Lupe Technology Reviews 601

TrustScore 4 out of 5

4.1

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Rated 4 out of 5 stars

Our vacuum started to smell like burning plastic/electrical. When we investigated some fluff and hair had wrapped around the bearing and literally melted and parts. So had to order a new brush roller... See more

Rated 5 out of 5 stars

Phenomenal vacuum. I was highly skeptical because I've been using Dysons for over 10 years, and I'm now a convert. I regularly have to vacuum up large bits of cat litter (pine pellets) which the Dyson... See more

Rated 4 out of 5 stars

Pros: Cordless vacuum Maneuverable Cleans well Cons: The front roller clogs with cat hair frequently The waste container has to be cleaned frequently Difficult to push on some rugs without... See more

Rated 5 out of 5 stars

We have the Lupe vacuum since March of 2022 and it has performed great! We have been very happy with the performance and ease of use. Recently, we had an issue with a motor in the head that turns... See more

Company details

  1. Vacuum Cleaner Store
  2. Appliance Store
  3. Electronics Company

About Lupe Technology

Written by the company

Free, no-quibble returns for 90 days

Try your Lupe at home for 90 days, no cords attached.

If for any reason you are not happy with a product you have purchased, you can request a free return within 90 days of delivery.

Returns of the Pure Cordless are free of charge. Lupe will arrange for a courier to collect your unit.

Shop Now

Nothing sucks like a Lupe

Cleaning 44% more effectively, for 33% longer than other vacuums.

See how the Pure Cordless stacks up against the competition.

COMPARE US

Our Story

How our founders put product over profit

We like to think of ourselves as the rebels of the cleaning world, in that we do what we should, not what we could.

We use our extensive expertise, and our desire to be kind to the planet, to make class-beating products.

Maybe it's the Bristol engineering heritage that drives us (that's where we're based), or maybe it's high time someone cleaned up the cleaning market.

ABOUT LUPE


Contact info

4.1

Great

TrustScore 4 out of 5

601 reviews

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Rated 2 out of 5 stars

Not a happy camper.....

What I like about the Lupe = it's easy to assemble, easy to clean the dirt bin and filters, it's cordless.

What I don't like about the Lupe = it's heavy and awkward to use. I'm 68, in good shape, but it is hard to maneuver, it fatigues my hand and wrist. I would not recommend the Lupe for senior citizens or a petite person.

Also the battery life is short, 30 minutes, and it's noisy. If you have long hair and pets, which I do, you also need to clean the brush and roller, plus you must check the hose for any clogs or it won't work properly. Extra effort and maintenance that I didn't have to do with my old Miele plug-in vacuum.

So every time I vacuum, it's truly a love/hate relationship with Lupe because I wanted a cordless vac but it's not fun to use...

23 January 2023
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Reply from Lupe Technology

Hello

We are sorry to hear that you are having a problem using your Pure Cordless. Please reach out to our team and we will assist you in finding a solution.

Kind regards
Lupe

Rated 3 out of 5 stars

I found the vacuum to be a bit narrow…

I found the vacuum to be a bit narrow in its effectiveness. Great on hardwood floors and area rugs. Not good on longer pile carpets. It’s very loud. I find myself grabbing our old Hoover linx for quick jobs.

24 January 2023
Lupe Technology logo

Reply from Lupe Technology

Hi Rob- sorry to hear your a little underwhelmed. Do reach out to one of our team to see if they can help. Thanks, Lupe.

Rated 5 out of 5 stars

The vacuum cleaner is great so far

The vacuum cleaner is great so far! I love how small it is, but it's powerful enough to do a great job on one pass. The battery power works well for me - though I probably will purchase a second battery just to get a little more life in one go. I can *almost* vacuum my whole 1200sf apartment in one go.

I haven't needed to purchase any parts yet, but I love the concept that this is a machine you keep and fix over time, not one to be discarded when something breaks.

24 June 2022
Rated 5 out of 5 stars

Best vacuum I've ever had

Best vacuum I've ever had - I'm 83 and have had many :)
I was hesitant initially - high price and foreign manufacturer - but strategy and technology of the product was impressive. Purchasing internationally was extremely easy. Product performs as promoted.
I am extremely pleased.

24 January 2023
Rated 5 out of 5 stars

Great cleaning product

I’ve tried a number of different cleaners and the Lupe is by far the best. Easy to use, very powerful and light to move around.

24 January 2023
Rated 5 out of 5 stars

Customer Service After Purchase Outstanding

Our battery was acting funny on our 6 month old Lupe. I wrote customer service on a holiday (granted it was American Thanksgiving) but received wonderful prompt care within 24 hours of each email, even on the weekend.

24 November 2022
Rated 1 out of 5 stars

I understand b/c of the suction it is a…

I understand b/c of the suction it is a little hard to push forward but my biggest problem is how quickly it fills the small container and it is extemely difficult to dispense of it. It ends up all over me by the time I accomplish that task and I have allergies. If you ever could devise a replacement piece for that that would have a disposable hepa bag I would possibly buy it. It is in my garage though and I am seriously contemplating selling it.

20 January 2023
Lupe Technology logo

Reply from Lupe Technology

Dear Etna,

It really shouldn't end up all over you so we should just check everything is being done correctly. Please reach out to live chat support for assistance. We also have some video guides on our site that will help with emptying. There is a step that is no so obvious that makes a big difference to emptying.

Thank you.

Rated 5 out of 5 stars

A great cordless vaccum and even better…

A great cordless vaccum and even better support.
After a year of happy use my Lupe sadly stopped charging, after chatting to support and running few a few troubleshooting steps they suggested the cleaning head was defective and shipped me a new one. No charge and arrived in two days.

17 October 2022
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