I had read lots of people who suffer with sleepless nights saying The Magnesium Complex has helped them and thought I’d try them as had nothing to lose!!! I’ve been taking them for over a month now an... See more
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Sneaky and aggressive sales tricks
This company has super sneaky and aggressive sales tactics. I clicked on the ad which was made to look like a Facebook post from one of the groups I follow. Everyone was recommending this wonderful mouthwash!! It looked great! And isn’t this weird, my colleague and I were not 20 minutes before talking about whitening our teeth - what are the chances 🙄 Anyway I stupidly fell for it and purchased the product before my spidey sense kicked in and I checked on the post and realised it was an ad. I then checked my emails and realised that a purchase defaults to a subscription! I immediately cancelled everything and no money was spent, thankfully. I find this so underhanded and low. This marketing style prays on the vulnerable. I’m giving 2 stars because at least they got back to me quickly and I didn’t lose any money. Frankly, if your product was any good you wouldn’t need to use these tactics to trick people.
customer service was great
Their customer service was great. They responded quickly and helped me with my issue in a timely manner.
I would rate this company five stars
I would rate this company highly quick response to your queries very easy to contact service excellent
Be aware when ordering they make you…
Be aware when ordering they make you subscribe monthly and it’s a hidden factor . I have tried to unsubscribe as I haven’t even tried it yet . I don’t trust this company and will have to phone my bank to cancel to make sure the don’t receive anymore money !!!!
Excellent dealt with my problem…
Excellent dealt with my problem immediately thank you so much
Terrible delivery service
I have ordered twice from Lumine Organics. The oil hair remover works average. It helps remove peach fuzz but not much else. I have yet to receive my second package and it is going on three weeks or more. I reported it missing, but no one seems to be doing much about it . My first package took over a month to arrive also.The reason for the one star is not their products, but the delivery time. Each time I have contacted them about my package, they said they have to run an investigation. It takes over a month for me to receive my products. I do not recommend this company. Find someone who can deliver as promised in a timely manner.
Great customer service!
Do not use this company
Do not use this company. The advised the delivery was on its way. Confirmed delivery, although it wasnt were they said it was. And after 5 emails with a promise of a investigation are ghosting me.
Great customer service
Great customer service, I have used the products for a couple of months with good results, as I am now in advance with them I have cancelled for a break and I had a prompt reply and immediate cancellation which was so helpful.
Customer service is first class
Customer service is first class, sorted my problem out straight away. Fantastic product too, really helps my weight loss journey. Would highly recommend x
Very quick service was very pleased…
Very quick service was very pleased replied to my email very quickly
Unfortunately the berberine complex…
Unfortunately the berberine complex didn't work out for me. However the customer service in refunding my payment was exceptional.
Awesome customer service
Awesome customer service, promptly took care of my request. Will be sure to use again.
Effective but getting expensive.
I have been using this product for the past few months and have found it effective. I would have continued but the price has gone up $15 and along with self paying my Zepbound , I could not afford it.
Cancelling and refunding my order was dead easy. The customer service is very responsive.
I received the order and customer…
I received the order and customer service is really quick and good. Natalie and Gwen resolved the subscription issue very quickly.
Excellent customer service
I ordered from this company on June 4
I ordered from this company on June 4. it is now July 22, and I still haven't received my product. I checked over and over and contacted the company who kept telling me it was on its way. I just checked this morning, tracking information says it was delivered July 16. But, it wasn't. I guess I just donated money to a scam company and I am not happy. I would never order anything from this company again.
The customer service is superb
The customer service is superb, got back to me very quickly , and helped me instantly.
Great experience
Great experience. Got in a muddle with order and ended up with double order every month. Admin staff were quick and easy to deal with and sorted out the problem immediately. Great product too.
Had reason to contact customer service…
Had reason to contact customer service with a query and pleased to say all settled with one e-mail. Very efficient.
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