Jury is out on this "warranty' company !. Submitted a claim 8 days ago. Provided additional information as requested 6 days ago. I even provided another quote for repairs which was 40%... See more
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Review summary
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Reviews shaping this summary
After several weeks they finally agreed to a repair but then sent me to a garage that looked to be the lowest bidder, was a 2 hour round trip and wasn’t set up to do the full job. I’m now having to... See more
Company replied
A complete fraud of a company. Took my car to a VAT registered garage upon finding an oil leak. Confirmed to be a gear box seal had broken. Took car to gearbox specialist and he said they will come ou... See more
Company replied
Horrendous company - totally unprofessional. Impossible to get hold of, never respond to messages or emails. Don't respond to formal complaints (complaints at lovewarranty.com) - not even to fob y... See more
Company replied
Company details
Written by the company
At Love Warranty, we believe that owning a car should be an experience full of confidence, not concern. That’s why we’ve built one of the UK’s most trusted and transparent vehicle warranty providers — dedicated to protecting drivers and supporting dealerships with integrity, speed, and care. We specialise in providing comprehensive mechanical and electrical breakdown cover for cars, performance vehicles, and prestige models, ensuring peace of mind long after you’ve driven away. Our mission is simple: to handle every claim fairly, efficiently, and with a genuine passion for customer care. We work in close partnership with leading dealerships nationwide, offering flexible warranty solutions designed to meet the needs of both customers and businesses. From our expert claims team to our network of trusted repairers, we’re here to make sure that if something goes wrong, you’re never left stranded. At the heart of Love Warranty is our commitment to transparency and fairness. We communicate clearly, act promptly, and always strive to deliver the kind of service we’d want ourselves. Because when it comes to protecting what you love — we’ve got you covered.
Contact info
St. Oswald Suite, Nostell Estate Yard, WF4 1AB, Wakefield, United Kingdom
- 0330 390 3959
- support@lovewarranty.com
- lovewarranty.co.uk
2.9
Average
71 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically takes over 1 month to reply
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Great company with a great service
Great company with a great service. Very proffesional and made the process very simple. I have had three vehicles with Love Warranty now and had no issues whatsoever. Personally I would ignore the negative reviews on here as most issues mentioned would be the same with a manufacturer's warranty.
I have had nothing but a great experience and I will continue to purchase the warranties on future vehicles.
5 November 2025
Unprompted review
Reply from LOVE WARRANTY
Dear Andy,
Thank you so much for taking the time to write such a supportive review!
Returning to us across three different vehicles is the highest compliment we could receive, and we are absolutely thrilled to hear that your experiences have been consistently smooth, simple, and professional.
We truly appreciate your loyalty, your trust in Love Warranty to protect your vehicles, and your kind words defending our service. Knowing we have earned your continued business for future cars means the world to our team!
If you ever need any assistance with your current or future policies, please feel free to reach out to us anytime at support@lovewarranty.com.
Best regards,
The Customer Support Team
I recently had an outstanding claims…
I recently had an outstanding claims experience with Love Warranty! Their customer service team was incredibly responsive and attentive, guiding me through the entire process with care. They listened to my concerns and made everything straightforward and easy to understand.
The claim was processed quickly, and I was kept informed at every step. It was clear that Love Warranty truly values customer satisfaction. I highly recommend them for anyone needing reliable warranty services – their commitment to excellent service really sets them apart!
7 November 2025
Unprompted review
Reply from LOVE WARRANTY
Dear Customer,
Thank you so much for taking the time to share such a fantastic review! We are delighted to hear about your positive claims experience and to know that our customer service team provided clear guidance and swift support throughout the process.
Delivering responsive, transparent, and hassle-free service is what we strive for every day, so hearing that our commitment to customer satisfaction made a difference for you means the world to us.
Thank you again for choosing Love Warranty and for your high recommendation. We wish you many safe and happy miles ahead!
Kind regards,
Customer Relations Team
I bought a GLS and although the build…
I bought a GLS and although the build quality is there I was a little concerned about any future issues.
