Avoid Avoid Avoid This company is breaking The trade descriptions act 1968. It should not be allowed to trade here in the UK. It says it's a Netherlands company. It's based in China. The items are... See more
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See what reviewers are saying
Clothes are not a good fit for westerner body types, more bulky and muscled and seem to fit Asian ones more thin instead. Quality is poor, compared to what is advertised, and still expensive.... See more
Company replied
The ordering process was simple and the prices seemed reasonable. My sweater looked nice and fit well. The only downside was that tracking updates were limited, so I wasn't sure when the package would... See more
Company replied
The item I received was decent, but not exactly what I expected based on the website photos. The quality was okay and it is still wearable, though the fabric felt lighter than anticipated. Shipping wa... See more
Company replied
Breach of guidelines
Impossible return and no support from customer service
I first contacted the company on April 19 to request a return, but their website incorrectly showed my package as still “in delivery,” making it impossible to start the return process.
Their website clearly states: “Not satisfied? Refund guaranteed.”
After my review, they replied publicly and requested photos, which I provided immediately. However, I still have not received any clear return instructions or refund confirmation.
Despite multiple emails, the issue remains unresolved.
As no concrete solution has been provided, I am now proceeding with a chargeback through my bank for my order
I am still willing to return the items if proper return instructions are finally provided
6 May 2026
Unprompted review
Reply from Lozendafashion
Hi Christian,
We have just sent you an e-mail and would be pleased if you could contact us as soon as you have a moment. We are very interested in clarifying the matter for you.
Best regards,
Lozenda Fashion
I recently bought the shoes from their…
I recently bought the shoes from their website, and had to wait 2 weeks on shipping because they were apparently stationed in chins, even though it says netherlands. Quality is terrible and not at all the same as it looks like on the website, and the shoes are way too small.
5 May 2026
Unprompted review
Reply from Lozendafashion
Hello Jakob,
Thank you for your feedback. We are sorry to hear about your experience. Please contact us at our email address so we can look into this for you immediately.
Kind regards,
Lozenda Fashion
Excellent service good product
24 April 2026
Unprompted review
Reply from Lozendafashion
Hello Chris,
Thank you so much for your kind words! We are thrilled to hear that you are happy with our service and the product.
Kind regards,
Lozenda Fashion
Shocking customer service
Shocking customer service. Dress arrived not true to size. Fits 3 times bigger. Asked twice to return it. NO REPLY!!
3 May 2026
Unprompted review
Reply from Lozendafashion
Hi Sharon,
We have just sent you an e-mail and would be pleased if you could contact us as soon as you have a moment. We are very interested in clarifying the matter for you.
Best regards
Lozenda Fashion
Ordered a Mansted knitted jumper
Ordered a Mansted knitted jumper. Never got the confirmation or the jumper and Lozenda Fashion has withdrawn the money from my account.
22 April 2026
Unprompted review
Reply from Lozendafashion
Hi Putts,
We have just sent you an e-mail and would be pleased if you could contact us as soon as you have a moment. We are very interested in clarifying the matter for you.
Best regards
Lozenda Fashion
Good company
3 May 2026
Unprompted review
Reply from Lozendafashion
Hi Billy,
We have just sent you an e-mail and would be pleased if you could contact us as soon as you have a moment. We are very interested in clarifying the matter for you.
Best regards
Lozenda Fashion
FRAUDULENT CHINESE COMPANY
This company should be avoided at all costs. They fraudulently masquerade as a dutch company that are in fact chinese. The quality of their fabric is horrendous with fake photographs. They didn't want to give me a refund only offering me a credit note of 15%. I successfully got a full refund with the interventions of REVOLUTE
1 May 2026
Unprompted review
Reply from Lozendafashion
Hi,
We have just sent you an e-mail and would be pleased if you could contact us as soon as you have a moment. We are very interested in clarifying the matter for you.
Best regards,
Lozenda Fashion
Quite ok!
Actually, the Shop is not so bad. It is a low priced clothing, therefore maybe quality of fabrics a bit lower too but overall quality of clothing is ok. Attention: returning items is not a real option, so chose your size carefully. But the Shop offers fair credit or free shipment in case of real problems. Not so bad!
13 April 2026
Unprompted review
Reply from Lozendafashion
Hello Michael,
Thank you for sharing your experience! We are glad to hear that you found the overall quality of our clothing to be satisfactory and that you appreciated our fair solutions for any issues. We look forward to serving you again in the future!
Kind regards,
Lozenda Fashion
We are very satisfied with your service…
We are very satisfied with your service and help regarding this item and quality and delivery and do highly recommend
28 April 2026
Unprompted review
Reply from Lozendafashion
Hello Barry,
Thank you for your kind feedback and for your recommendation! We are delighted to hear that you are satisfied with our service, the quality of the item, and the delivery process. We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Lozenda Fashion
Excellent customer service
The size i ordered for my husband didn't fit and the customer service i received was excellent. A bigger size was sent to me almost immediately.
14 April 2026
Unprompted review
Reply from Lozendafashion
Hello Trishdew,
Thank you for your kind words! We are so glad to hear that we were able to assist you quickly with a larger size for your husband. Providing a smooth experience for our customers is our top priority, and it’s wonderful to know you’re happy with the service. We hope he enjoys the new fit!
Kind regards,
Lozenda Fashion
Do not order from this website
Do not order from this website. The items are nothing like what is advertised. I order a jumpsuit which was clearly taken and used from a boutique called Made for Jessica and the item i received looked nothing like the photo on the website. The company are now refusing to issue me a refund and have asked me to accept 15 % of the full value which is £6.50! Absolutely
Outrageous, They refusing to issue me a refund for an item which is falsely advertised, cheaply made and over priced for the quality. Avoid!!!
