Lucky Twice Reviews 

Rubbish, don’t bother. Doesn’t play bonuses or wins.

I like to think I always provide fair and objective comment when commenting on forums such as this. On line casinos do come in for a lot of stick, sometimes unfairly so. However, Lucky Twice deserve all the rebuke and criticism they get. There are serious issues of credibility with this company. I have recently closed my account or rather requested for closure on account of a game. I was playing that crashed and then did not restore to wear it left off. Worth mentioning that the game I was playing crashed on a winning spin that was then lost. What is most concerning is that there was no record of this activity. I have made repeated requests for my account to be closed only to be provided with ridiculous excuses. Having read some of the other reviews I now see that this is a common problem. I would implore anyone considering signing up with this company to give it a complete swerve. You will get more enjoyment from stapling your head to a lamp post. Their ethics are seriously dubious. Clearly, this company is not regulated in the UK because if it was their license would be revoked in a heartbeat. There is an irony in terms of the militancy of their verification process and yet they don’t adhere to request by customers for closure of account. This is scandalous.

And in the time it took to write their pathetic excuse ridden prose, they could have closed my account!

Dear Rajeev,

Our primary objective is to ensure that we respond to all inquiries and requests as promptly as possible. We understand the importance of timely communication and are committed to providing you with the best service.

However, we would like to bring to your attention that the specific timelines for addressing different types of requests may vary based on their complexity and nature.

We appreciate your patience and understanding as we diligently work to process your closure request. Thank you for your cooperation during this time.

Should you have any questions or doubts, please do not hesitate to contact us via email or via live-chat.

Best regards,
LuckyTwice Casino Support

Ticket ID: 5ZHV5W
PREVIOUS MESSAGES:

Scammer's casino, they just steal your money.

Has anyone actually been paid there winnings

Awful customer service. Requested two weeks ago for account to be closed as on gamstop and didnt want to lose anymore money. Still not answered me and my account it still open which has led to me relapsing. I have told them again to close this and the reponse was i have to wait in a queue. Still no email back from them!!

0 stars!
This site is the biggest scam and should be closed down. DO NOT DEPOSIT! They allow you to deposit money but if you try to make a withdrawal they won’t allow it, they use every excuse they can not to accept verification.
AVOID!

Avoid
They don’t pay out verification is impossible I’ve had over 10 withdrawals all been put back into the casino account
Done loads of deposits I never ask them to verify but I did notice there always going to different places
Be aware don’t use this site it’s scammed

It’s completely scammer don’t play here no eny chance withdraw money I’m go to police report this scammer and bank reverse all my deposit

I requested to close my account numerous times, they totally ignore this request.

I have tryed to withdraw my winnings every day from 8th july, theyv cancelled it everytime, its the repeated documents they ask for over and over for vertification, even though i gave them the asked for documents, its one excuse to another, am sending them every document to verify my bank, the same bank account theyv took my deposits from, its been from not having my name on bank card, which is clearly visible above my signature strip, from uploading statements, to then wanting proof of 1st deposit then wanting statement with 3rd deposit, its a con, there just a joke, am glad iv only deposited under £100, i won 1800, my balance has went down & down, theyv cancelled every withdrawel request, in one week theyv cancelled it over 20 times, its causing so much anxiety, i would stay clear, RIP OF SITE THAT WONT PAY OUT,

Scammers and spammers
They keep spamming me with sms messages offering “free money” etc etc -
Stick to casinos with good ratings here on trustpilot that don’t resort to illegal spam to get customers.

The worst casino i played. Games are lagging, service is trash, and trying to close the account everytime they say they are reviewing it. Never play on this casino. Same for the other casino luckymax same scam.

For several times i chat, i email. Also several email adresses used. I want to close my account permently, but they dont honor this., they just dont fix it.
There are no tools on the site ro do it on my own and live chat cant do it they say.
Close my account permently today!

verified within a few hours, withdrawal paid within 24 hours great work guys, def play on here again.

Do not open account here! They're scammers and don't close your account when you ask! Avoid! Honestly, avoid! Also you won't win a penny

i made a account, everything allright, i deposit twice tottaly 100 euro, but verytime i want to login, my email is not goog, believe me, i have one email and that is the goog one. Now i cannot play with my money that i deposit. Please help me , what is going wrong. Nog steeds geen enkele reactie. Deze zijn no erger dan instant casino, daar moet je echt mee uitkijken, inmiddels kansoel ingeschakeld. Hopelijk kunnen ze wat doen aan deze oplichterij.

No closure of account.

I have been sending multiple emails for 3 months now to this casino to close my account.

They havent been doing it even after talking and asking multiple times.

They say that there team is reviuwing the request.

Bro 3 months to revieuw a account closure is bullshit.

They just dont want to close it so you keep returning somthims.

Please do not make a acoount here you will be stuck forever

Refuse to closing account.
I wait allready 5 months... but they will refuse anything so they keep u and you can deposit much as you want....

420€ and I got 1 bonus 10 free spins that generated 6€ and 95 cents...if you want to win 55 cents every 10 spins this casino is for you....I might as well flushed my money down the toilet...