Took a Love warranty out which was around £1k, best money I’ve ever spent as one of the window motors broke down.
Fixed, paid out and still have peace of mind going forward.
20 July 2025
Unprompted review
Reply from LOVE WARRANTY
Dear Customer,
Thank you so much for sharing your positive experience with us! We are delighted to hear that we could help resolve your window motor issue quickly and provide you with peace of mind for your Mercedes-Benz GLS.
Ensuring a smooth, hassle-free claims process when an unexpected issue arises is always our top priority. We truly appreciate your trust in Love Warranty and look forward to continuing to protect your vehicle.
Wishing you many smooth and enjoyable miles ahead!
Kind regards,
Customer Relations Team
Do not touch this company with a barge…
Do not touch this company with a barge pole, I purchased a 3 year warranty at £1500 when I bought my Range Rover with the info being that everything bar the brake pads, discs and tyres is covered even for wear and tear.
Believe me it is not,
My first attempt at claiming was simple enough my rear windscreen washer had stopped working and the pipe had come off it, this needed the bodywork taking off to get to it and repair it. Their response was the part hadn’t failed and could be re attached sp I had to foot the bill.
I have recently had an issue with losing power and being unable to a ceptate which has left me stuck in the fast lane coasting which as you can imagine is not a good place to be.
At their request I had it diagnosed and it came back with this is a common fault with the turbo vaccuum but of relaxing that fails then the turbo could be failing but to replace the vacuum first as that is the standard thing to do with this problem.
The quote was £600 and the diagnostics £105.
Warranty response was to first ask for my ins docs my service history and my mot. Then to repeatedly request the cause of failure.
I had sent them the diagnostics which said this is the fault the computer highlighted.
That was not good enough and again they wanted cause of failure.
The technician can’t diagnose the cause as it’s intermittent until it fails fully so they then refused to cover it.
I asked how it is their policy to leave an intermittent problem that can cause power loss while driving and how that problem doesn’t meet the requirement.
All they would say was it isn’t full failure of the part.
I told them exactly how I felt about this and as per google asked how much of a refund I can get if I cancel as I am only 9 months into a 3yr policy.
They stated zero and that any further issues with the vehicle to re contact them.
I still have the issue and I have had to pay the diagnostics fee too.
Literally every time there is a problem you personally have to pay to diagnose it and if they decide it isn’t covered which they will do then you are left to foot the bill.
They are scammers the customer service is terrible and they do not care if you are left with a dangerous fault on your vehicle.
I am seriously thinking of selling my vehicle now and losing the £1500 I paid for cover as it is worthless.
AVOID AVOID AVOID
19 November 2025
Unprompted review
Reply from LOVE WARRANTY
Hi Graham,
We are sorry to hear how frustrating these issues have been and we appreciate the chance to clarify what happened with your claims.
Regarding the rear washer pipe, this was not declined because we did not want to help, but because the pipe had not failed. It could be refitted without replacement, and your agreement only allows us to authorise repairs when a covered component has suffered a confirmed failure.
With the loss of power concern, our team asked your garage to confirm which component had failed. The diagnostic report indicated a possible vacuum or turbo issue developing, but it did not confirm a failed part. Your warranty cannot authorise a preventative repair before a mechanical breakdown is identified, which is why we could not approve the claim at that stage. Diagnostics are only covered when a valid repair is authorised.
We understand the frustration this causes and we are happy to reopen your case if your garage can provide evidence of a failed component. This will allow us to reassess the claim under your policy.
If you would like to share updated information, please contact our claims team at claims@lovewarranty.co.uk
and we will be pleased to help further.
Thank you for your time,
Love Warranty claims team
The company refuse to let kwik fit fix…
The company refuse to let kwik fit fix my £15000 van which was purchased just over 60 days ago and now tell me that I have to find another garage to send a full report off so they can then decide if they will honour the warranty and judging by the rest of the reviews I think we can safely say that the answer will be no
18 November 2025
Unprompted review
Reply from LOVE WARRANTY
Dear Customer,
Thank you for leaving your feedback. We appreciate the opportunity to address your concerns and clarify our claim procedures.
