We left in my wife's engagement ring for a repair 36 yrs after buying it at Lunn's. We were treated as if we were buying it for the first time. They understood how special it was to my wife and wh... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is the second time I have used Lunns. The staff are extremely helpful, go above and beyond and nothing is too much trouble. I would highly recommend them - I purchased online but because of the... See more
Company replied
Lunns are first class all the time. My husband purchased David Yurman ear rings and he also purchased a David Yurman necklace in December 2025. The welcome is lovely and the coffee beautiful. S... See more
Company replied
We were in looking at some Tudor watches for my wife. We were shown some watches that we hadn't considered and ultimately ended up purchasing one . Great experience . Very helpful staff , would recomm... See more
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Company details
Written by the company
A renowned Northern Irish jeweller catering to clientele across the UK and the Republic of Ireland. With over six decades of rich heritage, we have consistently excelled in offering exquisite diamonds, luxury watches, and unparalleled customer service. Our independent family-owned business, now lead by its third generation, operates from our esteemed locations, nestled in the heart of Belfast and on Shipquay Street in Derry/Londonderry.
Our Shipping Promise
Free Delivery to the UK and ROI
When shopping with us, receive free delivery to the UK and ROI
Contact info
Queens Arcade, BT1 5FE, Belfast, United Kingdom
- 028 90329799
- concierge@lunns.com
- lunns.com
4.9
Excellent
401 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Lunn's Jewellers
Hi Timothy,
Thank you for your kind 5 star review. We are very pleased to hear you had such a positive experience, and look forward to dealing with you again in the future!
Best wishes, Lunn's
Exceptional
I love the selection of watches available as I am a keen collector of watches and am never disappointed. I recently purchased a Tudor watch and am delighted with it. I will definitely buy more from Lunn’s. The customer service and care is exceptional.
30 September 2025
Reply from Lunn's Jewellers
Hi Chris,
Thank you for your kind 5 star review. We are delighted to hear you are always satisfied with our product offering. We hope you enjoy your new TUDOR timepiece, and look forward to seeing you again soon.
Best wishes, Lunn's
A truly personalised, customer-first luxury experience.
The people at Lunn's are your greatest asset as I truly feel like a valued customer and enjoy every interaction. The Victoria Square team is amazing, and in particular Dawn's ability to build relationships and keep me engaged even when I am not physically in the store is second to none. The magazines/brochures with the hand written personalised notes, the keeping in touch messages, event invites, and the warm and unhurried in-store experience all add up to real luxury relationship. Love dealing with Lunn's.
29 September 2025
Reply from Lunn's Jewellers
Hi Micheál,
Thank you for your kind 5 star review. We are delighted to hear you had such a positive experience in our Victoria Square store, particularly with Dawn. We will be sure to pass this message on to her. We look forward to seeing you again in the near future!
Best wishes, Lunn's
Great experience.
Great customer care.polite and effective in doing there jobs.felt relaxed and cared for as soon as we walked through the door.
Explained all about the watches that I needed to know ,how it worked ,the reducing of the size of the strap,that they covered the sorting of the guarantee which was huge for me.loved the time I spent there.big thanks to the gent who served me on the 3 occasions me and my wife spent there.
23 July 2025
Reply from Lunn's Jewellers
Hi Demond,
Thank you for your kind 5 star review. We are delighted to hear you had such a great experience with us, and we look forward to seeing you again soon!
Best wishes, Lunn's
Excellent friendly service in Omega
Excellent friendly service in Omega. Conor and Aiden were very helpful.
1 October 2025
Reply from Lunn's Jewellers
Hi Philip,
Thank you for your kind 5 star review. We are delighted to hear you had such a positive experience in our OMEGA showroom - and will be sure to pass this message on to Conor and Aidan. We look forward to seeing you again in the future.
Best wishes, Lunn's
Fantastic experience
Fantastic experience, very knowledgeable team, and great customer service.
20 September 2025
Reply from Lunn's Jewellers
Hi Paddy,
Thank you for your kind 5 star review. We are delighted to hear you had such a great experience with us, and we look forward to dealing with you in the future.
Best wishes, Lunn's
I do not normally write reviews but…
I do not normally write reviews but felt compelled to after visiting Lunn's last Saturday. Luke was excellent from start to finish, a combination of consumate professionalism and a deep knowledge of Rolex. He was incredibly patient in answering my Qs and then during a Facetime call to my wife to inform our decision. This enabled a 31mm Datejust purchase all on the same day. HUGE thank you not just on the day, but also your follow up to the purchase. The watch is fabulous and did exactly what I hoped for
4 October 2025
Unprompted review
Reply from Lunn's Jewellers
Hi Ian,
Thank you for taking the time to leave your review. We are delighted you felt you had a 5 star experience, and will pass your message on to the team - especially Luke. We hope you enjoy your new timepiece, and look forward to welcoming you back in store in the future!
Best wishes, Lunn's
Lunns great local jewellers
Went to buy a Tudor watch and from the online team to Brett in the shop it couldn't have been smoother,great customer service and you are made to feel like nothing is too much trouble.
