I think Luna gets a lot of negative reviews because the website says an item will ship in one week, but in reality it's about 3 or 4 weeks. Customer service was upfront after our order, emailed, call... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Living Room Furniture Store
- Mattress Store
- Outdoor Furniture Store
- Sofa Store
Written by the company
At Luna Furniture, we're dedicated to providing a 5-star experience, transforming how people shop for their homes from product discovery to delivery.
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Replied to 57% of negative reviews
Typically replies within 24 hours
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Very happy customer
From ordering my furniture online to having it delivered was extremely fantastic! Great customer service I received from Ryan and Mr Beto the delivery driver was very polite and very professional with delivering my order.
Brand new fabulous broken chair
I received a fabulous broken chair. While customer service was right on it... unfortunately instead of giving me a chair that is not broken they sent me a box of parts which has been sitting in my home for a month . So now I have a broken chair and box of parts and am waiting for my brand new chair to get fixed :(
Fast delivery great service
Nice quality furniture.
Nice quality furniture. Delivery was on time and the delivery guys were great, very professional.
The drivers were great/King size bed set
The drivers were great. The drivers came in and put my king size items together within 30 minutes. Linda and James communicated prior to delivery and were quick to respond. Initially I was skeptical about this company because I have never heard of it prior to searching online.
I highly recommend and we look forward to ordering more luxury home items for our home.
The service was excellent and I got furniture way before the expected date.
The service was excellent and the delivery driver called me twice to let me know how far he was out, and the time they said they was going to deliver was spot on and the young man unloaded everything and was very courteous.
Got the product I have been searching…
Got the product I have been searching all over for and it was delivered with care.
My whole experience was great!
My whole experience with my new bed has been Amazing. The delivery process was fast and easy. I’m enjoying my bed and would recommend Luna Furniture to anyone. Thank you.
The customer service was great
The customer service was great. They responded to every message and shared updates on my delivery.
I’m glad I found this furniture store…
I’m glad I found this furniture store online after price checking a certain dining set at different stores locally, Luna furniture had the best affordable price . I live in Del Rio & they delivered it from Houston in less than three weeks with no damages delivery driver Richard had great communication as well . I am very happy with my purchase & experience.
Excellent experience!
From the prices, to the quick delivery, the excellent communication, and the most courteous delivery driver I’ve ever encountered, this was an A+ experience. First time and now lifelong customer here.
GREAT EXPERIENCE
Fair price, fast delivery, and good customer service made my experience great.
From the price point to the purchase…
From the price point to the purchase delivery driver, everything was amazing very happy thank you thank you thank you
My delivery experience was great!!
My delivery experience was great!!! The set is larger than I expected - very substantial and beautiful!!! Soooooo glad I purchased this bedroom set.
Excellent Service
Service was great! From the time I purchased until the delivery. They let me know when the order was received, contacted me to discuss delivery time and the driver was very nice. He stayed in touch to advise his ETA (From Texas to Louisiana) and was on time with what he quoted. Everything came boxed nice and neat. Items just as described. Definitely would recommend and I definitely will be ordering again soon!!
Love my new table
Love my new table! I already had chairs that I think match it pretty well. It is VERY heavy and feels well made. I did feel sorry for the one delivery guy. Table it too heavy for one person to unload from a truck and move to the front porch.
Delivery came sooner than what I was…
Delivery came sooner than what I was told and took them less than 30min to put my bed together
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