Great customer service If you dont use the bonuses then withdrawal is easy as there are no wagering requirements. Yes you have to verify ID but thats just policy on every gambling site. My winnings... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Honest opinion, wouldn’t recommend this casino. I spend hundreds / thousands no cash back or bonus in return. Live chat is impossible asking to contact via email. I’ve emailed several times to close m... See more
Company replied
After reading the reviews (after I had already played on the site) I was a little worried as I was experiencing problems being able to withdraw my winnings. I did not take the bonuses, as from previ... See more
One week after requesting withdrawal. Waiting hours to get a reply via chat. Then when they do they ignore my questions, not an apology. Not one reply via email. Cashout cancelled every time despite b... See more
Company replied
Company details
Written by the company
Welcome to Lucky Twice Casino, where everything comes in pairs—double the fun, double the rewards, and double the chances to win big! Unlike ordinary online casinos, we take excitement to the next level, ensuring that every spin, every game, and every bet delivers an electrifying experience—times two. At Lucky Twice Casino, we believe in maximizing your thrills with fast-paced action, generous promotions, and lightning-speed payouts. Why wait when you can win faster than ever? Whether you’re a seasoned high roller or a casual player looking for big wins, our casino is designed to keep you engaged and rewarded at every turn. From high-stakes table games to exhilarating slot machines, our platform is built for excitement—multiplied! But we’re not just about games—we’re about giving you more. Lucky Twice Casino delivers double the promotions, double the bonuses, and double the surprises. With every deposit, every spin, and every jackpot, you’ll experience the thrill of winning like never before. So, why settle for less when you can have twice the action? Join Lucky Twice Casino today and step into a world where your chances, rewards, and excitement are always multiplied. Get ready to play, win, and celebrate—because here, everything is twice as fun!
Contact info
Avenida Central, Calle 5, 10101, San José, Costa Rica
- +506 2256-7890
- support@luckytwice.com
- luckytwice.com
You should know
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Join Lucky Twice and you will be unlucky every time
Since I joined this online company I have had nothing but problems. They offer bonuses to entice you to play . When it comes to withdrawal,they come up with all sorts of excuses not to payout. I have had no less than 9 withdrawal requests rejected. They even sent you messages warning you that you shouldn't withdraw winnings as you have a bonus. When you read through their website it tis clear when the winnings become withdrawable. In the last few days deposited £30 with a bonus. I was lucky to win at least £150 after a couple of spins When I tried to take the money out my account showed that I was playing the bonus. I decided to gamble away to a point when I could reclaim the money. At one stage I had £1060 in my account. I didn't know how to get this money and decided to gamble away so that the bonus restrictions will be lifted. I managed to get it to £515 or so . At this time the Lucky Twice system allow for a withdrawal. A day or two later I got an email where one of the representative of Lucky Twice wrote this message to me."
Dear Akhtar,
We'd like to inform you that while checking your withdrawal request, we found out that you have exceeded the maximum bet limit while playing with an active bonus. Regretfully, this is a violation of our Bonus Terms and Conditions specified on our website. Due to this violation, we had to confiscate your winnings gained from the bonus and leave the deposit amount on your balance. We appreciate your understanding, and even with all the desire to meet halfway, we are obliged to be fair and follow the established rules.
Should you have any questions or doubts, please do not hesitate to contact us via email or live-chat.
Best regards,
LuckyTwice Support Team"
I am not sure how to get the money from these people. I think they place all sorts of restrictions so that you cannot cash your winnings. I would advise you keep clear from them if you want to enjoy gambling online. I am still waiting for my last winnings to be paid out before I close my account.
Proof of above rejected withdrawal available to Lucky Twice if they wish to contact me

Reply from Lucky Twice
Everything is so easy quick withdrawals…
Everything is so easy quick withdrawals to
Awful Awful company
Awful Awful company. Avoid at all costs! They will not let you close your account! Even after asking 20 times via Chat and Emails. All good reviews are fake. Please stay clear!

