Lucky Seven Private Hire Reviews 175

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its reliability, speed, and affordability. Many highlight the helpfulness and politeness of the staff, and the efficiency of the app for booking and tracking. People appreciate the quick arrival times and the overall positive experience with drivers. However, some customers also noted issues with drivers, including rudeness, unprofessional conduct, and refusal to complete journeys as requested. There were also occasional complaints about significant delays, app freezing, and concerns regarding items left behind in vehicles.

What people talk about most

Service

Clients share positive opinions on service, frequently praising the politeness and helpfulness of drivers,... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the drivers for being friendly,... See more

Price

Reviewers mention positive feedback about price. Customers consistently praise the affordability, noting that... See more

Application

People report positive experiences with the app. Customers find the app very easy to use for booking taxis,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the punctuality of drivers, who... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The company is reliable and efficient and to honest the prices are not bad just one thing the drivers take only cash, which sometimes can be worrying as many people don't have cash in hand..

Company replied

Rated 4 out of 5 stars

When running late taxi driver took the short ways around which allowed me and others to make it to our football match on time.

Rated 5 out of 5 stars

I've found the Luck Seven app wonderful. So helpful, even booking taxis ahead to stop at various venues before it's final destination. My hubby is finding easy on his phone too. The points I accumulat... See more


Company details

  1. Taxi Service
  2. Minibus Taxi Service
  3. Transportation Service

Written by the company

Lucky Seven Taxis is one of the the largest Taxi operators not just in Stoke On Trent but the whole of Staffordshire. Established over 50 years ago, our family run business is one of the longest serving taxi companies in the area and we have achieved this longevity by priding ourselves on offering a professional, reliable, quality service. Download our mobile app and get 20% off your first ride when paying by card. Plus, earn loyalty points every time you ride https://onelink.to/kwd9vm


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

175 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Lucky Seven is My #1 Choice

I’ve used Lucky Seven several times now and they are officially my go-to. The drivers are always professional, the cars are clean, and—most importantly—they actually show up on time. It’s hard to find a cab service this reliable these days. Highly recommend if you’re looking for a stress-free ride

3 March 2026
Unprompted review
Rated 1 out of 5 stars

don't make a mistake, don't order a taxi

I waited 50 minutes for a taxi, and I was late for a very important meeting. Think twice before choosing this company. Previously, there were delays and, for example, filling up with the meter running, but today the cup of bitterness was overflowing. Rubbish, and more rubbish.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! I called for a last-minute pickup and they were at my door within 10 minutes. The driver was friendly and knew all the shortcuts to avoid the morning traffic.
Definitely my go-to taxi company from now on.

4 February 2025
Unprompted review
Rated 2 out of 5 stars

Unreliable

Unreliable. I've given 2 stars because my first ever lucky seven taxi driver who was very nice, polite, helpful and on time. I give zero (0) stars for my return taxi of which I was told a 5-10min wait, but did not show after 20 mins late at night in the dark freezing cold weather. I was a solo female not feeling safe and so I started to walk home. 25 mins later the taxi driver called to say he had arrived. I explained, twice over, that I had started to walk due to not feeling safe and gave my location which was not to far away, asking the taxi driver to come pick me up from the nearby gas station. The driver did not want to do this and so I walked home for one hour, arriving home 30 mins past midnight. A highly unsafe, unreliable service of which I do not recommend for the safety and wellbeing of others.

17 January 2026
Unprompted review
Rated 1 out of 5 stars

Negligent

Booked and paid for a taxi online that never came and never got my money back . Rang to complain and just given we dont care excuses . A few days later Pre booked a taxi for 7.05 am , at 10 past they allocate a driver ...that was 10 minutes away . 20 mins Late for work and they just say yeah we were busy , well then say that dont accept the booking and cause us to be late for work costing us money just so you can make pennies . Thieves

14 January 2026
Unprompted review
Rated 1 out of 5 stars

good day I am giving my experience…

good day I am giving my experience which I am giving seven lucky and their employees are disrespectful there was an incident a taxi driver stole a backpack where to this day I have it reported to the police stoke on trent how can an employee and a taxi driver Pakistan employee dared to steal my brother's bag I have it reported to the police seven lucky they are not good company and recommended that customers be careful because they steal things and do not have good security they are reluctant and stubborn taxi drivers Pakistani do not show respect at all they are stubborn thieves I recommend you be sober !!! this case is being handled and is being handled by the police stoke on trent the payment was paid the taxi driver lied and stolen me he stole my brother's backpack where he had a pc wallet things and a phone ZTE farna green new phone!. the police have already started a real prosecution you can be ashamed seven luck I not happy 😡

2 January 2026
Unprompted review

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