We would like to explain why we request specific diagnostic reports before approving repairs:
Garage Selection: Under Section 5 of our policy terms, repairs can be carried out at any VAT-registered repair centre in the UK. We do not restrict you to specific garages; however, the chosen garage must be able to provide a fully itemised diagnostic estimate on letter-headed paper detailing the root cause of the failure.
Diagnostic Reports: To assess any major claim fairly, an accurate diagnostic breakdown from the repairer is required to confirm which specific components have failed and whether they are covered under your agreement. This standard step protects both the vehicle owner and the warranty provider before work begins.
We are committed to reviewing your claim fairly once a VAT-registered garage submits the diagnostic report. Please reach out directly to our support team at support@lovewarranty.com or call 0330 390 3959 with your vehicle registration so we can assist you in getting your claim processed smoothly.
Kind regards,
Customer Relations Team
Denied claim on warranty due to vehicle…
Denied claim on warranty due to vehicle not serviced in line to manufacturer recommendation date.
RECOMMENDED NOT COMPULSORY!
Had annual service 31 days past due date even though LW state service should be done within 30 days from the due date!
Mmi screen fault would not have been picked up on any kind of service whether done prior or later.
Even though the service interval was their excuse to deny this claim how/why did they pay out for another claim previously made when this was the same service interval!?
Just a sly tactic of avoiding a payout.
Looks like they are doing this quite a lot recently.
17 September 2025
Unprompted review
Reply from LOVE WARRANTY
Dear Customer,
Thank you for sharing your feedback. We appreciate the opportunity to clarify our policy terms and explain how service requirements are applied.While we understand your frustration regarding the MMI screen fault, we would like to address the points raised in your review:
Service Interval Obligations: Under Section 10.10 of our Terms & Conditions, it is a strict condition of cover that the vehicle is serviced in accordance with manufacturer recommendations, within a grace period of 30 days or 1,000 miles of the due date.
Compliance with servicing schedules is essential to keep the warranty agreement valid across all covered components. Prior
Claims & Policy Status: Each claim is assessed individually at the time of submission based on the vehicle's documentation and policy status. If a service delay exceeds the permitted 30-day allowance, it impacts the validity of the agreement moving forward under the policy terms.
We always aim to apply policy terms fairly and consistently for all policyholders. If you would like our management team to re-examine your file or discuss your account further, please contact us at support@lovewarranty.com or call 0330 390 3959 with your vehicle registration.
Kind regards,
Customer Relations Team
I was unfortunately sold this scam of a…
I was unfortunately sold this scam of a warranty,put a claim in for egr and cooler from a very good garage and after all the messing about and got told over the phone this was covered had the work done,My mistake now they refuse to pay saying its wear and tear, So basically anything and everything has been blanket covered by these people under wear and tear and they are not liable for ANYTHING .DO NOT TRUST THIS WARRANTY,IT IS NOT FIT FOR PURPOSE ,NEVER AGAIN .
3 September 2025
Unprompted review
Reply from LOVE WARRANTY
Dear Customer,
Thank you for leaving your review. We are sorry to hear about your frustration regarding the outcome of your claim and your experience with our team.We would like to clarify how claims of this nature are assessed under our policy terms:
EGR Valve & Cooler Coverage: Component coverage is defined within our policy terms, where specific items like EGR valves are listed under covered fuel system components. However, claim approval remains subject to diagnostic evidence regarding the root cause of failure.
Wear & Tear vs. Mechanical Breakdown: As with industry-standard warranties, policies cover sudden mechanical breakdowns rather than gradual carbon build-up, blockages, or wear and tear.
Pre-Authorisation: Final payment requires written pre-authorisation before repairs commence to ensure the diagnosis and parts fall within policy guidelines.
We take allegations regarding conflicting verbal advice very seriously. We would welcome the opportunity to review call recordings and re-evaluate your file. Please contact our management team directly at support@lovewarranty.com or call 0330 390 3959 with your vehicle registration and claim details so we can investigate this thoroughly.
