Lovi Reviews 

I ordered a subsription for 19,99Eur after successfull payment I was offered something like ‘subsription bundle’, but I did not read the info carefully and pressed the button ‘sure’. I was instantly charged another 39,99 Eur via apple pay without any kind of consent request! I always have to confirm the payment, but this time this was not the case and cought me by surprise. I instantly canceled the non-wanted subscription and contacted customer service for refund, but they just sent me AI generated nonsense response. This app is definately a fraud scheme. 100% do not recommend using it.
Upd 2025-09-25: I initiated refund request via Revolut, as well sent another mail to customer service and today I can confirm - I received the refund. Even though I appreciate this final result, but in general the whole experience was annoying and looked unfair.

Subscription trap - AI generated recommendations for products is only what the subscription is, waste of money.

This is a subscription trap.



I am dissatisfied with the subscription, purchased it on the website and emailed within 30 days, only for customer service to tell me I am not eligible for a refund??



EDIT: I have received the full refund but it was through multiple frustrating conversations. Initially, they just said my subscription was cancelled, with no mention of a refund. Then I was told I wasn’t eligible. Later, they offered me a partial refund while trying to upsell me, and only after I insisted did they finally issue a full refund.

While the refund policy was technically made clear on the sign-up page, I am mostly dissatisfied with the subscription model itself. I paid for a whole year, only to later discover that many of the products I expected to be included were not actually part of the plan.

Do not buy from this company!
I placed an order over a month ago and never received my product. At first, they replied to my emails and asked some questions, but now their email address no longer exists. There is no phone number or any other way to contact them. I have lost my money and received nothing in return. Very disappointing and untrustworthy.

Wasn’t entirely helpful. Good recommendations, but they kept changing. As if I would change a routine I just spent $80 on. Also, not accurate on pricing or difficulty finding some of the products.

The app has potential, but wasn’t marketed properly. I thought I was getting a subscription to a routine, not a bunch of products I have to find on my own with bad guidance.

At the start of the sign up process, I thought I was paying for skin care products. No, it was just a subscription fee for the app. This was NOT made clear through the sign up process until you'd already committed funds. I immediately wrote to customer service to cancel my subscription, and expect to be refunded for what I have already spent.
Oh, and the hard-sell you get once you've signed up to spend more and more is ridiculous.
Avoid like the plague.
Update - customer service have confirmed that a full refund is on its way. I have changed my star rating accordingly.

Waste of time. Dummies like this need to say upfront the plans before gathering all my dang data.

I’m disappointed in this APP. It has its pros but for me it has to many cons. It’s very expensive. For how much you pay for it I feel like it should let you scan the products you have and then build a routine for you from them and make suggestions on which one of your products you should keep and which ones you should change out and make suggestions on which products get. Now this APP does have a scanning feature that lets you scan products but it costs extra and it doesn’t always work and the scanner gets confused when you scan multiple products from the same brand. The APP does have some good qualities it does tell you what types of products to use in what order and it gives you videos on how to use those products. Also the face scanner does do a good job of scanning you face and showing you your trouble areas and how to fix them. So I guess if you are a beginner to skin care and have no products of your own or are ready to throw out everything you have and completely start over this is the app for you because it will give you a full product list to buy from Amazon and show you how to use them.

This advertisement is a big joke! I got 2 charges I am not aware of. I’ve been trying to get a hold of their customer support to no avail. They don’t even want to give my money back!!!!!!! Don’t subscribe. This is garbage!!!!!

I applied for the three day subscription. I tried to cancel and I couldn’t and I’ve been trying to be in touch with Lovi by email because of course there’s no phone number and they just sent me in circles. They tell me I should cancel the subscription. It doesn’t even show up on my subscription account and I’ve asked them to refund me and they have not done so love if you see this I’d like a response. Refund.

When the app was advertised to me, I got excited. I have paid for 3 months subscription (£30). But what they do not tell you that even if you buy 3 months subscription, to scan you products you will have to pay extra (£40 for a month). I see no pony in this app now… wasted my money and really disappointed.

This company never sent me any information after I paid when I go
To app it as for same information I already gave them and wants payment info again!
Please cancel!

I definitely see a difference in my skin since using the app if anything it helps me be more consistent

terribly inconvenient application. if you forgot to mark the care in the evening, in the morning you can't scroll the next day, you have to wait another day for the knife 🙈 annoying. let's see how the quality of the selected products is, how suitable it really is, waiting for the order and will update the review. so far after a week of using my products there is no improvement, quite the opposite.

I found this app through an Instagram advertisement and decided to test it. However, because my language I did not fully understand the subscription process and accidentally completed a paid subscription that I did not intend to make.

As soon as I realized the mistake, I contacted the support team by email and also messaged on Instagram and TikTok, but unfortunately, I have not received any reply so far.

Updated Review:

I would like to update my review — after contacting the Lóvi support team, my issue was resolved and the refund was successfully processed. I appreciate their prompt assistance in handling this matter.

Thank you for your help!

It’s great. It has been providing me with the proper skin care that I should be using

Haven't personally tried anything yet, but I like studying how different products and ingredients affect my skin. It's not as confusing as people seem to be making it online

I like that the suggestions are budget friendly too, we'll see how it works in a couple of months

Answered couple questions and scanned my face its it!

I saw the AD on Facebook, and I was hoping to get products after paying £22.49 only to be informed after payment that it was only product recommendations and no products would be delivered to me. I really would appreciate a refund of my money as I was expecting to get products for my skin.