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Lucky Seven Private Hire Reviews 

214
•
TrustScore 4.5 out of 5

4.5

Taxi Service
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Review summary

Created with AI, based on recent reviews

Evaluating 156 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its speed, reliability, and efficiency, often noting minimal waiting times and quick pickups. Many people highlight the friendly, helpful, and polite nature of the drivers and staff, making journeys pleasant and safe. Reviewers also appreciate the affordable pricing, with many finding the costs low and fair compared to competitors, alongside the convenient loyalty points system and easy-to-use app with real-time tracking. However, some customers also noted issues with service reliability, specifically experiencing taxis arriving late or not showing up at all, leading to missed appointments or feeling unsafe during waits.

What people talk about most

Service

Reviewers mention positive feedback about service, often highlighting reliability, punctuality, and friendly... See more

Staff

People report positive experiences with staff, consistently praising drivers for being friendly, polite, and... See more

Price

Customers consistently report positive experiences with pricing, often describing it as fair, reasonable, and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the app's ease of use and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting punctuality and quick arrival... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've found the Luck Seven app wonderful. So helpful, even booking taxis ahead to stop at various venues before it's final destination. My hubby is finding easy on his phone too. The points I accumulat... See more

Rated 5 out of 5 stars

Just like to give our local Taxi Company Lucky Seven Private Hire a Big Shout Out ! Easy Booking by a Fantastic User Friendly App or Phone, always plenty of Drivers working so very fast pickup t... See more

Rated 5 out of 5 stars

Most of the drivers are polite some are miserable some are on their talking to someone during all the trip which can be received has rude some say im just on the phone is that ok but wot wud they do i... See more

Rated 5 out of 5 stars

The drivers are all friendly and reliable. There are loads of cars in the Lucky Seven fleet which means customers don't wait too long for a cab. The prices are very low cost aswell, making the journey... See more

Company details

  1. Taxi Service
  2. Minibus Taxi Service
  3. Transportation Service

Written by the company

Lucky Seven Taxis is one of the the largest Taxi operators not just in Stoke On Trent but the whole of Staffordshire. Established over 50 years ago, our family run business is one of the longest serving taxi companies in the area and we have achieved this longevity by priding ourselves on offering a professional, reliable, quality service. Download our mobile app and get 20% off your first ride when paying by card. Plus, earn loyalty points every time you ride https://onelink.to/kwd9vm

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

214 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.5

All reviews

(214)

156 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great Service

Always quicker than other taxi’s and tends to be pretty respectful drivers, always help me when it’s just me and my toddler.

29 September 2025
Unprompted review
Rated 5 out of 5 stars

Easy, convenient & friendly helpful service

I've found the Luck Seven app wonderful. So helpful, even booking taxis ahead to stop at various venues before it's final destination. My hubby is finding easy on his phone too. The points I accumulate with the miles adds up to money off various journeys. Both of the drivers have been really helpful with my elderly mother today, she's chatty like me. I recommend this app and convenience to use.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing taxi App

The taxis always come quickly and all the drivers are friendly and don’t make me feel unsafe, the app is really easy to use to book and the times they give are usually accurate, the book in advance feature is amazing and i use it often to ensure i will get places on time.

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Always use lucky seven taxis

Always use lucky 7 and always pleased with my journey. Will continue to use always x

8 October 2025
Unprompted review
Lucky Seven Private Hire logo

Reply from Lucky Seven Private Hire

Hi,
Thank you for your positive feedback we would however need a booking reference so we can contact you

Rated 5 out of 5 stars

Great experience

Gentle man was really polite and chatty very respectful and helped with my shopping. Great experience. Thank you

22 September 2025
Unprompted review
Rated 4 out of 5 stars

The company is reliable and efficient…

The company is reliable and efficient and to honest the prices are not bad just one thing the drivers take only cash, which sometimes can be worrying as many people don't have cash in hand..

19 September 2025
Unprompted review
Lucky Seven Private Hire logo

Reply from Lucky Seven Private Hire

Thank you so much for your kind review! We're glad to hear you find our service reliable and our prices fair. We appreciate your feedback about card payments.

We want to let you know that we do accept card payments, so you don't have to worry about carrying cash. You can pay with a card directly through our app or we can send you a secure payment link.

We hope to see you again soon!

Rated 5 out of 5 stars

Reliable taxi service

Majority of the time the taxis are on time and reliable.

18 September 2025
Unprompted review
Lucky Seven Private Hire logo

Reply from Lucky Seven Private Hire

Thank you so much for your kind review! We're glad to hear you find our service reliable and our prices fair. We appreciate your feedback.

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