Luca Faloni Reviews 1,101

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 236 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the fine materials, craftsmanship, and timeless Italian style. Many appreciate the efficient and fast delivery service, often noting the impressive speed even for international shipments. The staff are frequently commended for their friendliness, helpfulness, and professional, attentive service. However, some people were dissatisfied with the product quality, specifically mentioning issues like varying durability, shrinking garments after washing, and unraveling seams. A few other people also felt that the delivery process was clumsy, with some experiencing difficulties locating their packages or receiving items with defects.

What people talk about most

Product

People report positive experiences with product, praising the high quality materials, craftsmanship, and... See more

Quality

Clients share positive opinions on quality, frequently praising the exceptional craftsmanship, high-quality... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast delivery times,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the attentive and... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, professionalism, and attentiveness. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Luca Faloni is a top notch company with excellent, high quality Italian made clothing and accessories. When a light weight cashmere sweater didn’t fit as I had hoped, I received easy guidance with UPS... See more

Rated 5 out of 5 stars

The quality and value of the pieces are exceptional. Everything feels thoughtfully designed and expertly crafted. The pieces work seamlessly together. Their style is timeless. I also love the look bo... See more

Rated 5 out of 5 stars

The stores are spacious and beautifully laid out. The staff are very friendly but not overbearing. I can shop in peace and they provide advice when needed. They inspire trust and I know I'm getting gr... See more

Rated 5 out of 5 stars

Incredible quality, from the fabric, design and production. The shirts are easily adapted at a taylor which I always do get that perfect fit around the waist and arms. The colors are vibrant and beaut... See more


Company details

  1. Fashion Designer
  2. Men's Clothing Store

Written by the company

Discover Luca Faloni menswear collection, crafted in Italy with the finest materials and a modern fit. Linen Shirts, Linen Trousers, Cotton Piqué. Free Worldwide Shipping & Returns.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 69% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Haven’t Been This Excited About a Brand in Years

The quality and value of the pieces are exceptional. Everything feels thoughtfully designed and expertly crafted. The pieces work seamlessly together. Their style is timeless.
I also love the look books on the website, they’re full of great inspiration and really showcase how versatile the collection is. I haven’t been this enthusiastic about a brand in a long time. Highly recommend!

16 July 2025
Unprompted review
Rated 5 out of 5 stars

Prompt reply to queries .

Prompt reply to queries .
Thoroughly professional service.
Quick turnaround for deliveries .
Products of exceptional standard: very pleased with fitting, colours and style.
I will definitely be ordering again !

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful well made shirts

Website is very easy to navigate and the clothing is beautifully made and so comfortable to wear. I get countless compliments whenever I wear the shirts I purchased.

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Quality in every aspect.

I have received some of the best online customer service from Luca Faloni, which adds to the quality of their brand. The clothing is really well made, I especially love their chinos. Perfect for me.

13 June 2025
Unprompted review
Rated 5 out of 5 stars

Dear luca faloni

Dear luca faloni

I would like to express my sincere thanks and appreciation for the wonderful products you offer. I have always admired the quality and innovation that characterizes your products.

I would also like to commend your customer service team. They have always been cooperative, friendly, and ready to help.

Thank you for your commitment to quality and customer satisfaction. I look forward to continuing to use your products in the future.

Saif..

11 July 2025
Unprompted review
Rated 5 out of 5 stars

The best linen shirts…

Having struggled to find good linen shirts for years, Luca Faloni have delivered on all levels. The quality and fit are perfect. The experience in store was also fantastic.

3 July 2025
Unprompted review
Rated 2 out of 5 stars

Lovely clothes but service is…

Lovely clothes but service is inconsistent, other customers were offered refreshments, water, espresso i didn’t get the same experience they did unfortunately

26 June 2025
Unprompted review
Luca Faloni logo

Reply from Luca Faloni

Dear Client,

Thank you for taking the time to share your feedback.

We’re truly sorry to hear about your experience at our store as we strive to ensure every customer enjoys not only our products but also the service and environment we provide.

Your feedback is very important for us, and we will use it to improve and ensure a more enjoyable experience for all our visitors in the future.
Thank you for bringing this to our attention, we would appreciate if you could share more insights of your visit to our Customer Service Team at care@lucafaloni.com

Luca Faloni Customer Care

Rated 4 out of 5 stars

Great shirts; jackets and pants too short

I am brought a friend with me who fell in love with the shirt and bought it right away. However, he was disappointed, like I am in the fact that your jackets and pants are not made for tall people. There are a lot of people over 6 foot two who cannot wear your jackets or pants because you won’t make long sizes. It is the reason why I go elsewhere otherwise it would be all Luca Faloni all the time.

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Product and Customer Service

The clothing is of the highest quality. It’s stylish and constructed with top-notch materials. Customer service is excellent. I initially ordered two shirts in a size that ended up being one size too small, and the company accepted them back with no questions asked so I could quickly acquire the correct size. I definitely plan to purchase more Luca Faloni.

2 July 2025
Unprompted review
Rated 4 out of 5 stars

Their own customer care is clean

Their own customer care is clean, quick and nice, to bad they use dhl in Holland. Packages of about 1000euros are dropped in a central hall and claimed to be delivered.. i have to use a droppoint now to get my package for sure. LF self is great! Nice stuff and high qualitiy!

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Pure perfection - as always

I’ve already purchased several clothing items from you – both at your Munich store (Brienner Straße) and through your website.

The price-to-performance ratio is outstanding. Delivery times and customer service are excellent, and it’s remarkable how often I’ve been complimented on my appearance since I started wearing your clothes! 😊

I’m a very happy customer and will certainly be ordering again soon.

Warm regards,
Philipp

1 July 2025
Unprompted review
Rated 5 out of 5 stars

High quality

High quality, good looking and great service - and on top a very nice shop in Monaco/Bavaria including a polite and handsome shop manager. Bravo!

1 July 2025
Unprompted review

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