with you instead of trying to help.

15 September 2024
Unprompted review
Rated 1 out of 5 stars

SPAM and not in any way GDPR compliant.

SPAM and not in any way GDPR compliant.

Is contacting our whole company telling each one that they will sell our personal data. No clue where they've got them from. It's totally fraud, never allowed and absolutely not GDPR compliant in any way.
We are going to inform the authorities about this behaviour.

23 August 2024
Unprompted review
Rated 1 out of 5 stars

Steer clear, full of corruption!

They don’t deserve even one star! I purchased a contract for 12 months.
They casually decided they didn’t want to honour what I purchased even though I had it in writing.
I spoke to a manager he reassured me it would be resolved and then ghosted me. Left me dealing with HR and technical support. All of whom fobbed me off and asked me to pay AGAIN for the same contract. I refused … I have lost hundreds of pounds and I warn you to steer clear because they are shocking.

20 August 2024
Unprompted review
Rated 1 out of 5 stars

Scrape personal data from LinkedIn

Called my personal phone number to try and sell me their services. When questioned on how they got my number, they stated they had harvested through LinkedIn then continued trying to give me their sales pitch. Shocking. Utter breach of GDPR.

19 August 2024
Unprompted review
Rated 1 out of 5 stars

Report all emails to FTC

The are adding people to mailing lists that are in direct violation of the CAN-SPAM Act. There is also no information or the companies address, along with an option to unsubscribe, giving it 3 violations in total.

Enjoy the fines and dealing with the FTC.

15 August 2024
Unprompted review
Rated 1 out of 5 stars

Similar experience to others on here

Similar experience to others on here. Lusha has been selling my personal contact details and I'm now getting regular cold calls from companies who have informed me they have received my details directly through Lusha. I can confidently say I have NEVER given anyone permission to process or store these details as I'm incredibly vigilant about this so without doubt in my opinion they are breaching GDPR rules. I'll be raising a complaint about them.

14 August 2024
Unprompted review
Rated 1 out of 5 stars

Huge breach of GDPR

Huge breach of GDPR, they process your personal data and if they inform you its only to mention that the data is stored there. You can appeal through a form, but that then tells you that even though you Opt-Out they still keep the data for 7 years. Already filed my report at the local GDPR agency here but this is a huge scam.

29 July 2024
Unprompted review
Rated 1 out of 5 stars

Never asked for their contact

Never asked for their contact. They say they get their data legally - so why in the email do you want me to respond and give you a load more by answering a load of questions?

I am now spam blocking with an auto delete filter.

22 July 2024
Unprompted review

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