Lumi Nera logo
Visit website

Lumi Nera Reviews 133

•
TrustScore 3 out of 5

3.2

Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Contact info

3.2

Average

TrustScore 3 out of 5

133 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Worst online shopping experience.

I ordered a costume my child really wanted and paid around €45. Unfortunately, the mask arrived broken, and the overall quality of the outfit was extremely poor—honestly not even worth a few euros.

What’s worse is that despite receiving a damaged product, I was told a refund was not possible due to their policy. After sending numerous complaints, I only received a partial refund, with the rest issued as store credit.

Now the biggest issue: the store credit doesn’t even show up or work at checkout. I’ve tried multiple devices and browsers, and nothing works.

This has been an incredibly frustrating experience from start to finish. Be cautious before ordering—I would not recommend.

20 April 2026
Unprompted review
Rated 1 out of 5 stars

Luminera zijn een dropshipper wat niet eerlijk bemarkt of comunceren over retour kostes

I ordered a "Tafellamp Kat Glasmozaïek Handgemaakt Decoratieve Verlichting " for 39 euro.
Instead I got a bad quality entirely plastic product sent to me from China.
When I asked to return it they responded 3 times with "other options", then finally after I clearly communicated my "bedenktijd" right, they said "yes you can send it back but it will cost you 25 euros".
These people on purpose market one product and then deliver something else.
When you ask to return it, they try to convince you otherwise, then force a high retour cost on you.
On purpose they forcing you to give up and for them to keep the money you paid for something you did NOT order.

10 April 2026
Unprompted review
Lumi Nera logo

Reply from Lumi Nera

Het spijt ons zeer te horen over je ervaring en begrijpen dat dit erg frustrerend voor je moet zijn. Dit is niet de service en kwaliteit die wij willen bieden. Neem alstublieft contact met ons op via info@lumi-nera.nl met je bestelgegevens, zodat we dit kunnen onderzoeken en je verder kunnen helpen met een passende oplossing.

Rated 1 out of 5 stars

Terrible scammed!!!

Terrible scammed!!!
If you want to give a present to a senior family member. Don’t buy anything from this company. We bought an lovely huggy dog which would move , sit , reacts on petting etc. and most of all looks beautifully. Well nothing of it all!!! It looks not good (see the pics) the difference between company pic en real is huge!! When you put on the battery it never stops and don’t react on anything! It was not delivered in a box, but a cheap vulnerable china white plastic bag. They should be ashamed Lumi-nera!!!

12 March 2026
Unprompted review
Lumi Nera logo

Reply from Lumi Nera

We’re very sorry to hear about your experience and the issues with your order. This is certainly not the quality or service we aim to provide. Please contact us immediately at info@lumi-nera.nl with your order details so we can investigate, assist you, and resolve the situation.

Rated 4 out of 5 stars

So far so Good

Smooth. Things were relatively easy

3 April 2026
Unprompted review
Lumi Nera logo

Reply from Lumi Nera

Thank you for your feedback! We’re glad everything has been smooth so far and that the process was easy. Please contact us at info@lumi-nera.nl if you need any assistance.

Rated 4 out of 5 stars

Not all on the website worked well, Ideal did not work, cerdit card did.

Found the website, except payment working well. Paying by credit card worked OK.

27 March 2026
Unprompted review
Lumi Nera logo

Reply from Lumi Nera

Thank you for your feedback, Rudi. We’re glad to hear that paying by credit card worked smoothly, and we apologize for any issues with other payment methods. Please contact us at info@lumi-nera.nl if you need any assistance so we can help you.

Rated 5 out of 5 stars

Ease of ordering and follow up

Ease of ordering and follow up

27 March 2026
Unprompted review
Lumi Nera logo

Reply from Lumi Nera

Thank you for your feedback. We’re glad you found the ordering process and follow-up easy. Please contact us at info@lumi-nera.nl if you need any assistance so we can help you.

Rated 5 out of 5 stars

Prima website en goede communicatie

Prima website en goede communicatie

12 March 2026
Unprompted review
Lumi Nera logo

Reply from Lumi Nera

Bedankt voor je feedback. We zijn blij dat je onze website en communicatie goed vindt. Neem contact met ons op via info@lumi-nera.nl als je hulp nodig hebt, zodat we je kunnen assisteren.

Rated 5 out of 5 stars

Nice web shop

Very good webshop
Contact perfect, fast sending.
Nice communication.
Regards Jos

11 March 2026
Unprompted review
Lumi Nera logo

Reply from Lumi Nera

Thank you for your feedback! We’re delighted to hear that you had a positive experience with our webshop, communication, and fast shipping. We truly appreciate your support! For any questions or assistance, feel free to contact us at info@lumi-nera.nl

Rated 5 out of 5 stars

It was good

It was good
Love it

8 March 2026
Unprompted review
Lumi Nera logo

Reply from Lumi Nera

Thank you for your feedback! We’re glad to hear that you enjoyed your experience and love the product.

If you have any questions or need assistance, please feel free to contact us at info@lumi-nera.nl

Rated 5 out of 5 stars

It was really good

It was really good

2 March 2026
Unprompted review
Lumi Nera logo

Reply from Lumi Nera

Thank you for your feedback! We’re glad to hear that you had a really good experience.

If you have any questions or need assistance, please feel free to contact us at info@lumi-nera.nl

Rated 4 out of 5 stars

nice product

nice product, slow delivery

12 February 2026
Unprompted review
Lumi Nera logo

Reply from Lumi Nera

Thank you for your feedback! We’re glad to hear that you like the product and appreciate your patience regarding the delivery.

If you have any questions or need assistance, please contact us at info@lumi-nera.nl

Rated 4 out of 5 stars

Easy advertise

EasyJet
Clear

25 February 2026
Unprompted review
Lumi Nera logo

Reply from Lumi Nera

Bedankt voor uw feedback! We zijn blij dat u de informatie duidelijk en eenvoudig te volgen vond.

Als u vragen heeft of ondersteuning nodig heeft, kunt u contact met ons opnemen via info@lumi-nera.nl

Show reviews in all languages. (133 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look