I owe Jay, Lumimeds, and the support team for impacting my life in such a strong and positive way. Take today: After not being as responsible as I should have been, I ran out of my medicine. I sh... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am so impressed with the customer service at LumiMeds! First, I should mention I received my order within 48 hours of being approved. When I opened my package, one of the vials was cracked. I sent a... See more
Company replied
Jay on staff worked with me to accommodate my changing needs. Put a plan in place that will help me reach my goals. I had extensive travel plans then unexpected surgery. My plan was place on hold unt... See more
Company replied
I use the online portal and find it easy to navigate. My questions are answered with in a 24 hr timeframe. I had a question about switching medications and had an informative response. When I plac... See more
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Company details
Written by the company
Lumimeds is a platform that links people looking for medication-based weight reduction treatment with board-certified doctors and nutritionists to assist them find the best treatment alternatives to achieve their goal. Our program is totally virtual, which means you may access our services from anywhere in the United States and will meet with our staff online.
Contact info
United States
- 4159680890
- help@lumimeds.com
- lumimeds.com
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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Great company...great product
26 June 2026
Unprompted review
Reply from LumiMeds
Thank you so much! We're thrilled you're happy with both. Thank you for trusting us, Jason! ✨
After several mistakes I appreciate jay…
After several mistakes I appreciate jay helping to get things fixed for me. But I had four appointments before a doctor showed up that was able to practice in wv...two of the appointments no one showed up....and my first shipment had no medicine in it...the second shipment and 4th visit was successful....all on all it was very unacceptable for $399. I will not be using lumi meds again.
24 June 2026
Reply from LumiMeds
Thank you for sharing this, and we're so sorry for the frustration. The missed appointments and a first shipment without medication are not the experience we want for you. We're glad Jay could help get things resolved. We're reaching out directly to discuss this further and make it right.
Reply from LumiMeds
Thank you! Fast service and great support are exactly what we aim for. Thank you for trusting us, Donna! ✨
Reply from LumiMeds
Thank you! We're so glad we could be helpful during your call. Thank you for trusting us! ✨
Tim was extremely helpful and…
Tim was extremely helpful and professional after I called to report that the Telehealth Dr. did not show for a scheduled appointment. He worked immediately on setting up another appointment. I felt he went above and beyond by attempting to not just contact the Dr. that missed an appointment, but attempted to contact multiple Drs and was able to get me a rescheduled appointment the same day.
24 June 2026
Reply from LumiMeds
Thank you for this! We're sorry your first appointment fell through, but we're so glad Tim jumped in right away and got you rescheduled the same day. Going above and beyond like that is exactly what we hope for, and we'll be sure to share your kind words with him. Thank you for trusting us, Jason! ✨
Tim was fantastic
Tim was fantastic! He stayed on the phone with me to make sure I completed everything properly. Thank you!
24 June 2026
Reply from LumiMeds
Thank you! We're so glad Tim stayed on the phone to make sure everything was done right. We'll be sure to share your kind words with him. Thank you for trusting us, Karen! ✨
My journey with LumiMeds has been…
My journey with LumiMeds has been amazing. Unfortunately I cannot afford to stay on it even to maintain. Praying I will be able to maintain.
24 June 2026
Unprompted review
Reply from LumiMeds
Thank you for sharing this, and we're so glad your journey with us has been a good one. We completely understand that cost can be a real barrier, and we'd love the chance to talk through any options that might help. Please reach out to our care team so we can see what we can do. Thank you for trusting us, Sharll! ✨
I did not approve the amount that you…
I did not approve the amount that you guys took out of my credit card. It was over $600. Why?
26 March 2026
Reply from LumiMeds
We're sorry to hear about your concern, and we appreciate you taking the time to share it. We've reviewed your account and have responded to your message with the details. Thank you for your patience as we worked to address this for you.
I just received my medication
I just received my medication! Thank you so much for the incredibly fast shipping—I’m truly impressed by how quickly everything arrived. I want to say a huge thank you to Jay, Carl, and the entire Lumimed team; you all have been doing such an amazing job! I am so grateful to have such a supportive team taking care of me. Your hard work is honestly worth so much more than I could have imagined. Keep up the fantastic work—you guys are the best!
19 June 2026
Unprompted review
Reply from LumiMeds
Thank you so much for this! We’re thrilled your medication arrived fast and that Jay, Carl, and the whole team made you feel so supported. Messages like yours mean the world to us, and we’ll be sure to pass your kind words along. Thank you for trusting us, Nicolelyne! ✨
Estafadores/thieves, scammers
Estafadores, nunca me enviaron la Tizepartide qué compre, te envían email burlándose, no devuelven el dinero se lo quedan, no compren ahi.Scammers—don't buy from Lumineds. They steal your money and send you emails mocking the fact that they scammed you. Thieves.
