Lufthansa Reviews 

I booked 2 return flights earlier in the year and had to cancel following a diagnosis of breast cancer. I informed Lufthansa immediately- in June and after numerous phone calls and correspondence with the third party booking agent as advised by Lufthansa, they have refused to give me a refund. A few months ago they told me they had accepted my medical waiver and put a note on the system to advise I am unfit to fly as I am undergoing chemotherapy , however I have now been informed by the booking agent by email that I have been refused a refund. No one has explained why and none of the staff have shown any empathy for my situation. This has caused me distress and anxiety at a time when I am battling cancer. Before my illness I was a frequent traveller, however I would not consider booking with Lufthansa again after this appalling treatment. To add insult to injury I am now receiving check in information as the flight should have been today. Disgraceful.

Lufthansa has left me disappointed on two separate occasions. First, during a trip to South Africa, and then on another journey to South America. Both times, the flights were delayed, causing me to miss my connections. Unfortunately, the airline was unable to offer adequate support at the airport due to their staff being overwhelmed by the challenges posed by numerous delayed flights.

I must emphasize that the airline staff themselves were exceptionally friendly. However, it was evident that they were struggling due to the airline's apparent incompetence in delivering a satisfactory service. Perhaps cost-cutting measures, personnel shortages, or overbooking were contributing factors. I was told that they often work overtime to cope with such situations, which is a clear sign of ongoing issues.

It's regrettable to see such a renowned airline experience these problems, and I hope they can address these issues to improve their services in the future.

Posted a review on Trustpilot 4 days ago about Lufthansa’s refusal to comply with EU regulation EU 261, in a very clear cut case.
Lufthansa has not responded to my TrustPilot review. Further, I provided the requested information to their Customer Services, but their Customer Services has not even confirmed receipt of the requested information let alone responded to it.

I’d booked my flight through Expedia & am suppose to be flying with Swiss & Lufthansa 3rd & 11th November.

I am now unable to go as although your websites state you will not sell peanuts on the plane, I rang & have been informed that although my meal will be nut free, peanuts will still be served on the plane.

I have a severe allergy where I can experience an anaphylactic shock which is why I checked the airlines information on allergies before booking.

I understand everyone with an allergy has to consider the risks & an airline can’t be in control of what other passengers bring on the plane, however if I have been informed from your websites that you will not serve peanuts if there is a nut allergy sufferer onboard, I expect that to be the case.

After speaking to 3 of your colleagues & trying to get a refund of some sort for this flight as due to the false information on your website I can’t fly, I have sadly had to cancel & have been informed you have refused a refund.

This is not acceptable to provide false information online regarding a life threatening condition & not accepted a refund.

They are an absolute joke. Travelled from Birmingham to Frankfurt and the stewardess was rude, the quality of the plan is a joke. Comfort zero! This is for almost £400.

Awful 😞 we had two flights with them to go and two to come back. All 4 were delayed. To go, our two luggages were late, we received it 2 days after we arrived. And to come back, one of our two luggages arrived 3:30 after we arrived (we waited in the airport) and the second one until now didn’t arrive yet and now it’s one month that we are waiting. We think it’s lost but they say it’s delayed wait an email because right now we don’t know where is your luggage… We start to lose hope to have it back. Now we don’t mind about the delay we would be just happy to have it. A luggage, it’s “souvenirs” from holiday, gifts from and to family, it’s our items, a part of our life, there is no price. It’s not just a luggage…

Best airline! Their flight crew are kind and helpful and they give out free water bottles and chocolates to make you comfortable!
I had my baggage delayed for one day after flying with a connection stop and they delivered the baggage to my hotel afterwards.
I had to buy emergency clothes etc. and they fully reimbursed me WITHIN ONE DAY of me sending in the receipts!!!!!!
Greatest customer service!
Thank you Lufthansa for being great!

After having changed my tickets 2 times prior my holidays (which was managed somehow quite well), I am now fighting with Lufthansa to get my luggages .
I came back from a flight with Lufthansa on the 9th of August.
Right after arriving, I was informed that my 2 luggages were delayed due to a very short lapse of time we spent in Frankfurt.
I followed the instructions on the Lufthansa website (pretty easy and well done) and created a file for our 2 missing luggages.
Few hours later, I was informed that my luggages had been given to a transport company and that I shall be delivered soon.
However, since then, I have had no news from the transport company (10 days later !!!!). I dropped several emails through the Lufthansa website, as advised by the lost luggages call center and each of my requests have been denied & closed as " we have given your luggages to the company, it's none of our responsibility anymore".
We are now over 11 days and still no updates from the transport company that has never tried contacting me.

Since then, I am calling on the daily basis the "Lufthansa luggages call center".
They don’t want to share any info on the transporter ( seems they don’t even know) and when I ask where I are my luggages in Paris so I go on my own to collect them, no info.
They closed my case, don’t answer the phone… very very disappointed by the way they handle customers and solve (or I should better say, not solve) issues for which they are responsible .

Flying with Lufthansa when everything is ok is fine but as soon as there will ve an issue, you will be left all alone. Good luck

Please dont flight with this company. They are thieves! They cancelled automatically my tickets and kept my money, then they lied to me telling me that I told them to, which I did not. As I can see the are used to steal money from people. I think we should make a collective sue to them, we are a lot of scammed customers. If someone wants to start a collective sue please contact me, lets takes this seriously! Lets stop this stealing company!

The name Lufthansa is nothing like it used to be.
A basic necessity such as water becomes a valuable diamond that needs to be begged for. Awful customer service, not worth your money!!! Stay away!!!

