Luca Designs | LucaJackets.com Reviews 787

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and craftsmanship of the products, particularly the jackets, noting their excellent fit, comfort, and attention to detail. Many appreciate the wide variety of unique designs available, often inspired by popular culture, and commend the staff for their helpfulness and friendly demeanor, especially during the selection process. The customer service is frequently highlighted as responsive and supportive, assisting with sizing and order inquiries. However, some customers experienced issues with their orders, such as receiving the wrong size or not getting email confirmations for their purchases or shipping notifications. A few also mentioned concerns about the strong smell of the leather and the appearance of the leather's patina not matching the product images. There was also an instance where a jacket arrived with a noticeable stain.

What people talk about most

Product

People report positive experiences with product. Customers are highly satisfied with the quality and... See more

Quality

Users describe positive interactions with quality. Many customers praise the high quality of the real leather... See more

Staff

Consumers consistently report positive experiences with the staff. Many reviewers praise the team for being... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the excellent and... See more

Order

Clients share ambiguous opinions on order. While some customers were happy with their orders, even stating... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely amazing experience at Fan Expo Dallas 2025! I couldn’t be happier with the service. HUGE shoutout to Makala and Lee! They took great care of me. The jackets at Luca are top notch! High qual... See more

Rated 5 out of 5 stars

We just got 2 jackets at FanX in Salt Lake City, and we had a great experience. We found a Scarlet Witch jacket we have been looking for from various sellers online for years. The owner/designer was a... See more

Rated 5 out of 5 stars

The jacket I purchased simply rocked! I was amazed at the craftsmanship. Even more so, the size I originally purchased was the wrong one. Luca Designs worked with me for minimal fee to get the proper... See more

Rated 5 out of 5 stars

I was so excited to see such a cool, unique booth at Halcon this weekend. I had so much looking at and naming the different Fandoms and characters the jackets belonged to, and the staff were aweso... See more


Company details

  1. Clothing Store

Written by the company

At Luca Designs® we create a wearable second skin to empower the wearer with a sense of belonging, originality, and confidence. Our jackets inspire inclusivity with a unique edgy interpretation of pop culture heroes, villains, nostalgia, and high-end fashion. Luca Designs is a unique designer set out to create a mix between fashion and characters, while keeping the social acceptable factor of all designs. Gaming and fashion enthusiast can wear their favourite characters everywhere. Luca Designs creates what fans truly desire and also offers custom made and custom tailored jackets at a very reasonable price. Luca Designs created an overwatch collection of jackets that are labeled some of the best quality gaming themed jackets ever produced.


Contact info

4.8

Excellent

TrustScore 5 out of 5

787 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Leon and Kaneda

I just got my second jacket from Luca Designs and I absolutely love it! Now I have Kaneda’ jacket and Leon’s jacket to keep me warm in winter!

20 September 2024
Unprompted review
Rated 5 out of 5 stars

I recently got my second jacket…

I recently got my second jacket from Luca Designs as well as a Red Hood compression shirt. My first jacket, the women’s Red Hood is amazing and I absolutely love it. Warm and comfortable. My new one, a signed N7 jacket by Shep herself, Jennifer Halle, stunning! So comfortable and I’m sure will be warm for the coming cold. So many pockets too. Even an inside pocket for both jackets! The compression shirt is unisex so a tad bigger in the waist but still fits nicely. Overall, amazing products and customer service!

10 September 2024
Unprompted review
Rated 5 out of 5 stars

10/10 would buy again

I’ve bought only 2 jackets from them so far: The Red Hood and Guardians of the Galaxy 3 blue jacket. I haven’t used the 2nd one yet, but the first one I’ve had for a year+ and it’s definitely one of my favorite jackets. Got compliments from other people in and outside of a con because of it.

Though their jackets are pricey, you can see why with the quality of their jackets. I love fall and these have been the perfect jackets for me, especially being able to bring out the nerd in me with the designs.

The people who helped me have been really nice and have been really helpful when I got the 2 that I have.

25 August 2024
Unprompted review
Rated 5 out of 5 stars

THANKS SO MUCH!!

Luca and everyone were in Toronto for fan expo 2024. Their coats and apparel are put together amazingly. Their whole group were super nice and great and helped me out a ton with buying my first leather coat. Will definitely be putting everyone in my circle on to these coats.

24 August 2024
Unprompted review
Luca Designs | LucaJackets.com logo

Reply from Luca Designs | LucaJackets.com

Thank you! It was nice meeting you!

Rated 5 out of 5 stars

Got The Miles Motales jacket at…FanExpo Toronto

Got The Miles Motales jacket at FanExpo!
Luca and the team at Luca Designs were awesome. Jackets are dope, soft leather and great fit. Five stars!

24 August 2024
Unprompted review
Luca Designs | LucaJackets.com logo

Reply from Luca Designs | LucaJackets.com

Thanks for coming to our event!

Luca Designs

Rated 5 out of 5 stars

Extremely pleased with my purchase

Extremely pleased with my purchase. I purchased the Cyberpunk Samurai jacket and the staff was extremely friendly and accommodating with me. Thanks again!

24 August 2024
Unprompted review
Luca Designs | LucaJackets.com logo

Reply from Luca Designs | LucaJackets.com

Such a cool jacket, We are glad you are happy!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look