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We were very excited to see the Christmas lights and enjoy the season. This was a huge cash grab! There are actually 7 small displays and that is it! At $25 a person, I actually wanted to demand my money back. Any individual with the time could have created the same experience in their yard. It is sickening that the Lumagica company has the audacity to rob those families hoping to experience the holiday season.
They decided not to open on a Sat night in Dec. No rain and 55 degrees out. Drove 1 hour each way. No manned phone number. No customer service.
At least 10 cars in the parking lot all very confused because the site was not updated to reflect this last minute closure.
The experience was terrible. How can a security guard shout on visitor 😡 We pay for the visit, not free. You should reconsider this people.Yesterday at 20:11, the guard forced us to leave the park where the closing time is 20:30. You can’t close 1 minute earlier then the closing time. I will recommend my friends not to visit the location.
Reply from LUMAGICA
Hi Nusrat
Thank you for your feedback.
We are aware of the situation with the security guard and the whole situation is based on misunderstandings. We are sorry that it has led to a bad experience.
The responsible person is informed about the situation, and if you have any further details, you are welcome to write to us.
Best regards
LUMAGICA
We were so excited to visit the light festival and despite of bad weather we were actually enjoying the festival. But we were so surprised when the security guard started shouting at us to leave the place 30 mins before the closing time. We know they need to do the closing work but nobody can shout at anyone like this. I will never recommend this to any of my friend.
Reply from LUMAGICA
Hi Farah
Thank you for your feedback. We are glad to here that you enjoyed the light festival.
We are aware of the situation with the security guard and the whole situation is based on misunderstandings. We are sorry that it has led to a bad experience.
The responsible person is informed about the situation, and if you have any further details, you are welcome to write to us.
Best regards
LUMAGICA
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