3 June 2026
Unprompted review
Reply from LumiMeds
We’re sorry to hear about your experience and understand your frustration. After reviewing your account, we can confirm that your refund has already been processed. We apologize for any inconvenience this may have caused and appreciate your feedback.
I couldn’t be happier with Lumi Meds.
I’ve been on this medication since October and have recently hit my goal weight. I started out 187 pounds and now I weigh 140. I love Lumi. I’ve already recommended them to three of my friends, and their husbands. They have amazing Customer Service. I think their prices are fair when you’re not going through INSURANCE, which I was not. They use a trusted pharmacy. The process is very quick. I was approved within 24 hours and within a week My medication was delivered to my door. in the future, if I need to get back on this medication for weight loss, I will 100% sign Back Up for Lumi Meds. If you’re on the fence about using this website, don’t be you will not be disappointed.
15 October 2025
Unprompted review
Reply from LumiMeds
Congratulations on reaching your goal, that’s a wonderful accomplishment and we’re so proud to have been part of your journey! Thank you for recommending us to your friends and for the kind words about our team, pricing, and quick process. We’d be honored to welcome you back anytime. Thank you for trusting us! ✨
Tim took care of all of my questions…
Tim took care of all of my questions quickly and easily. He showed great care and patience.
22 June 2026
Reply from LumiMeds
Thank you! We're so glad Tim answered all your questions with such care and patience. We'll be sure to share your kind words with him. Thank you for trusting us, Scott! ✨
Lumimeds has been great with my meds…
Lumimeds has been great with my meds and communication! Cara is so awesome with communicating with me about the whole processing procedure. I felt very confident the whole 3 months I’ve been on this prescription. Highly recommend!!
22 June 2026
Reply from LumiMeds
Thank you so much! We're thrilled Cara kept you informed and confident through the whole process. Three months in and a recommendation means the world to us. We'll pass your kind words along to her. Thank you for trusting us, Kathy!
Very polite and seemed very knowledgeable
Tim was very helpful very pleasant to work with I could understand him and he seemed knowledgeable
22 June 2026
Reply from LumiMeds
Thank you! We're so glad Tim was helpful, pleasant, and knowledgeable throughout. We'll be sure to share your kind words with him. Thank you for trusting us, Debbie! ✨
They are great
They are great! Everything has ran so smooth and I don't have any complaints! I highly recommend!
19 June 2026
Reply from LumiMeds
Thank you so much! We're thrilled everything has run smoothly for you, and your recommendation means a lot. Thank you for trusting us, Shannon! ✨
I have been taking semaglutide since October 2025. I’ve lost 60lbs since.
I have been taking semaglutide since October of 2025. I just ordered my fourth set of 3 month supply. My price never increases. I am absolutely positive joining Lumimeds was the best decision I made. Jay, has been so helpful with my 101 questions and so friendly. Definitely feel the love from these guys!!
20 June 2026
Unprompted review
Reply from LumiMeds
Thank you so much for this, and congratulations on your progress since October! We're thrilled you feel the love, and Jay will be so glad to hear he made your questions easy and friendly to work through. We'll pass your kind words along to him. Thank you for trusting us, April! ✨
Reply from LumiMeds
Thank you! We're so glad the service has been great so far. Thank you for trusting us, Melissa! ✨
Courteous and helpful staff
For through and helpful. Understood my need to change my intake date due to the July holiday. Very helpful and courteous.
19 June 2026
Reply from LumiMeds
Thank you! We're so glad we could adjust your intake date around the July holiday and that the help was thorough and courteous. Thank you for trusting us, Vivian! ✨
Very helpful
Very helpful. Listened to everything I was worried about and fixed all the worries even though there were multiple things to fix. Was quick about it too. Very polite. Thank you so much Tim.
19 June 2026
Reply from LumiMeds
Thank you! We're so glad Tim listened to every concern and got them all sorted quickly. We'll be sure to pass your kind words along to him. Thank you for trusting us, Kourtni! ✨
I had a very good experience with…
I had a very good experience with Lumimeds, great company and customer service and they are very knowledgeable about their products.
18 June 2026
Reply from LumiMeds
I had a very good experience with Lumimeds, great company and customer service and they are very knowledgeable about their products, Nadia! ✨
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