After boarding a stuffy plane and just seating there for quit some time they finally announced there would be at least a hour delay. This was because no one came to work. They had no staff. So, we were expected to seat there and wait for people to come to work! Some passengers (1st class passengers) got off the plane and left. I tried calling the airline to reschedule my flight, to no avail. I was subsequently too late for my appointment. I had to pay for another return flight.

Horrendous company who do not care at all about their customers. We flew BHX to ATH with a connection in FRA. Every single leg had a delay. We missed the first connection (50 mins) staff rebooking told us it was impossible to get through FRA in less than an hour. So they sell connections they cannot fulfill. We asked what our entitlement was for delay and we’re given a leaflet. No help or advice for a 7hr wait.
Return leg was worse. They delayed first flight then cancelled our second leg. The most vile customer rep at FRA airport goaded me saying if ‘I didn’t like it I should fly BA’ at least we got a hotel room overnight…many didn’t. Our rescheduled flight left the next evening and was 2hrs 52mins late… just shy of compensation.
I have emailed about attitude of customer service & had a generic apology. They have told us we are not entitled to compensation for the missed connection. I have yet to have a response to our claim for the cancelled flight. I expect to have to email multiple times and wait a significant time until we get anywhere near a refund given everyone else’s experience with this appalling company. I will NEVER fly with Lufthansa again.

Lufthansa has constant problems with their flights. I have done two trips last two weeks and either flights were cancelled or delayed. I had big problems and I have had no compensation. Customs relations say they cannot “validate” my account number, never had that problem before. It is evident that the company is understaffed and those working are not motivated to help customers.

They r cheat they redirect my flight without informing me and another flight operated charge 114 pound me for one way and another way as well.customer service is rubbish they lie that they raised complaint but they haven't and they cut phone.

They always have delays. Always. It’s really insane they have some serious issues.

Plane was late and for more than 1 year I am asking for the document they are supposed to give and for the 600€.
This Airlines is a joke and customer.relations is so bad.

1.They discriminated me base on my medical condition.
2. I was threatened by other passenger on plane, they had to remove him, but I received a letter from the captain.
3.Their customer service took 9 months to get back to me, I had to write to CEO
4. Customer service completely ignores and omits logical questions
5. Lufthansa passport check in Germany made laugh of me in front of other customers, defamed me too, called me names.
6. They woke me up twice during the flight just to give me a letter from the captain, which then they said has no importance, and when I asked them why they gave it in the first place they ignored me.
7. I had to report them to the police because they failed to report threats to kill made by other passenger on plane!

I could go for long time here, for sure I will never use them again and I will never recommend them.
PS I had to select different date than actual incident date because it wouldn't let me go as far back. I was waiting for lufthansa customer service to help me but you probably already know what happened...

I only give 1 star since I couldn’t choose any lower!

I flew (as part of a large group of approx. 25-30 people.) with Lufthansa from Billund to Barcelona via Frankfurt. Apparently Frankfurt is NOT able to manage to get the luggage to Barcelona…the captain said on the plane… “don’t worry…we got your luggage on board”
But that was a lie…why doesn't anyone recognize that luggage from that many people are missing…I wonder.
After waiting more than 2 hours in Barcelona airport, they promised it would arrive later that night…but they wouldn't deliver it to our hotel before the next day at 1 o’clock pm - all had arrangements we had to be at…but no fresh clothes, no personal items, no nothing. And we are not even surprised that not everyone got their luggage, the next day…some didn’t at all!

To day June 6th…my partner is flying from Billund to Cluj (Romania) via Frankfurt…cos it's the only way possible…and even though he has a long transfer wait…they once again doesn´t notice, that they are missing to transfer the luggage and now he's standing i Cluj without luggage AND without the possibility to talk to anyone about the missing luggage at the airport.
He had, because of my experience the other day with lost luggage, checked the app, which notified him that his luggage was on board. So you cannot trust the app either.
Now he's left in Cluj, where he is booked to speak at a conference and is left with nothing…no toiletries, no clothes…not at all professional…not at all ok, that this keeps happening for Lufthansa.
We met other people, who had all their belongings as a carry on, because they had tried the exact same before with the missing luggage.

All I can say is…DON'T FLY LUFTHANSA AND DON’T GO VIA FRANKFURT AIRPORT!

Lufthansa is a third grade service, every time it's late, pathetic service, unfortunately it's a preferred airline from the company I work for, that's the only reason I am stuck with this 4 flights in last 3 months every flight is delayed by hours

I was flying from Frankfurt to Lyon in France with the flight LH1082. The weather was somewhat bad and there was a lot of turbulence during the flight. I normally handle such conditions rather well. However, this time I was feeling very sick and unfortunately was going to vomit during the flight. There was no vomit bag neither at my seat not at any other besides me. At that point I pushed the button to call for flight attendants assistance. I saw that other people in the flight had also called them through pushing the button. Nobody came. Not to me, nor to anyone else. It seemed that the passengers were left all alone on board. So finally, I vomited in the bag some people around me had given to me (apparently elsewhere in the cabin they were available). I kept calling the assistants. Nobody still came. I was in a very bad health condition due to my body's reaction to turbulence. So in fear of tripping or repeated vomiting I didn't risk to go to the flight attendants myself. In some time however the vomit bag I was still holding started to drip... Nobody still had come so I ended up having my vomit all over my seat and underneath. I was feeling terrible physically and mentally, because I was very embarrassed. A very nice lady I didn't know was extremely kind and went (herself feeling a bit sick) herself to the flight attendants and told them what had happened to me. All they did was give her two extra vomit bags and some paper towels to clean up the mess. I found that the major point of ignorance. Not only they wouldn't react to the button call, they wouldn't react to a personal call either. During the off-boarding when I was all pale and asked them for some help so I could get to hotel more safely, the flight attendants still acted as if nothing had happened.