Can always rely on Low cost vibes , to provide a stress free process of booking a holiday. This is mainly due to a member of their staff called Ava who i have prodominantly dealt with who goes above... See more
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Review summary
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Reviews shaping this summary
Ava, once again, blew it out of the park with another remarkable holiday planned and booked! A week in Montenegro was paradise, with a beautiful hotel and location. The whole process was totally stres... See more
Company replied
Jack Ross was absolutely brilliant from start to finish. We changed dates, times, and flights more times than I can count, trying to line everything up with our dog sitter, and he handled it all wit... See more
Company replied
We booked Disneyland with Harinya as a surprise for our kids. Wow what can I say. Customer service was outstanding, nothing was a problem at all to Harinya. The trip was nothing short of magical every... See more
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Company details
Written by the company
With our extensive network of over 250 flight partners and more than 170,000 hotels, holiday, car hire, and insurance partners, we aim for cheaper and more affordable holiday rates. Low Cost Vibes, Good Vibes Only! - ATOL PROTECTED
Contact info
14 Cricklewood Lane, NW2 1EX, London, United Kingdom
- 0208 125 7557
- info@lowcostvibes.com
- lowcostvibes.com
4.8
Excellent
963 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 54% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
poor customer service
poor customer servcie - i went away oth them and booked touors beginning of march - 2nd day of tour - tour was no where to be seen - tried all the emergency numbers on the voucher no response form anyone and then did get through to be told that tour was not available !! been chasing low cost vibes since then for a refund and compensation and still not recieved at al - as a solo femal traveller not good at all during the holiday nor now trying to followup
7 March 2026
Unprompted review
I found Jack Ross very helpful and…
I found Jack Ross very helpful and polite when booking a Disney trip for myself and granddaughter will definitely be using them again
16 April 2026
Unprompted review
Reply from Low Cost Vibes
Hi Lee,
Thank you for your lovely feedback. We’re so pleased to hear that Jack was helpful and polite while assisting you with your Disney trip booking. It’s great to know you had a positive experience.
We truly appreciate your support and look forward to helping you again in the future.
– Team Low Cost Vibes
Jack Ross was absolutely brilliant from…
Jack Ross was absolutely brilliant from start to finish. We changed dates, times, and flights more times than I can count, trying to line everything up with our dog sitter, and he handled it all with patience and professionalism. Nothing was ever too much trouble, and he kept working until we found the perfect option.
He made the whole experience feel easy and stress-free while still getting us great value—honestly felt like VIP service on a budget. Highly recommend Jack if you want someone reliable, responsive, and genuinely helpful.
15 April 2026
Unprompted review
Reply from Low Cost Vibes
Hi Sangeeta,
Thank you for your fantastic feedback. We’re delighted to hear that Jack provided such patient and professional support throughout your booking, especially with all the changes along the way. It’s great to know he made the whole experience smooth and stress-free while still securing you excellent value.
Your kind words about the “VIP service on a budget” truly mean a lot, and we’ll be sure to pass your appreciation on to Jack.
We really appreciate your recommendation and look forward to assisting you again in the future.
– Team Low Cost Vibes
Just booked Disneyland Paris with…
Just booked Disneyland Paris with Shenal. She was so helpful and patient with all my needs. Outstanding customer service! I hope the holiday matches her professionalism.
16 April 2026
Unprompted review
Reply from Low Cost Vibes
Hi Karl,
Thank you for your fantastic feedback. We’re delighted to hear that Shenal provided such helpful and patient support while planning your Disneyland Paris trip. Delivering outstanding customer service is what we strive for, and it’s great to know Shenal made your experience so positive.
We truly appreciate your kind words and hope you have a magical holiday. We look forward to assisting you again in the future.
– Team Low Cost Vibes
I love booking with Lowcostvibes
I love booking with Lowcostvibes
I always message Jack Ross, he's the best! I tell him what I want, my budget and he always comes back with something amazing.
He is with me every part of the process and is there to answer questions or make changes
Jack keep up the great work !
Thanks
Andy
15 April 2026
Unprompted review
Reply from Low Cost Vibes
Hi Andy,
Thank you for your amazing feedback. We’re thrilled to hear that Jack consistently delivers great options tailored to your needs and budget. It’s fantastic to know he supports you throughout the entire process and is always there to help with any questions or changes.
We truly appreciate your continued trust in us, and we’ll be sure to pass on your kind words to Jack. We look forward to helping you plan your next trip.
– Team Low Cost Vibes
This young man was amazing he helped us…
This young man was amazing he helped us through everything even though we couldn't understand it even over and over again he had the Patience to listen and patience to not make you feel silly it was one of the best customer services we've had thank you so much
14 April 2026
Unprompted review
Reply from Low Cost Vibes
Hi Mary,
Thank you so much for your wonderful feedback. We’re delighted to hear that Jack provided such patient, supportive, and understanding service throughout your experience. Making sure our customers feel comfortable and well-informed is always our priority.
