Lufthansa Reviews 

If you fancy a nice WARM beer or a cheap glass of Prosecco this is the place to head for .
Booked flights with EVA AIR & got put in Lufthansa business lounge.
Plastic disappointing and minimalistic. Chicken goulash tasteless. Warm bottled beer ……-placed in stell sink type fridges but don’t work or switched off . Just an underwhelming experience. Not the usual technic we expect for our German friends . AVOID

Very upset! We booked a trip 6 months ago to go home to see my children and family in Nz . After covid you can imagine my excitement ! Only to fall flat 3 weeks before travelling! Due to a reschedule of flight path we will miss connection with one flight Hong Kong to Auckland . We booked with this airline the whole way! They have not helped in any regard to get us on another flight absolutely disgusting customer service , due to know , seats sell for much higher dollar! So much of if airlines fault they have to fix ! Not in this case apparently! So now out of pocket waiting refund , can not book another flight will cost us triple the price :( Thanks Lufthansa for the huge disappointment plus expenses inquired cancelling things ! Will never travel with this airline or book through Mytrip ever again likewise for all family and friends ! Not even offered to pay a little extra ! Easy option cancel our whole flight.
4TH March UPDATE
Lufthansa have refunded 162€ per passanger to mytrip , no communication with Mytrip ! Our airfares cost for two people 2200 € !!!!! This flight was cancelled by mytrip as connecting flight from HK would be missed ! This is very unfair. Please people learn from us ! Mytrip goes under alot of different names! :(

I can only add to the long list of awful experiences at the hands of Lufthansa. Delayed flights, missed connections, involuntary downgrades, awful Customer Relations (if you can get hold of anyone) lies, abuse and insult is all you get. Never ever use Lufthansa again. They are the worst airline by far that I have ever had the misfortune to fly with. Not even the Chairman has the courtesy to reply to mail.

On Dec 2022 I called Lufthansa customer service to confirm if is space available to take dog from UK to Tenerife. Based on agent advice a bought flight ticket with one stop in Frankfurt. Agent checked both flights and confirmed additional service (space for dog) is available. Two weeks before my flight I found that service is not available. I spoke several times to Lufthansa customers service Ben - supervisor, Fiona support agent said they will confirm with EW Discover and let me know in 24hrs. After 24hrs nobody contacted me so I call directly to EW Discover who said they don't have facilities.
I have been lied twice when I bought ticket by Lufthansa agent and by Ben - customer supervisor / Fiona support agent.

White an joke of an airlaine. Stick too your timetabel or g’et rid of it.

I fly Lufthansa as a code share airline, in which the airline I booked was on United. Lufthansa flew me from Denver to Munich, then on to Athens. I have flown on Lufthansa for three round trip tickets in 2022. The first segment was disappointing as I was booked in premium economy and was given a seat in the middle of a row in basic economy. For most people, they would complain, be ignored as the airline would say they would need to speak with United about the codeshare situation. I did do the same thing, and went to United, where they told me that I was indeed booked on premium economy. Lufthansa refused to honor my ticket as purchased, and I suffered through the middle seat in the back of the plane. I am 75" tall and always purchase the premium economy or business class for my own comfort. It was no different on the way home.
The second segment, my checked baggage was lost for 14 days. Keep in mind this is my uniform for work and vital medical equipment I need for my job as a flight nurse. I had to purchase about $500 worth of equipment and clothing to tie me over. I filled out all of the correct forms and submitted receipts. Lufthansa again told me that United Airlines was responsible for this, even though my last two segments were on Lufthansa. I have yet to be reimbursed for these expenditures.
I am currently on my third trip and the same thing is happening. I booked a premium economy seat, and was seated in the middle row of basic economy. Flight attendants are rude and short with the passengers, gate agents the same. When I call Lufthansa, I am put on hold for hours before I finally hang up. There is no customer service agent available by phone, there is no email that will accept incoming messages, absolutely no way to speak with a live person. I have told my booking agent to please refrain from booking me on Lufthansa ever again. The service used to be good and the airline was proud to be in the top 20 international carriers. It has slipped so, so far, in such a short amount of time.

I had booked a ticket with Lufthansa from frankfurt to Oslo at 14th of December.
On the way to the airport I was informed that my flight was cancelled.
I had to find out myself how to queue to a counter where they would take care of me.
I was given a voucher to take the train to somewhere a hotel was (moxy airport hotel) and given a voucher for dinner and breakfast at the hotel for 18 euros.
Then I was left to myself.
I found the hotel, and after 30 minutes in queue I got a room
Then about dinner. I got a menu and tried to select. I was told that my voucher did not entitle me to the menu, but I had to take the food that was lined up against the wall.
The worst food EVER.
YOU, LUFTHANSA should be ashamed to treat your customers with this low end handling. There is n9 excuse for how bad you do it.
I will follow up by claiming economic compensation for your sorry way of treating your customers.
I will remind the public every month not to trust Lufthansa in matters of delays and customer service.
Shame on you.

