Luminance Milano Reviews 1,617

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 986 reviews, reviewers had a great experience with this company. Many customers are very happy with the products, finding them to be effective and of good quality, often exceeding their expectations. People appreciate how the products, like foundations and concealers, blend seamlessly, feel light on the skin, and provide a natural finish, effectively covering dark circles and imperfections. The user experience with ordering and applying the products is frequently described as easy and straightforward, with many consumers planning to reorder due to their satisfaction. However, some people were dissatisfied with the delivery service, noting that it could be slow and take several weeks to receive their orders. A few other people also felt that certain products did not perform as advertised, with issues like foundations not adjusting to skin tone or concealers not providing adequate coverage. Additionally, some reviewers expressed concerns about the company's return policy and the manufacturing origin of the products.

What people talk about most

Product

Consumers find product to be positive, with many reviewers describing it as a "game changer" that is... See more

Quality

Clients share positive opinions on quality, with many reviewers describing products as flawless, light, and... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing dissatisfaction over long... See more

User experience

Reviewers highlight positive aspects of user experience, praising the product for being flawless, light, and... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reporting quick and timely deliveries,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

As an 82 year old, I bought the Luminance Eye Brightener to help disguise my dark lines under my eyes. I liked the case and brush and pink tones which seem to help lighten the lines but don’t total... See more

Rated 4 out of 5 stars

I ordered the Luminance Milano self adjusting foundation. It did not properly adjust to my skin tone , but they provided good follow up and offered a refund. I think this is a newer company - hopef... See more

Company replied

Rated 4 out of 5 stars

Although the product did not work for me, the company refunded my purchase price. So I have to give them an A+ for customer service, However, please be aware, that at this time, returns must be sent... See more

Company replied

Rated 4 out of 5 stars

The products are nice, the under eye cream does work for most of the day with covering dark spots. I also use the powder to cover up oily skin throughout the day. The only con is the delivery service... See more


Company details

Written by the company

At Luminance Milano, we believe that luxury beauty should be accessible, high-performance, and effortless. Inspired by Milan’s timeless elegance and cutting-edge fashion, we create premium makeup essentials designed to enhance natural beauty while caring for your skin. Join thousands of beauty lovers who have discovered the Luminance Milano difference. Because when it comes to beauty, you deserve the best without compromise.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Love the under eye cream for circles…

Love the under eye cream for circles but the tint does not adjust to skin tone. I’m not a person that likes foundations, so thought I try this. It also felt very drying. Trying to return item

20 April 2026
Unprompted review
Rated 4 out of 5 stars

Overhyped but still good

I used the pink tinted cream to downplay my under eye circles. While I did not feel the effect was as dramatic as in the videos and photos online, I did think that it worked and I will continue to use the product.

2 May 2026
Unprompted review
Rated 1 out of 5 stars

Terrible return process

Terrible return process

30 April 2026
Unprompted review
Luminance Milano logo

Reply from Luminance Milano

We’re sorry to hear about your experience and appreciate you sharing your concerns. We take feedback seriously and would like to investigate this further. Please contact us directly with more details, and we’ll do our best to address the situation.

Rated 3 out of 5 stars

It goes on to light

It goes on to light, then as I work with it the color gets darker. By the end of the day, as it mixes with oils, I look pretty tan. Not my favorite foundation.
Has a nice feel not heavy.

27 April 2026
Unprompted review
Luminance Milano logo

Reply from Luminance Milano

We’re sorry to hear about your experience and appreciate you sharing your concerns. We take feedback seriously and would like to investigate this further. Please contact us directly with more details, and we’ll do our best to address the situation.

Rated 1 out of 5 stars

Does not work for me

It took over three weeks to receive the product. I do not like the product. It does not do what it promises. It will not cover the under eye dark shadows, the texture is nice, but it’s thin and it doesn’t even last more than a few minutes. I could never get enough product on to do the job it’s supposed to.I would really like a refund refund.

30 April 2026
Unprompted review
Luminance Milano logo

Reply from Luminance Milano

We’re sorry to hear about your experience and appreciate you sharing your concerns. We take feedback seriously and have reached out to you via email. Kindly respond to our message so we can help out.

Rated 5 out of 5 stars

It really does brighten!

I like the weight and texture of Milano’s under-eye brightener. It doesn’t settle into lines and wrinkles, or feel pasty. It blends easily and does a better job of getting rid of under-eye shadows than my regular concealer does.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

This product is absolutely amazing!!

This product is absolutely amazing! No concealer needed! It takes care of the darker under eye circles. I will purchase again. I use the pink peach.
Customer service was most helpful in assisting me use a gift card for payment.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Best of all

It feels better than all the other concealers I've had.
It could be a little lighter for my skin but that's not an issue that would take the stars away. Simply the best!

29 April 2026
Unprompted review
Rated 5 out of 5 stars

I didn’t believe this item

I didn’t believe this item
Would really cover up with my dark circles under my eyes but it DID! I love how easy it goes on. I’ve only used it once, today, but I’m anxious to see how long it lasts.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

It works!!

I'm amazed at how well the Under Eye Brightener works! It really does cover up and neutralize any darkness under the eye.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service for an outstanding product.

The staff is very good at responding to questions which I appreciate. I LOVE the pink eye concealer. I only ordered one the first time and then after I saw the results I have ordered another 5! It is a great product. I have used almost every eye concealer out there and this one really works. Good product and the price is good with discounts. I will be trying other items as well.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Like a beauty concierge

I was happy to meet with a professional for a quick consultation, I met with Gaia over a Zoom call. In only a few minutes, Gaia showed me how to apply the product, also how to take advantage of the application, I was applying it wrong, LOL 😂
Gaia was very friendly, patient and very knowledgeable about the product.
She also recommended a few other products ai should consider,I immediately purchased them!
All these products together created exactly the results I was hoping to get.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

It just glides on!

Your product does exactly what it claims to do, covers dark circles under the eyes, it is so easy to apply and glides on. The colour chart is easy to understand as it has photos as well as written information. I have bought two so don't miss out.
The site is easy to navigate, even for someone as computer illiterate as me!

13 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look