We truly appreciate your kind words and hope to assist you again in the future.
– Team Low Cost Vibes
Holiday to Romania
I made an enquiry for a trip to Romania.
The package deal was explained in detail, flights, accommodation and the trip to Dracula's Castle.
Ava communicated with myself all the way through, very grateful for her assistance, very efficient and called to confirm all the details prior to booking.
14 April 2026
Unprompted review
Reply from Low Cost Vibes
Hi Doreen,
Thank you for your lovely feedback. We’re so pleased to hear that Ava provided clear and detailed information about your Romania trip and supported you throughout the booking process. It’s great to know her communication and efficiency made your experience smooth and reassuring.
We truly appreciate your kind words and hope you have an amazing trip. We look forward to assisting you again in the future.
– Team Low Cost Vibes
This is the third holiday I’ve booked…
This is the third holiday I’ve booked with Ava and she has done another fantastic job getting a great deal with everything i was looking for. I would highly recommend Low Cost Vibes for holidays, and Ava gets the best most cost effective deals for great value, I’ll be looking at booking again.
13 April 2026
Unprompted review
Reply from Low Cost Vibes
Hi Jase,
Thank you so much for your continued trust and wonderful feedback. We’re delighted to hear that Ava has once again done a fantastic job in finding you the perfect holiday at great value.
It’s great to know she consistently delivers exactly what you’re looking for and makes each booking a smooth experience.
Thank you for your recommendation. We truly appreciate your support and look forward to helping you plan your next trip.
– Team Low Cost Vibes
Low cost vibes
Ava is great to deal with, very kind, helpful and responsive.
13 April 2026
Unprompted review
Reply from Low Cost Vibes
Hi Sylwia,
Thank you so much for your kind feedback. We’re delighted to hear that Ava was great to deal with and provided such kind, helpful, and responsive service.
We truly appreciate your support and look forward to assisting you again in the future.
– Team Low Cost Vibes
Thank you!
Had a great experience dealing with Adam Parker, went above and beyond for me and my many change requests!
It was a pleasure and hopefully I can deal with him again in the future.
13 April 2026
Unprompted review
Reply from Low Cost Vibes
Hi Sid,
Thank you for your kind feedback. We’re really pleased to hear that Adam was able to support you throughout your booking and accommodate your changes with care and patience.
We truly appreciate your support and look forward to helping you again in the future.
– Team Low Cost Vibes
I found this advert on FB
I found this advert on FB, asked for more details. My advisor was Steve Brook. He explained everything in detail, sent everything through in a timely manner. I booked my trip and have been very happy with the full service. Steve, was very friendly, professional and knowledgeable.
I will book with this company again.
3 April 2026
Unprompted review
Reply from Low Cost Vibes
Hi Donna,
Thank you for your wonderful feedback. We’re delighted to hear that Steve provided you with clear, timely, and professional support throughout your booking experience. It’s great to know you’re happy with the service and your trip is all set.
We truly appreciate your kind words and look forward to helping you plan your next holiday.
– Team Low Cost Vibes
Fair experience
My first experience with Ross. Very efficient and upto date with his work. Hoping to get a very good deals in coming months as I am a regular customer of Low cost vibes. Overall good experience so far.
11 April 2026
Unprompted review
Reply from Low Cost Vibes
Hi Sulagna,
Thank you so much for your kind feedback. We’re delighted to hear that your first experience with Jack Ross was a positive one and that you found his service efficient and up to date.
It’s great to know you’re a regular customer, and we truly appreciate your continued trust and support. We’ll be more than happy to help you find some great deals in the coming months.
We look forward to assisting you again soon.
– Team Low Cost Vibes
Never booked a holiday through a…
Never booked a holiday through a company before so was a bit unsure about it all. The rep Jack Ross, made it all so easy to book exact days, transfers and a trip. Nothing was too much bother when I kept asking questions. Will write another review after holiday.
8 April 2026
Unprompted review
Reply from Low Cost Vibes
Hi Karen,
Thank you so much for your lovely feedback. We’re delighted to hear that Jack made your first experience booking through a travel company feel easy and stress-free.
It’s great to know he was able to assist with all the details and answer your questions with patience and care.
We truly appreciate your trust, and we look forward to hearing about your holiday once you return. Thank you again for your support.
– Team Low Cost Vibes
Disneyland Paris
Josh Bevan has made my trip to Disneyland Paris a wonderful experience. There was a small "hiccup" when I reached the hotel, but after calling Josh, it was immediately sorted. He tailored my trip according to my needs and I will definitely use low cost vibes again.