27 April 2026
Unprompted review
Reply from Lozendafashion
Hello Lorna,
We sincerely apologize for the disappointment and frustration regarding the quality of the item you received. We take your feedback seriously and would like to investigate this matter further. Please contact us directly via email so we can work toward a better resolution for you.
Kind regards,
Lozenda Fashion
Terrible people who claims their based…
Terrible people who claims their based from “Netherlands” but without valid proof. I ordered 2 pairs of tracksuits expecting well quality. The next thing that happened when I opened it was that the clothes were cheap and bad quality nothing like European, the quality does not feel compared to its price. I think it’s so disgusting what they’re doing to clueless people who doesn’t think twice. Another important point is that they clearly won’t help you with refunds and when you do submit refunds they’ll usually say send it to China. And that it’s not our problem but yours now. Keep away at all costs from them. Before their bots replies me that “I can understand your frustrated and so on” people just know these people are horrible, awful, filthy, money suckers.
25 April 2026
Unprompted review
Reply from Lozendafashion
Hello Jam,
I sincerely apologize for the experience you’ve had and the frustration this has caused. This is certainly not the level of service or quality we aim to provide. We would like to look into this for you and resolve the matter properly. Please contact us directly so we can handle this for you immediately.
Kind regards,
Lozenda Fashion
The precision involved in the tailoring…
The precision involved in the tailoring of these garments is remarkable. It is a robust and well-executed clothing line.
17 March 2026
Unprompted review
Reply from Lozendafashion
Hello Evan,
Thank you for your wonderful feedback. We are pleased to hear that you are impressed with the tailoring and quality of our garments. Our team takes great pride in ensuring that every piece is robust and well-executed to meet high standards. We appreciate your support and look forward to serving you again soon!
Kind regards,
Lozenda Fashion
Ordered a tracksuit and what I got was…
Ordered a tracksuit and what I got was terrible quality and a knock off brand I tried to explain this to the support team which isn't much of a team and we're no help, tracksuit cost over €60 and was on sale from over €120
4 March 2026
Unprompted review
Reply from Lozendafashion
Hello Sean,
We sincerely apologize for the experience you had. This is certainly not the standard we strive to provide. We would like to look into this immediately to find a resolution for you. Please contact us directly at our email address so we can prioritize your case and address the issues with your order.
Kind regards,
Lozenda Fashion
Awful dresses
Awful dresses. They came and the material was so cheap, then they tried not to give me a refund and it will cost £32 to send back from the uk! Don’t waste your money !
10 April 2026
Unprompted review
Reply from Lozendafashion
Hello D.,
Thank you for your feedback, and please accept our sincere apologies. We would like to look into your case further. Please contact us directly at our customer service email so we can review your order details and help you further.
Kind regards,
Lozenda Fashion
I received my dress the other day and…
I received my dress the other day and it looks nothing like it is advertised, the material feels cheap and is see through was expecting much more from this dress as it looked different as it is perceived much better quality also was expecting more from a higher priced dress however it looks and feels like something off of shein this is false advertisement would not reccomend.
17 April 2026
Unprompted review
Reply from Lozendafashion
Hello Hattie,
Thank you for your feedback, and please accept our sincere apologies. We would like to make this right for you. Please contact us directly at our customer service email so we can look into your order and assist you with a resolution.
Kind regards,
Lozenda Fashion
I ordered a pair of shoes and got…
I ordered a pair of shoes and got confused with the continental sizes and ordered the wrong size but Lozenda Fashion never made an issue of it and very quickly sent me the correct size out keeping me in touch with where and when my new replacement shoes would arrive FANTASTIC SERVICE thankyou very much
11 April 2026
Unprompted review
Reply from Lozendafashion
Hello Mark,
Thank you for your kind feedback. We’re glad we could resolve the issue quickly and keep you informed throughout the process. Your satisfaction means a lot to us, and we truly appreciate your support.
Kind regards,
Lozenda Fashion
Honestly
Honestly, I didn’t expect this level of quality. Great finishing and very comfortable to wear.
6 April 2026
Unprompted review
Reply from Lozendafashion
Hello Veronike,
Thank you for your honest feedback. We’re delighted to hear that the quality exceeded your expectations and that you found the item comfortable and well-finished. We truly appreciate your support and look forward to serving you again.
Kind regards,
Lozenda Fashion
These are scammers
These are scammers. Check lozendafashion.de and lozedafashion.nl reviews on trustpilot for more horror stories. Very low quality chinese fabrics, one wouldn't put them on a stray dog. They advertise their products like european quality but they ship very very low quality stuff straight from china. Do not waste your hard earned money. And please report them to the relevant authorities of your country and the EU ones.
17 March 2026
Unprompted review
Reply from Lozendafashion
Hello Isa,
Thank you for your feedback, and we sincerely apologize for the disappointment caused by your experience. This is certainly not the standard we aim to provide.
We would appreciate the opportunity to make this right. Please contact us directly so we can further assist you and work toward a satisfactory resolution.
Kind regards,
Lozenda Fashion
Very with my order
Very with my order. The quality is quite fine and as it is pictured. Delivery was quicker than anticipated.
19 March 2026
Unprompted review
Reply from Lozendafashion
Hello Harri,
Thank you for your feedback. We’re pleased to hear that you are satisfied with your order, the quality, and the fast delivery. We appreciate your support and look forward to serving you again.
Kind regards,
Lozenda Fashion
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