H! It was a delay in delivery of 2 pieces of the package(s). In fact, I have already fixed the problem with the contact person from Germany, who was very positive one. In the final, in two different d... See more
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Review summary
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The goods are nice, like on website. The minus is that you answered a bit later, but after i called a number from the company website somebody toked care of everything i asked The phone number that... See more
Company replied
2 out of 4 appliances were already broken when they've arrived. Lots of choices but, I don't know about transport or packaging something isn't quite right :(
I haven't received the ordered stuff yet and you ask me to rate the experience. This is outrageous. Edit: the package arrived the next day after I published the review. Good stuff, nice , very safe... See more
Company replied
Company details
Written by the company
Lumories este aliatul tău digital pentru iluminat. Cu idei inspirate și soluții luminoase, transformăm spațiile tale nu doar în locuri mai luminoase, ci și în unele mai plăcute! Oferim o gamă variată de peste 400 de mărci - lămpi și corpuri de iluminat pentru toate gusturile, nevoile și bugetele. Creăm atmosfera perfectă de iluminat pentru orice ocazie, făcând din lumină o sursă de confort și bunăstare. La Lumories, beneficiezi de sfaturi și îndrumări de la experți, impreuna cu liniștea unei experiențe excelente de livrare.
Contact info
3.9
Great
512 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Bad experience
The item received has different specifications than those stated on the website. The product ordered should have had 1600lmn, as indicated on the website, but what I received has only 600lmn.
2 February 2026
Reply from Lumories
Stimate client,
Vă mulțumim pentru mesaj și pentru feedbackul transmis.
Ne pare rău pentru neconcordanța semnalată. Am înaintat informațiile către departamentul responsabil pentru verificarea și clarificarea specificațiilor produsului.
În situația în care doriți să inițiați un retur, vă rugăm să contactați serviciul nostru de relații cu clienții la info@lumories.ro, iar echipa noastră vă va oferi cu promptitudine toate detaliile necesare.
Cu stima,
Echipa Lumories
Slow delivery
5 February 2026
Reply from Lumories
Dear Customer,
Thank you for your feedback, and we sincerely apologise for the delay.
Please note that we dispatch orders directly from Germany, and in some cases, the delivery company may experience delays beyond our control. We are very sorry for any inconvenience this may have caused and appreciate your understanding.
We are here to assist with any further questions.
Best regards,
The Lumories Team
They periodically notify me that the…
They periodically notify me that the delivery is being postponed and if I want to cancel. It is clear that they do not have it in stock, only pictures.
27 January 2026
Reply from Lumories
Dear Customer,
Thank you for your feedback.
Products marked with a green dot as “in stock” are the items currently available. For the other products, we have an estimated restock date from the manufacturer, and the delivery period is provided per product.
The notifications you receive from our system are automatically updated based on the latest restock and delivery information received from the manufacturer.
We appreciate your understanding and are always here to assist with any further questions.
Best regards,
Your Lumories Team
Very pleased experience…
I am very pleased with the experience I had; the product quality is very good
30 January 2026
Quality product.
Quality product. Fast delivery. The product was very well packaged and protected. A pleasant experience.
23 January 2026
4 months till the product was delivered
26 January 2026
Reply from Lumories
Dear Customer,
Thank you for your feedback and we sincerely apologize for the long wait of four months until delivery.
For products that were out of stock, we rely on the estimated restock dates provided directly by the manufacturer. In your case, the manufacturer postponed the replenishments, and we communicated all updates via email as soon as they were available.
We truly appreciate your patience and understanding throughout this process and regret the inconvenience caused.
Best regards,
Your Lumories Team
I got exactly what I wanted.
26 January 2026
Great experience!
23 January 2026
Dimensions are not the same as they…
Dimensions are not the same as they were on website
22 January 2026
Reply from Lumories
Dear Customer,
Thank you for your feedback, and we’re sorry to hear about the discrepancy regarding the dimensions.
Please contact our customer service team by email, and we will be happy to arrange a refund for the item. We sincerely apologise for the inconvenience caused.
We kindly ask you to provide us with more details (such as the measured dimensions and photos, if possible), so that we can check the information directly with the manufacturer.
Please note that our warehouse system is fully automated, and unfortunately we do not have physical access to individual items. We rely on the product specifications provided by the manufacturer, which are displayed on our website.
Thank you for your understanding, and we remain at your disposal for any further assistance.
Kind regards,
Your Lumories Team
Reply from Lumories
Dear Customer
Thank you for your feedback. Please check your emails, as you sent request number 00224901 on 26.01, and our response was sent on 27.01, within less than 24 hours.
If you have a new request, please provide the details so we can assist you as quickly as possible.
Thank you for your understanding!
Best regards,
Your Lumories Team
My experience with Lumories is good
My experience with Lumories is good, I purchased 2 products from them, one came with a defect, but I got my money back. Delivery was prompt, communication was good. They have a large selection of products, but I would recommend checking the quality of some of them
10 January 2026
Unprompted review
Disaster service
Disaster service. Bad management. Rubbish customer service
29 January 2026
Unprompted review
Reply from Lumories
Dear Customer,
Thank you for your time to share this geedback, we’re sorry to hear about your experience and regret that you feel this way.
We would like the opportunity to look into this matter and understand what went wrong.
Please contact our customer service team directly and provide more details about the issue you encountered, along with your order number, so we can review the situation and assist you accordingly.
Thank you for bringing this to our attention.
Your Lumories Team
In almoust 2 weeks after my order and…
In almoust 2 weeks after my order and payment i steel haven't receive my order
15 January 2026
Reply from Lumories
Dear Customer,
Thank you for your feedback.
We are sorry to hear about the delay and any inconvenience caused. Please contact our customer service team at info@lumories.ro so we can check the status of your order and assist you as quickly as possible.
We appreciate your patience and understanding.
Kind regards,
Your Lumories Team
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