Reply from Lucky Twice
Great experience
Have had great fun playing casino with good pay outs
DO NOT USE THIS SITE
This site is nothing but a scamming site please do not use... slow at showing deposits if they show them at all won't let you withdraw any kind of winnings when you complain on chat they're very sarcastic and totally unprofessional... horrendous site do not use LUCKY TWICE People its a scam

Reply from Lucky Twice
Do not play on this site
Do not play on this site. They take your deposits but then use every excuse not to pay withdrawals. They don’t close your account when you request it. Terrible customer service, stay away from this site.

Reply from Lucky Twice
Scammers if your from the uk do not…
Scammers if your from the uk do not deposit a penny in this site. I deposited and won £5000 would not pay out.

Reply from Lucky Twice
New customer not great experience so far
I have only used this site once I deposited £20 for 50 free spins , I did all the wagering.
I had £60 to withdraw( not a lot but still MY winnings ) . I’ve tried to withdraw several times and the bank transfer is down so they keep telling me . This does seem like a scam site as I can still deposit via bank transfer but can’t withdraw.

Reply from Lucky Twice
Do Not Use This Website!!
Do Not Use This Website!!! Trust me its a scam. They won't close your account after asking dozens of times. They don't pay out and I am 100% sure its a scam. AVOID

Reply from Lucky Twice
Validation and withdrawal issues.
After reading the reviews (after I had already played on the site) I was a little worried as I was experiencing problems being able to withdraw my winnings.
I did not take the bonuses, as from previous experience in other sites, it’s not always the best idea. Three times I had my winnings put back into the account, when trying to withdraw. Eventually I managed to get the correct screenshots etc of evidence they needed to validate my account. I then had problems as they didn’t appear to let you withdraw to the card you used. I did have to find out from my bank statement which Swift number etc I had to use. I was getting a little frustrated with it all and was beginning to believe it was a scam as some people were implying! I did preserve however and did get the winnings into my bank account. It does take a little longer than other sites but does eventually get there. I have and withdrawal going through at the moment. It was pending for just over 24 hours but is now showing that it is in progress. If it is like my last withdrawal I am hoping it changes from in progress to processed and be in my bank tomorrow or Mondays thought this might be useful for those thinking of giving it a go!
I asked the customer service team to…
I asked the customer service team to close my account because gambling was affecting my mental health and my finances but the still haven't close it I ended up depositing more money and lost it all again I feel suicidal amd thinking of self harming the making my gambling habit worse and I I want my refund from the last deposit because I requested more than x5 for them to close my account but it still active

Reply from Lucky Twice
Struggling to close account ridiculous
Struggling to close account ridiculous
Big SCAM
Scam! Worst online casino ever.
Stay away from this site. I received a £50 bonus and made a £50 deposit, then managed to win £1,280. However, when I tried to withdraw my winnings, they refused to process it. When I complained, they told me I wasn’t allowed to place bets over £5 in total — what a joke! This casino is a complete scam. Avoid it at all costs.
Thieves stay well away from this site…
Thieves stay well away from this site asked for my account to be closed 4 weeks ago but they keep putting bonuses in the account to tempt you you have no way of winning on this site , stay well clear
Believe me I am regular player don't use this platform big scam Kash cash out no chance to get money back believe me don't play with lucky twice I playing 16 years I never see shed like this
I am regular player believe me don't play with lucky twice you can't take cashback I never see something like this believe me the wars platform in Europe don't play Don't lost your money you never win with lucky twice
Absolutely horrendous
Absolutely Horrendous. Do not gamble with these SCAMMERS. How are they even allowed to stay open is beyond me. They make you take bonuses do not offer them make you. Never let you withdrawal as make excuses about being tied to bonuses. STAY WELL CLEAR. Honest the worst place I have ever used it is impossible to win.
They do ask for alot of ID but i won…
They do ask for alot of ID but i won and money was in bank today so it is legit . They just want alot of ID but its defo genuine . Just verify your account before you play
don't do it it's a scam they don't pay…
don't do it it's a scam they don't pay out
and the games are shit
Scammers
They give you bonuses to hide behind so you can't withdraw winnings. They bounce back withdrawals to make you keep gambling. They don't let you close your account on their app, no interest in customer's mental well-being. I won more than £2,000 off a £250 deposit. I was nowhere near being able to withdraw due to their ridiculous rules on bonuses. They charge for all withdrawals, worst company ever!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.