The worst costumer service I’ve ever experienced. They let you on hold for 40 minutes or simply hang up on you. Additionally, they advised my boyfriend wrong and now he has paid around 800 dollars too much for a flight ticket that they wont refund even though they advised him to buy it because it was able to refund. I’ll never buy tickets from Lufthansa again.

Called the customer service UK line, the lady sounds like she was sick of her job. Should have agreed to have the call recorded for quality control so that the airline can know how helpful their employees are.

Unprofessional
They caused 13h+!!!! hours delay to my parent's arrival (who are in their 60s, travelled for the 1st time and donn't speak english).
It was very stressfull and frustrating. I did not sleep that night trying to help them through out all
these issues, talking to agents and translating.
They were great during the trip to USA but they messed it in the domestic. My parent has wheelchair assistance and
lufthansa did not take care of it well to make sure they make it in the next flight. My parents were lefts somewhere in the airport
(not in the gate) for long time and they missed their next flight. So disapponinted with them. I don't want
anyboday to experience this, so If you 're flying your parents with united I recommend NOT to do that.
Flight: JSRWSF

The worst business ever in any industry I have not experienced such cowboy service in my lifetime. Do not travel with this airline complete disaster I blame myself for going with the cheap option and not taking the millions of bad reviews into account not only here but on tripadvisor too

My first flight was delayed an hour and 15 minutes and as the transfer time in Munich was only scheduled for 40 minutes I missed my direct flight to Seoul. I was then rebooked for another flight 6 hours later from Munich to Singapore with a 7 hour layover to Seoul. The reason I booked Lufthansa in the first place was to get the direct flight from Europe. But apparently there was not even one seat available on the direct route the day after. I could have stayed at an airport hotel and Lufthansa could have at least guaranteed me a somewhat comfortable sleep as compensation for their delay, but instead I get to spend the night on my way to Singapore and a day at the airport, already tired from the long extra wait, not even to mention missing my meetings in Seoul that I had planned.

When I booked my original ticket I had paid extra for window seats, but as the window seats were already fully booked I got an aisle seat and when I asked if I could at least be upgraded for the inconvenience I was told that it would be on my own expense.
As I will be almost 24 hours delayed I thought as it states on the Lufthansa website, that I would get the necessary care during the redirecting, but all I got was a 15 euro voucher (which had to be spent all at once) in one of the airport restaurants. Sadly most meals start at 20 euros so it should rather be called a modest meal contribution instead.
Very sad to have around 24 hours longer to spend in airport transfer with a 15 euro “meal” voucher, aisle seats despite having already paid for window seats and a service level below minimum.

Sad experience with Lufthansa today.

Cannot recommend to anyone.

My frustration with Lufthansa continues to grow. Their customer service is non existant and just sends out a stock reply saying they are very busy, I'll have to wait. As the situation has been going on since January and the escalation of the problem on the 28th July, I feel I have waited long enough, but no. If you ring up they put the phone down despite my efforts to be polite and factual. In desperation I have now written directly to their CEO and guess what. No reply. They have lost bookings, Been extreemly rude on the telephone. Cut off calls mid conversation. Cancelled a booked flight because of an admin error and not rectified as we were standing at the airport check in , spoiling a planned family holiday. They have still not reimbursed the flight costs, nor the lost holiday costs nor the excess travel they caused or offered any compensation. They are simply a total disgrace. My advice , use anybody but them.

My flight was cancelled the before departure due to strikes (end of July) and had very little communication from Lufthansa about any alternative journeys. I had to rebook my entire outbound portion of my holiday. I've contacted Lufthansa 4 times about compensation that is due for these expenses and haven't heard a single thing back from them.

Total scam. Canceled flight! no refund. had to wait 5 days on hotel and pay for all of this. Worst customer service ever. So rude. Stay away, please.

We have an ongoing claim for 2 months with Customer Relations, and since the beginning og august, we have faced radio silence, no one answers and you cant call them.

If you want to get your luggage ruined, fly with Lufthansa!
If you complain, be prepared that they do not even say sorry!

I would like to express my gratitude to Asif Khan,an employee of Lufthansa airlines company,who was very fast and helpful in responding to my request!!! Lina Rusavska.

So thanks alot Lufthansa for cancelling my flights this morning over two hours AFTER i checked in (you knew about the cancellations for days but like to just mess your customers about and give little notice?), you then make it impossible to rebook anything else and your automated chat is completely useless, alternative flights are coming up as a day earlier (i.e. today)?? but are NOT bookable, it crashes every time you try to rebook. Your call centre has hours of people waiting to get rebooked. I will NEVER be using Lufthansa again and if the shambles of trying to get a refund continues for the booking my children were on (same cancelled flight) as it has done for most of today then i will be taking legal action against Lufthansa.