Arrived fast, my pooch has been sniffing the packaging non stop I’m sure she knows there’s something really good in there! She suffers from separation anxiety so we were thrilled to find out about th... See more
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Excellent service delivery was quite quick considering it’s been Xmas The only thing they could improve on is less packaging the box was massive for just one small packet .. although it was nicely p... See more
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The socks are beautiful and will make a perfect gift for my friend that lost her furry loved one. There was a mix up that was slow to be communicated and confusing. Something about needing to reprint... See more
Company replied
Loved the air freshener with our pups face! The image came out fantastic but the shipping just took too long and 3 air fresheners for 26 bucks is not a bargain. We were warned that it may be longer du... See more
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Company details
Written by the company
Lovimals is the home of customised pet accessories. We started to help owners who love pets just as much as we do. Lovimals will ensure you can be with your pet wherever you are, whatever you are doing.
Contact info
United Kingdom
- hi@lovimals.com
- lovimals.com
4.1
Great
629 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered some things on January 6 no…
I ordered some things on January 6 no messages no tracking and still haven’t received my order and it’s 200 bucks worth of stuff 🤦♂️🤦♂️
29 January 2021
Unprompted review
Reply from Lovimals
Hello Kevin,
So sorry you haven't received your order yet. Unfortunately, there's not enough info on your review for me to check your order. Can you reach out to us via email at hello@lovimals.com so we can assist you better, please? I'll make sure this gets sorted out immediately as soon as the team receives your email. Thanks for understanding and hope to hear from you soon.
Sincerely,
The Lovimals Team
wonderful
The print is so vibrant and cool, they did a wonderful job. But there was a mistake - and when I contacted them, they took care of it immediately. I can't ask for more - cool product, great service.
27 January 2021
Unprompted review
Reply from Lovimals
Hi Dan,
Thank you for the wonderful feedback!
So glad that things were sorted out immediately.
I'll make sure to let the team know how happy you are with how things were handled. Hope to hear from you again soon! Enjoy!
Cheers,
The Lovimals Team
Product was cute and came really fast
22 January 2021
Unprompted review
Reply from Lovimals
Hi Kayleen,
Thanks for the feedback and we're so glad you loved the product! Hope to hear from you again soon, have a great day!
Cheers,
The Lovimals Team
Perfect gift! So cute!
I was worried since my picture was a tad blurry that it wouldn’t look good, but it turned out amazing! Bought it for a friend, and she loved it! So cute. Perfect combo of cartoon and looking realistic and accurate.
20 January 2021
Unprompted review
Reply from Lovimals
Hello Kailey,
Thank you for your amazing review! Our designers will be thrilled to read this. We are so happy to hear that your friend loved the product! See you again soon!
Cheers,
The Lovimals Team
Order never arrived or a refund?
Ordered a customised pet blanket on the 1st of December for a Christmas present. Order number LOVUK5729.
It still has not arrived and I’ve sent numerous emails to ask on it’s whereabouts and finally a refund.
Needless to say I’ve had no response or refund. Very poor service indeed!
20 January 2021
Unprompted review
Reply from Lovimals
Hello Emma,
So sorry to hear that your order hasn't arrived yet. I can't seem to find any email regarding the issue so we weren't aware you haven't received your order yet. Don't worry, I have asked our CS team to reach out and assist you. We will do our best to sort this out as soon as possible. Again, our sincere apologies.
Respectfully,
The Lovimals Team
Loved this
Loved this! Shipped and arrived quickly, perfect execution
20 January 2021
Unprompted review
Reply from Lovimals
Hello Rosy,
So glad that you had an easy experience ordering with us. We can't wait to welcome you back as our customer soon!
Cheers,
The Lovimals Team
Reply from Lovimals
Hi Mike,
Thanks for the review. Glad you loved our products! Take care and keep in touch.
Cheers,
The Lovimals Team
Cute socks & great customer service
Cute socks! Perfect images. Also excellent customer care following a missing pair of socks which were replaced without any issues. I recommend.
