Love the apple ice. Quality product that I'll now be supporting since they support Telluride Bush.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
-Seamless transition from dip with 12mg -Consistent nicotine release over time -My office smells better -No teeth staining -Great flavor-a little sweet -Less conspicuous -fewer tobacco relat... See more
Company replied
The gum is OK but ordering and establishing an account can't be done unless you are an addict. They will only allow "subscribers" that auto deliver monthly to set up accounts so you can't see what you... See more
The way your company does business is sneaky and your product is overpriced dog poo. After trying your product, it all went in the trash. Zyn is way better. Unless you like eating chemicals that caus... See more
Company replied
Company details
Information provided by various external sources
Say goodbye to smoking and hello to Lucy, the cleaner form of nicotine. Choose your flavor and get Lucy delivered to your door monthly to upgrade your nicotine.
Contact info
Minneapolis, United States
- lucy.co
3.1
Average
203 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Top Notch
The many flavors of “chew and park” is great! The gum does not break into pieces and lose its integrity. I love the lozenges! I wish there were more flavor options for the lozenges!
8 July 2022
Is a good product just ordered way to…
Is a good product just ordered way to much to start with
2 July 2022
Reply from Lucy
Hey David, thank you so much for your review. In the future, we can update your subscription to any frequency you'd like. It doesn't have to be every 30 days. Feel free to reach out at help@lucy.co if you ever need any assistance.
Fast and reliable
Always a fast, reliable delivery. When an order was short once, it was corrected quickly.
1 July 2022
Positive Experience ~ Faith Restored in Lucy!
Edit: the Lucy team reached out to me to make this right. I am very happy about their quick response and understanding customer service team. They are going to ship me a replacement and a return label for the product I need to send back. I'd like to reaffirm that I do like this this product and would recommend it to others.
I have a monthly subscription and have been receiving these products for several months now. No issues until now. The package I received is stale. I requested a refund and/or a replacement at no charge. I was only offered a mailing label to return the items, which was not what I requested. I do like the product and want to continue using it. I didn't plan to have to find a printer, print out the label, send it back, wait for a refund, and then order a replacement.
1 July 2022
Reply from Lucy
Hi Keri, thank you for your review. I am sorry to hear you had a negative experience! Please check your email, we will be shipping a return label with a replacement but need a little bit of information from you.
I feel this is finally going to work
I feel this is finally going to work! I’m very hopeful and filled w optimism that Lucy will help me become smoke free.
Tastes great and pretty affordable as well. Thank you for your help!
8 June 2022
Reply from Lucy
We're hopeful for you too! Please don't hesitate to reach out at help@lucy.co if you ever need assistance.
Customer service is amazing
Customer service is amazing! On the rare occasion I’ve had an issue, their response time is always fast and issues are resolved immediately. Always friendly, always helpful.
8 June 2022
Reply from Lucy
Thank you so much for your review!
I can’t really rate my experience as I…
I can’t really rate my experience as I have not received anything yet . I’m hoping soon .
3 June 2022
Reply from Lucy
Hey Janet! We reprinted and reshipped your order since USPS never scanned it into their system after it left our warehouse. You should see movement on your order shortly! Please reach out at help@lucy.co with any questions or concerns you may have and we will be glad to assist you.
Great product
Love this product. Subscription service is easy and convenient, and Lucy makes high quality products. Fully satisfied
Fully satisfied
1 June 2022
Reply from Lucy
We're so glad to hear that you're enjoying our Slim pouches!
7 days and still hasn’t shipped
Ordered may 24th. As of may 31st order has not shipped. No explanation. Just an email saying it “left” the warehouse but there is a problem with the shipper. Not happy!
31 May 2022
Reply from Lucy
Hi Benjamin, thank you for leaving a review. Sincerest apologies for the delay here! Upon returning from the Memorial day weekend, we see that USPS lost a batch of orders. Your order was included in that batch. The label has been reprinted and our fulfillment center is reshipping your order today. Please reach out at help@lucy.co if you have any other questions or concerns about your order!
I can’t really review this product…
I can’t really review this product because I placed an order on may 24th and still have received no updated shipping info ot received my package on June 01
31 May 2022
Reply from Lucy
Hi Noah, USPS lost a batch of orders. your shipping label has been reprinted and will reship today. Sorry for the delay! Please reach out at help@lucy.co if you have any questions or need any further assistance!
Reply from Lucy
Thank you for your review!
Lucy has been great
Lucy has been great. It help me quit cigarettes and vaping while still allowing me to enjoy nicotine.
2 May 2022
Reply from Lucy
Congratulations, Jonathan!!
Reply from Lucy
Hi Gregory, so sorry to hear that you received an incorrect order. Please contact our support team at help@lucy.co and someone can assist you with a replacement!
Quick and free shipping
4 April 2022
I ❤ Lucy
I started smoking on my 18th birthday. Lucy is THE only practice that has kept me from smoking cigarettes, since day one! The flavor is sincerely delicious; honestly good (forget about the nicotine). Any time I am around smokers I just pop a piece of gum. I've never even thought about going back!
This is guilt-free nicotine. No smell, no secondhand smoke, no leaving the party to go outside for five minutes, no cravings during a sporting event or show...
It is still an appetite suppressant, still gives you that inate sense of energy, and still actually tastes great! Pomegranate is my favorite.
I Love Lucy ❤️
30 March 2022
Reply from Lucy
Hey Jacob, thank you so much for your review!
I wish shipping was more clear and…
I wish shipping was more clear and easy. It seems to usually get caught up at some point of USPS receiving the package in the beginning of shipment and this causes atleast a day or 2 delay.
14 March 2022
Reply from Lucy
So sorry to hear your shipment didn't arrive as quickly as expected! Most orders arrive within 5-7 business days. Please contact us at help@lucy.co if you need any assistance.
Always quick delivery.
8 March 2022
Really like Lucy gum
Really like Lucy gum! Citrus berry flavor is great! Delivery was super fast too.
1 March 2022
Within 2 business days of ordering my…
Within 2 business days of ordering my package was at my door. Super fast and efficient and great products. Happy customer
1 February 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.