H! It was a delay in delivery of 2 pieces of the package(s). In fact, I have already fixed the problem with the contact person from Germany, who was very positive one. In the final, in two different d... See more
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The goods are nice, like on website. The minus is that you answered a bit later, but after i called a number from the company website somebody toked care of everything i asked The phone number that... See more
Company replied
2 out of 4 appliances were already broken when they've arrived. Lots of choices but, I don't know about transport or packaging something isn't quite right :(
I haven't received the ordered stuff yet and you ask me to rate the experience. This is outrageous. Edit: the package arrived the next day after I published the review. Good stuff, nice , very safe... See more
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Lumories este aliatul tău digital pentru iluminat. Cu idei inspirate și soluții luminoase, transformăm spațiile tale nu doar în locuri mai luminoase, ci și în unele mai plăcute! Oferim o gamă variată de peste 400 de mărci - lămpi și corpuri de iluminat pentru toate gusturile, nevoile și bugetele. Creăm atmosfera perfectă de iluminat pentru orice ocazie, făcând din lumină o sursă de confort și bunăstare. La Lumories, beneficiezi de sfaturi și îndrumări de la experți, impreuna cu liniștea unei experiențe excelente de livrare.
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3.9
Great
511 reviews
Asks customers to review
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Great customer service
5 March 2026
Super super
6 March 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Order number LPRO667344 arrived to me…
Order number LPRO667344 arrived to me in a deplorable state: the lamps are broken, with shards, in the box they were packed in. They are broken in the area of the screws at the base. In addition, one does not work in candle mode, although I recharged it. This is not normal and I am dissatisfied with the quality of the products, or the delivery.
I am sorry, I am totally disappointed!
6 March 2026
Reply from Lumories
Dear Customer,
Thank you for your feedback. We sincerely apologize for the unpleasant experience regarding your order LPRO667344.
We deeply regret that the products arrived damaged and that you are encountering technical issues with their operation. Quality delivery and your satisfaction are our top priorities, and we will carefully investigate this incident.
Our Customer Service team will contact you via email shortly to resolve this situation and provide a suitable solution (either product replacement or a full refund).
Thank you for your patience and understanding.
Best regards,
Your Lumories Team
Too hard to get contact with them
27 February 2026
Reply from Lumories
Buna ziua,
Vă mulțumim pentru feedback și ne cerem scuze pentru dificultățile întâmpinate în a ne contacta.
Dacă aveți nevoie de asistență directă, vă rugăm să ne scrieți prin formularul de contact de pe site sau să ne trimiteți un e-mail la info@lumories.ro.
De asemenea, ne puteți suna gratuit la numărul de telefon +40 800 801 024 în intervalul orar menționat pe pagină.
Suntem aici să vă ajutăm!
Cu stima,
Echipa Lumories
Produs conform specificatiilor
20 February 2026
A "chic" decorative object
A "chic" decorative object. Fine porcelain, easy to assemble, creates an extraordinary atmosphere!
25 February 2026
I am satisfied in all respects.
17 February 2026
Are missing the online phone
Are missing the online phone. I waiting the return back of order !
23 February 2026
Reply from Lumories
Dear Customer,
Thank you for sharing your feedback with us. We sincerely apologize for the difficulties you experienced while trying to reach our support team by phone.
While our phone lines are active during the hours mentioned on our website, we occasionally experience a high volume of calls which may lead to longer waiting times.
Please contact our Customer Service team via our online form or by emailing us directly at info@lumories.ro (please include your order number).
We appreciate your patience and remain at your disposal for any further assistance.
Best regards,
Your Lumories Team
Everything went as expected.
11 February 2026
Fast and safe delivery
Fast and safe delivery, excellent quality lamps, and exactly as described. I am very happy with my purchase and would definitely recommend Lumories.
13 February 2026
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