17 January 2021
Unprompted review
Reply from Lovimals
Hi Rachael,
Thanks for the fab review and recommendation! I'll make sure to let the team know how happy you are with how things were handled. Hope to hear from you again soon and have a fantastic day!
Cheers,
The Lovimals Team
Ordered a blanket on 05/12/20 still…
Ordered a blanket on 05/12/2020 still no sign of it. Order number #LOVUK6081.
They keep saying it’s been sent and then say it was held up in production. What is the truth? Feels like a scam to me. £57 spent for nothing! Avoid!
13 January 2021
Unprompted review
Reply from Lovimals
Hi Lindsey,
So sorry the order hasn't arrived yet. The last update we had was your order was shipped on the 6th. It's extremely delayed and we have no excuse for making you wait this long. I already asked the team to give you a refund. Your order will still arrive, I already emailed to ask for the tracking details. Our CS team will contact you right away as soon as I get an update. Please let me know what else we can do to make it up to you. Thanks for being patient and have a great day.
The Lovimals Team
Great customer service experience
I had an issue with the shipping of my purchase. In working with the customer service team, this issue was resolved effectively and quickly. I would definitely recommend Lovimals as a company, as you do not always get great customer service and attention paid to individual customers.
11 January 2021
Unprompted review
Reply from Lovimals
Hello Andrea,
Thank you for recommending us!
So happy that you are satisfied with our product and service.
Our customer's needs are our top priority no matter what happens.
Looking forward to your future orders!
Cheers,
The Lovimals Team
Havent received item
I ordered socks for my girlfriend in france on the 7th of december in hopes of them being delivered before christmas. They still havent even been sent... Ive emailed twice without getting a reply. I also need to change the address now as shes not where she was for christmas anymore.
ORDER #LOVUK6252
7 January 2021
Unprompted review
Reply from Lovimals
Hi Jonium,
Sorry your order still hasn't arrived. I just checked here and it was dispatched on the 14th of December. Unfortunately, we can't track international orders, but we can always offer a reprint or a refund if it still doesn't arrive. Also, I asked the team to email you so we can talk more and hopefully, you let us make it up to you. Thanks for the feedback, hope to hear from you soon.
The Lovimals Team
Don't buy from this company if from UK
Don't buy from this company if from UK. From the reviews, it would seem as though there is a very different experience from US buyers. However I bought personalised socks from Lovimals a month ago for Christmas (ordered them on 8th December), they never arrived, and by 6th January they were still not in production due to manufacturers issues according to customer service. I had to contact them multiple times for updates, rather than them updating me on the status of production.
Their marketing was tailored towards animal socks as Christmas presents which you shouldn't do if you aren't able to fulfil an order by Christmas.
I have given them 2 stars just because the refund was given quickly when requested.
7 January 2021
Unprompted review
Reply from Lovimals
Hi Carys,
I'm so sorry your order hasn't arrived yet. We've had issues recently that we didn't expect to happen. The team is already working on preventing these from happening again. I tried to pull up your order, but there's not enough info on your review for me to do so. Since you're already speaking with our CS team, please don't hesitate to let us know what we can do to make it up to you. Again, I'm really sorry you had to wait this long. Hope you give us a chance to make things right. Have a good evening.
Cheers,
The Lovimals Team
Disgraceful
Disgraceful. Do not buy from these people. I still haven’t received my order placed a month ago and they stated it would be delivered in time for Christmas. Fraud.
6 January 2021
Unprompted review
Reply from Lovimals
Hi Carla,
So sorry, you haven't received your order yet. I already asked the team to email you and update you. We are always available to contact so we can have things sorted out for you so please don't hesitate to reach out via email (hello@lovimals.com). You should get an email from us letting you know where your order is and so we can also hear what you prefer to do.
Again, so sorry, we didn't mean to upset you. We are all trying our very best to make our customers happy all the time but please understand that there are circumstances that are out of our control. Hope to hear from you soon, Have a great day!
The Lovimals Team
BEAUTIFUL MUGS! GREAT SERVICE! 100% RECOMMEND!