4 April 2026
Unprompted review
Reply from Low Cost Vibes
Hi Nuno,
Thank you so much for your lovely feedback. We’re delighted to hear that Josh helped make your Disneyland Paris trip such a wonderful experience.
It’s great to know that even with a small hiccup, everything was resolved quickly and smoothly, and that your trip was tailored perfectly to your needs.
We truly appreciate your support and look forward to helping you plan your next holiday.
– Team Low Cost Vibes
Helpful and informative
Jack Ross was very helpful in helping us find trip to Disney Paris. He was very fast at responding any questions I had. Highly recommend.
6 April 2026
Unprompted review
Reply from Low Cost Vibes
Hi Anisa,
Thank you so much for your lovely feedback. We’re delighted to hear that Jack was so helpful in finding your trip to Disneyland Paris and that he was quick to respond to all your questions.
We truly appreciate your recommendation and your support, and we look forward to assisting you again in the future.
– Team Low Cost Vibes
EXCELLENT SERVICE WITH LOW COST VIBES.
This was my first time lowcost vibes arranged our trip to disneyland Paris. We had the most excellent experience, thanks to Leo Skywood who organised everything from flights, hotel to our tickets into disneyland Paris for both parks. Leo was approachable, patient and always answered our questions promptly. He was able to sort out everything for us within a short period, especially since our decision to go to disney was impromptu. I was amazed at how fast everything was sorted. He kept in touch, every step of the way and even contacted me to tell me about the new availability to this amazing hotel when there was a new availability.
Because of this, my children and I had such a great time without any hiccups. I recommend their service to anyone planning to have a holiday away. We will definitely be patronising their services for our next trip. Thank you again to Leo for the amazing service.
26 March 2026
Unprompted review
Reply from Low Cost Vibes
Hi Stella,
Thank you so much for your wonderful feedback. We’re absolutely delighted to hear that your first experience with Low Cost Vibes was such a positive one and that Leo provided exceptional service throughout.
It’s fantastic to know he organised everything seamlessly for your Disneyland Paris trip, especially on short notice, and kept you informed every step of the way. We’re so pleased you and your children had such a smooth and memorable holiday.
Thank you for your recommendation. We truly appreciate your support and look forward to helping you plan your next trip.
– Team Low Cost Vibes
Another holiday booked stress free…
Another holiday booked stress free always good service
6 April 2026
Unprompted review
Reply from Low Cost Vibes
Hi Lee,
Thank you so much for your kind feedback. We’re delighted to hear that another holiday has been booked smoothly and stress-free with us.
Your continued trust means a lot, and we’re glad to know you consistently receive good service.
We truly appreciate your support and look forward to helping you again in the future.
– Team Low Cost Vibes
Great customer service
The Customer service I received from Leo was exceptional. He was so courteous, patient and very prompt in his responses to my many questions. This helped to make the booking process easy and stress free.
2 April 2026
Unprompted review
Reply from Low Cost Vibes
Hi Diane,
Thank you so much for your lovely feedback. We’re delighted to hear that Leo provided such exceptional service and made your booking process easy and stress-free.
It’s great to know his patience, prompt responses, and courteous approach made a positive difference to your experience.
Thank you for your kind words. We truly appreciate your support and look forward to assisting you again in the future.
– Team Low Cost Vibes
Zero stars if was able ti
Ava completed my booking 2 nights in each city Bratislava Vienna and Berlin my instruction city centre hotel and I will pay extra to be near attractions.Bratislava hotel same height as the castle not in centre. Vienna hotel in a shopping district 45 mins fast walk to the centre and attractions (spoilt our experience) night before leaving to Berlin we said we better check location of hotel(just to clarify this was a last minute booking due to another holiday cancellation / Middle East flight )we was going to be 45 mins drive from central Berlin we booked a different hotel by ourselves so as not to ruin our last city experience. Also disgruntled at having to check in and purchase all our own luggage for all 3 flight all different companies (I am not too good with apps etc very stressful) came back messaged Ava not interested said thank you for the feedback for future bookings Really!!! (I have a holiday with another company who has purchased my luggage with priority boarding etc
1 April 2026
Unprompted review
My Travel advisor Steph Brook worked…
My Travel advisor Steph Brook worked tirelessly on my package until it was completely suitable. Nothing was too much to ask and worked well into the late hours to make us happy. I have never booked a holiday through a Travel Agent before but I will certainly hold onto his number for any future holiday I want to book. He certainly is a gem.
3 April 2026
Unprompted review
Reply from Low Cost Vibes
Hi Lynette,
Thank you so much for your lovely feedback. We’re delighted to hear that Steve worked tirelessly to tailor your package and ensure everything was exactly right for you.
It’s wonderful to know his dedication, patience, and support made your first experience booking through a travel agent such a positive one.
Thank you for your kind words. We truly appreciate your support and look forward to helping you with many more holidays in the future.
– Team Low Cost Vibes
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