27 September 2025
Reply from Lunn's Jewellers
Hi Paul,
Thank you for your kind 5 star review. We are delighted to hear you had such a positive experience in store, and will be sure to pass this message on to Brett. We look forward to seeing you again soon.
Best wishes, Lunn's
Excellent Service
I telephoned Omega shop in the Arcade and talked to Travis, he made the experience of buying an Omega Speedmaster very easy. He is very knowledgeable about the intricacies of the watch and made the purchase very enjoyable.
3 October 2025
Unprompted review
Reply from Lunn's Jewellers
Hi W. & J. Chambers,
Thank you for your kind 5 star review. We are delighted to hear you had such a positive experience instore, and we will be sure to pass your message on to Travis.
Best wishes, Lunn's
Lovely experience
Lovely experience, really professional and friendly. I felt like this was a standard purchase but they made it feel really special. I was going in to collect something I purchased online but they didn’t just hand it over, they sat down and took the time to show the product and make sure I was comfortable with it. Would definitely go back and have been actively looking for my next purchase from Lunns.
30 July 2025
Reply from Lunn's Jewellers
Hi Stiofan,
Thank you for your kind 5 star review. We are delighted to hear you had such a positive experience with us, and will be sure to pass your appreciation onto the team. We look forward to dealing with you again soon.
Best wishes, Lunn's
Pre Owned Watch
Very quick, responsive, courteous and patient service.
Everything delivered safely and on time.
23 September 2025
Reply from Lunn's Jewellers
Hello,
Thank you for your kind 5 star review. We are delighted to hear you had a positive experience with us online, and hope you enjoy your new timepiece. We look forward to dealing with you again in the future!
Best wishes, Lunn's
Highly recommend
Went to Lunns yesterday with my husband to purchase a special ring. What a lovely warm & memorable experience. High quality jewellers are often stuffy & intimidating but not this one. From the lovely doorman to delightful & patient Amber we were treated so beautifully. Came away with a georgous ring & happy memories of the time choosing it. Did I mention the chocs & a glass of champagne?
26 September 2025
Unprompted review
Reply from Lunn's Jewellers
Hi Joan,
Thank you for your kind 5 star review. We are delighted to hear you had such a positive experience in store with Amber. We will be sure to pass this message on to her. We look forward to welcoming you back soon - and hope you enjoy your beautiful new ring!
Best wishes, Lunn's
Reply from Lunn's Jewellers
Hi Colin,
Thank you for your kind 5 star review. We are delighted to hear you had such a nice experience with us and look forward to welcoming you back in the future!
Best wishes, Lunn's
Great to deal with fast delivery no…
Great to deal with fast delivery no issues at all
2 September 2025
Reply from Lunn's Jewellers
Hi Shane,
Thank you for your kind 5 star review. We are delighted you had such a positive experience with us online, and look forward to dealing with you again in the future!
Best wishes, Lunn's
fantastic service from start to finish…
fantastic service from start to finish made great by Darren , Peter, and Debra who made my experience special reciving my Rolex oyster perpetual watch thank you very much and look forward to my next purchase with Lunns.
Regards Shane.
20 September 2025
Unprompted review
Reply from Lunn's Jewellers
Hi Shane,
Thank you for your kind 5 star review. We are delighted to hear you had such a great experience with the team in Rolex, and will be sure to pass this note on to them. We look forward to seeing you again soon!
Best wishes, Lunn's
Reply from Lunn's Jewellers
Hi Michelle,
Thank you for your kind 5 star review. We are delighted to hear you found our staff so pleasant, and look forward to seeing you again soon!
Best wishes, Lunn's
Very helpful excellent service
2 September 2025
Reply from Lunn's Jewellers
Hi Ryan,
Thank you for your kind 5 star review. We are glad to hear you received great service, and look forward to welcoming you back soon.
Best wishes, Lunn's
Emma was great help
Emma was great help, very knowledgeable and made a nervous wreck feel very comfortable
26 August 2025
Reply from Lunn's Jewellers
Hi Sean
Thank you for your kind 5 star review. We are delighted to hear you had such a positive, and comfortable, experience with us. We look forward to welcoming you again soon!
Best wishes, Lunn's
I had a great experience at Lunns…
I had a great experience at Lunns whilst purchasing a ring from them. I dealt with Pearl who was extremely helpful from my first visit viewing the ring until it was ready for collection. I am delighted with my purchase and cannot praise the service that I received enough! Thank you
6 September 2025
Reply from Lunn's Jewellers
Hi Donna,
Thank you so much for your 5 star review. We are delighted to hear you had such a positive experience with Pearl in store, and very much hope you enjoy wearing your new ring for years to come. We look forward to seeing you again soon.
Best wishes, Lunn's
Excellent staff with great service.
22 August 2025
Reply from Lunn's Jewellers
Hi Jason,
Thank you for your kind 5 star review. We look forward to seeing you again soon!
Best wishes, Lunn's
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