THE CUSTOM PET FACE MUGS ARE INCREDIBLE! Best Christmas gifts ever. Also, the customer service representatives are very nice and accommodating. I reached out to them regarding my order since it was taking a while to ship. There were some delays in shipping due to the holiday season and the pandemic, but I wrongly accused Lovimals of causing the delay. They gave me a shipping refund and sent me tracking information for the package. The package finally arrived and the mugs are even more beautiful than I thought they would be. Thank you so so much again for all of your help, for being so kind and patient with me even though I was irritable, and for delivering a truly high-quality product. I will definitely be ordering from you again. Thank you Lovimals!
6 January 2021
Unprompted review
Reply from Lovimals
Hi Jaytham,
Sounds wonderful! Thanks for letting us know how much you loved our mugs. I'll let the team know you appreciate their customer service. It's a good thing you emailed us and let us fix things up for you. Hope to hear from you again soon and have a great day!
Cheers,
The Lovimals Team
Poor quality, wrong items and still waiting for other items
I placed my order before the cut off date for Christmas. Only part of my order has arrived as of today, 1/5, and it was incorrect. I got the wrong mugs and the quality of the pillow was awful. I did email customer service they got back quickly saying they'd make it right, but I'm still waiting for the corrected items and the other part of the original order that has never come.
6 January 2021
Unprompted review
Reply from Lovimals
Hi Kat,
Thanks for letting us know how you feel, I'd feel frustrated as well especially if these were supposed to be for Christmas presents. So sorry, we disappointed you, but please know that we're trying to make this right and we're already coming up with a resolution so it will be prevented in the future. I confirmed with the team that you reached out to us already and hopefully, you get the corrected items soon. Take care and have a great day.
The Lovimals Team
Pleasantly surprised w/ the quality!!
I was pleasantly surprised & very impressed with the quality of the photo that showed on the socks I ordered!! I was nervous that the image would be blurry because the picture I provided was a screenshot from a video. The person I gifted them too absolutely loved them and was blown away :)
3 January 2021
Unprompted review
Reply from Lovimals
Hello Sydney,
Thanks for leaving this review. So happy to hear that you both loved the final outcome! See you again soon!
Cheers,
The Lovimals Team
Pictures Look Great
This was given to me as a gift, and it was such a pleasant surprise to see my beloved pets on a fun pair of socks. The quality of the imagery was fantastic, it was just like the submitted pictures. Great customer service, would be happy to buy again.
2 January 2021
Unprompted review
Reply from Lovimals
Hi Christina,
Thank you so much for the wonderful review. So glad you liked the final outcome. Can't wait to welcome you back as our customer soon! Have a very Merry Christmas and Happy New Year!
Cheers,
The Lovimals Team
Great quality!!
29 December 2020
Unprompted review
Reply from Lovimals
Hello Brianna,
Thanks for the review. Happy to hear that you love the quality of our product.
Hope you'll order again soon. Have a Happy New Year!
Cheers,
The Lovimals Team
Never received item
Order placed for christmas gift that still has not come in...... order #LOV659005.... is the item coming there is no update on status. Order was placed far before the 15 to 18 business that your site states. Yall have 0 customer service options so I was left with nothing else to do but leave bad review. Sorry tried supporting new business but did not receive merchandise. Still want the merchandise as it was a gift that was very anticipated.
28 December 2020
Unprompted review
Reply from Lovimals
Hello Ellie,
So sorry for the delayed delivery of your order. I feel your frustration. Looking at your order, the tracking says it is scheduled for delivery on December 29, 2020.
One of our CS reps will reach out to you and provide further information. We didn't mean to disappoint you and hope you'll give us a chance to make this right.
If there's anything I can do to help, just let me know immediately.
Have a great day!
Sincerely,
The Lovimals Team
Easy ordering, looks great!
Easy ordering and the blanket looks great. Tracking was accurate, arrived before Christmas. This is my 2nd order, will definitely use again and have referred friends. Thanks!
26 December 2020
Unprompted review
Reply from Lovimals
Hello there,
We can't thank you enough for your continued support! Your review means everything to us! Thanks for recommending us too! Wishing you a Happy New Year!
Cheers,
The Lovimals Team
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