Luckinwish Reviews 

2,066
TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Considering 292 reviews, most reviewers were let down by their experience overall. Many customers reported significant issues with their orders, frequently not receiving confirmation, tracking numbers, or the items themselves, even after weeks or months. People also expressed dissatisfaction with the products received, noting that items often did not match the advertised pictures or descriptions, and some were faulty or of poor quality. Reviewers consistently highlighted a lack of communication, with numerous emails going unanswered and no response from the vendor regarding order status or complaints. The delivery service was frequently criticized for being slow, with items arriving much later than expected, or sometimes being marked as delivered to the wrong address. Furthermore, many customers struggled to obtain refunds for undelivered or unsatisfactory products, often resorting to third-party services like PayPal or their banks to retrieve their money. However, some people were satisfied with their purchases, finding certain items to be surprisingly nice, effective, or of good quality for the price.

What people talk about most

Order

Clients share widespread dissatisfaction regarding their orders, with many reporting that items ordered weeks... See more

Product

Consumers find product quality to be poor, with many items not matching descriptions or advertisements.... See more

Response time

Customers consistently note negative experiences with response time, primarily due to a lack of... See more

Delivery service

Customers had negative experiences with delivery service, citing slow and unacceptable delivery times, with... See more

Refund

Reviewers express significant dissatisfaction with the refund process, frequently reporting that the company... See more

Reviews shaping this summary

Rated 1 out of 5 stars

ORDER luckin-4747094 Total Scam, Criminal and fraudulent Be warned Resellers of air fresheners or faux car alarm (flashing light acts a deterrent only. Technology doesn’t exist to do wha... See more

Rated 1 out of 5 stars

Terrible Ordered a web shooter, Weeks later, no dispatch notice or tracking number. Tried emailing numerous times, not even a reply. Luckily paid through PayPal and they eventually retrieved my mon... See more

Rated 1 out of 5 stars

Ordered two maths rollers for the kids, arrived 5 weeks later and the two units were different sizes, one wasn't in the correct packaging, and the promised ink refills were missing. No reply to any co... See more

Company replied

Rated 1 out of 5 stars

Ordered. A pair of ai glasses a hat came bore no physical resemblance to the picture of what I ordered i ordered black frames with photochromic lenses what i got was cheap Perspex clear lenses the ai... See more


Company details


Contact info

1.6

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 8% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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1.6

All reviews

(2,066)

270 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not buy from them POOR SERVICE

Do not buy if you don,t want to wait for Nearly a month Arrived to day10/02/26 in a Post Office 48 Tracked envelope ,what a joke, do not Believe anything to do with the post office luckinwish are selling on Amazon, they would not disclose any information about them , its a SCAM SCAM,SCAM, I was in was the process of getting my money back from my Bank, no delivery information or contact details of any sort to get in touch ,it was Terrible experience , i think it came from USA

17 January 2026
Unprompted review
Rated 1 out of 5 stars

Valentine card is TRASH!

Valentine card is TRASH!
I ordered a pop-up flower valentine card from them having seen their advert on Instagram.
When it arrived (without an envelope to send it in!!) it looked inferior and very different to their video advert.
Totally misleading. AVOID these people at all costs!
It cost me £9.99 plus £4.99 postage! A total rip off!
Next time I buy online I will remember to check Trustpilot BEFORE ordering.

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers. Do not buy. Never received my order and no one answered my customer service emails.

1 February 2026
Unprompted review
Rated 1 out of 5 stars

Terrible Company

Goods.eventually turned up a month after order placed. Then only one of each pair arrived making the product totally useless. No response from vendor despite emailing them on their suggested communication channel on 4 occasions. Deal with this organisation at your peril.

30 January 2026
Unprompted review
Rated 1 out of 5 stars

1424

1424
I received your item dashcam and I charged the item the battery it should last long time as you describe on the video but it lasts only 12 minutes is my item faulty?
And send 3 email with no response avoid avoid avoid big fraud

24 January 2026
Unprompted review
Rated 1 out of 5 stars

You are a total disgrace to be selling…

You are a total disgrace to be selling on any decent selling sites. After purchasing 12 useless antifreeze units and trying to contact you, 4 emails with no responce what so ever, I will say within the bounds of any review sites what I think of you and your products, responses, communications. You are a disgrace to decent sellers and I'm hoping your site get pulled off.

TWR

12 November 2025
Unprompted review
Rated 1 out of 5 stars

Faulty Goods

I have received the goods I had ordered. Both products are faulty. I have written twice to the company asking for the process as to how I return them. I have not received any response I do however keep receiving emails marketing their goods. I hope a representative of the company contacts me about the faulty goods. Thank you

24 January 2026
Unprompted review
Rated 1 out of 5 stars

This company is completely ineffective

This company is completely ineffective, as I placed an order with them and have yet to receive my item. I've sent multiple emails, but I've received no response at all. Please don't waste your time or money on this company.

13 January 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy

As other people wrote , this company is scam . Never received the order and contacted the customer service many times, but didn’t receive an answer . I would give 0 stars if I could

19 January 2026
Unprompted review
Rated 1 out of 5 stars

Would give zero stars if possible

Would give zero stars if possible. Three emails asking for an update. No response. Will be claiming back costs via credit card
At best utterly useless but probably just scammers / fraudsters

3 December 2025
Unprompted review
Rated 1 out of 5 stars

The product is rubbish

The product is rubbish, it doesn't work, their customer service is non existent, they are very good at bombarding you with emails selling their rubbish, but not so good at answering you. Do not buy from this company

17 December 2025
Unprompted review
Rated 1 out of 5 stars

Non delivery

Received email advising my order had been dispatched 07/01/2026. Still not received it. Have sent two emails but no response
Wish I had seen reviews before ordering
Would not have used this company!!!!

15 January 2026
Unprompted review
Rated 1 out of 5 stars

Not sure they exist

Not sure they exist. Stupidly didn’t check before ordering. Product coming from China so no hope of it ever arriving. Don’t waste your money.
UPDATE
Now received my order, although it took ages. Amazed to report that they seem to be working. I do need to microwave them every day but so far so good. It’s clearly the luck of the draw.

5 January 2026
Unprompted review

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