Love the apple ice. Quality product that I'll now be supporting since they support Telluride Bush.
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See what reviewers are saying
-Seamless transition from dip with 12mg -Consistent nicotine release over time -My office smells better -No teeth staining -Great flavor-a little sweet -Less conspicuous -fewer tobacco relat... See more
Company replied
The gum is OK but ordering and establishing an account can't be done unless you are an addict. They will only allow "subscribers" that auto deliver monthly to set up accounts so you can't see what you... See more
The way your company does business is sneaky and your product is overpriced dog poo. After trying your product, it all went in the trash. Zyn is way better. Unless you like eating chemicals that caus... See more
Company replied
Company details
Information provided by various external sources
Say goodbye to smoking and hello to Lucy, the cleaner form of nicotine. Choose your flavor and get Lucy delivered to your door monthly to upgrade your nicotine.
Contact info
Minneapolis, United States
- lucy.co
3.1
Average
203 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Product quality is rapidly declining
Product quality is rapidly declining. Switched from Swedish made nicotine pouches with great flavor to chinese made pouches that taste awful. Desperately searching for a new nicotine provider after years of satisfaction with Lucy. Very sad.
27 December 2022
Shipping is delayed
Shipping is delayed. Was supposed to have delivered 5 days ago. Still waiting.
2 January 2023
Reply from Lucy
Hi Christian, I am so sorry for the delayed shipment. The holidays have slowed things down. According to your tracking information, your order is expected to arrive today. We've reached out to you via email so that we can further assist you with your delayed shipment.
I LOVE LUCY PRODUCTS!
I love this product because it provides me the nicotine I need without the worst aspects of most other methods. I love the taste and love that I don't have to stink in order to be satisfied.
2 January 2023
Reply from Lucy
Hey Derek, thank you so much for your review. We're so glad to hear that you love our product. Please reach out to support@lucy.co if you ever need any assistance!
Subscription
On a subscription, orders delayed now five times in a row. Defeats the purpose of a subscription
31 December 2022
Reply from Lucy
Hi Brian, I am very sorry that your recent orders have been delayed. Most orders do arrive within 5-7 business days, but the holidays can sometimes take longer. We just switched to a better shipper because we want to improve the shipping timeframes for our customers. Again, our sincerest apologies! Please reach out to support@lucy.co if you need assistance. The recent order you placed on 12/24 is expected to arrive today.
Tasty product
Tasty product. I am always notified ahead of time that my subscription is about to be sent, in case I want to change the flavor. It’s gets delivered in a timely manner. The inventory on different flavors has been a little low the last couple times I ordered, but, luckily, you had what I wanted this time!
28 October 2022
Reply from Lucy
So glad that you're enjoying Lucy! You can reach out at support@lucy.co if you ever need assistance.
Good service
Always in communication when I have a question, quick shipment and product is good.
10 October 2022
Reply from Lucy
Thank you, Cody!
I love lucy!
I love lucy!! Fast shipping and great customer service. Just need espresso in 2mg!!!!
30 September 2022
Reply from Lucy
Thank you, Lexi!
Love this product
Love this product! The flavor kapsel gives me the burst I need to stay vape and smoke free! Wish they had a flavor that compliments coffee though.
1 September 2022
Reply from Lucy
Hey Mary! We have a limited Espresso flavor. Check it out! https://lucy.co/products/breakers-le
Reply from Lucy
Thanks, Connor!
It's tasty and it came fast BUT
It's tasty and it came fast. However what's the point of removing aspartame if you're just gonna add sucralose and acesulfame k to it anyway. I was under the impression this was sweetener free. Because of the sorbitol. Sickened am I to discover a week into using it that I'm being poisoned.
Also not cool to list the UK customs value at $15 when you're charging me $40. Another dishonest NY company. Surprise surprise. Will be canceling my subscription and throwing the rest in the bin.
25 August 2022
Unprompted review
Absolutely love the gum
Absolutely love the gum. The strength and flavor is perfect. Would like to see some of other gum options restocked so I could give’em a try!
10 August 2022
Reply from Lucy
Hey Alan, thank you so much for your review! We're working on getting everything back in stock. Please don't hesitate to reach out at support@lucy.co if you need any assistance!
New mango flavor is terrible!!!!
5 August 2022
Reply from Lucy
Hi Kevin, we just sent you an email so that we can assist you with the recent order you received!
Reply from Lucy
Thank you so much for the review!
Loved the old flavors
Loved the old flavors, new ones lost flavor in only a few minutes and were a lot tougher, less satisfying gum than the previous flavors.
11 July 2022
Reply from Lucy
So sorry to hear that your most recent order didn't meet our standards! Please reach out at help@lucy.co for assistance with a replacement.
Didn’t receive package at address
Didn’t receive package at address, 17 W Conron Ave Danville, IL
10 July 2022
Reply from Lucy
Thank you for your review. We did receive your email about updating your address on your pending shipment and we responded this morning. Sorry for the delay, our offices and fulfillment center are closed on the weekends. Please respond to our email for further assistance!
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