Kind regards,
Customer Relations Team
We’ve worked with Love Warranty for a…
We’ve worked with Love Warranty for a long time, and the difference between them and other companies is clear – they provide an honest, upfront service you can truly rely on. Their transparency, professionalism, and commitment set them apart in this industry. We highly recommend other dealers to seek out their services.
Regards
Stuart
TTS CAR SALES LTD
6 August 2025
Unprompted review
Reply from LOVE WARRANTY
Dear Stuart,
Thank you so much for the fantastic review and for your continued partnership with Love Warranty!
We take great pride in delivering an honest, transparent, and reliable service to both dealership partners and policyholders. Knowing that our commitment and professionalism stand out to you and the team at TTS CAR SALES LTD means a great deal to us.
We truly value our working relationship with you and look forward to continuing to support you and your customers for many years to come!
Best regards,
Dealer Relations Team
I can't praise this warranty company…
I can't praise this warranty company enough! I bought my car a couple of months ago and it came with 6 months warranty included. When my car broke and I needed a new fuel pump my heart sank when I saw these 2 bad reviews on trust pilot! I am very happy to say this is not my experience with the company. Emma has been absolutely amazing and so helpful. The process is easy to follow and the response times have been very quick. Thank you so much for taking the stress out of a bad situation.
24 July 2025
Unprompted review
Reply from LOVE WARRANTY
Dear Customer,
Thank you so much for taking the time to share your positive experience! We are thrilled to hear that we could help make a stressful situation easier for you and get your car back on the road with a new fuel pump.
We will be sure to pass your kind words directly to Emma—she will be delighted to know her support made such a difference.
Thank you again for choosing Love Warranty, and we wish you many happy and safe miles ahead!
Kind regards,
Customer Relations Team
Not informed about correct process…
Not informed about correct process steps to complete claim and refused to pay.
10 July 2025
Unprompted review
Reply from LOVE WARRANTY
Dear Customer,
Thank you for bringing your concerns to our attention. We take all feedback seriously and are sorry to hear about your experience.We strive to ensure that our claims procedure is clear and accessible to all policyholders from the start of their agreement.
The standard steps to submit and process a claim—including contacting us before repairs commence and providing a diagnostic estimate—are outlined in our policy documentation as well as on our website. Because pre-authorisation is a key requirement of our claims process to ensure repairs fall under policy cover, repairs carried out without prior approval cannot be reimbursed.
We would welcome the opportunity to look into your file and review how your claim was handled. Please contact our management team directly at support@lovewarranty.com or call 0330 390 3959 with your vehicle registration and claim reference so we can assist you further.
Kind regards,
Customer Relations Team
My full length review is on Google
My full length review is on Google, absolutely money grabbers, paid 400 for a warranty for 1 year which the dealer said would cover everything but brake pads and discs, would even cover some wear n tear like suspension just not tyres which was a complete lie (if you read into the finer details of the policy) just had a turbo booster pipe burst and the it's gonna be bout 200 and they won't do anything, also one of the most ridiculous clauses I've read is they can class anything as an act of God and not be liable to pay out for it, as for ur response what utter bull shit u scamming wankers, *uck urselves and trust pilot for the baby language restrictions
5 December 2024
Unprompted review
Reply from LOVE WARRANTY
Dear Customer,
Thank you for leaving your feedback. We are sorry to hear about your frustration regarding your recent repair costs, and we appreciate the opportunity to clarify how our warranty policies operate.While we understand your disappointment regarding the turbo booster pipe, we would like to address the points raised in your review.
Policy Terms & Dealer Representations: Our warranty agreements clearly outline covered and excluded components in the documentation provided at the time of purchase.
Hoses, pipes, and consumable items are standard exclusions across the motor warranty industry, as coverage focuses on core mechanical and electrical failures. We always encourage customers to review the policy schedule to understand the full scope of cover. Industry-Standard Exclusions: Clauses regarding wear-and-tear limits, non-covered rubber/piping components, and standard legal exclusions (such as external damage or acts of God) are standard across the automotive warranty sector. These terms ensure fair, consistent claim assessments for all policyholders.
If you would like us to review your claim details or discuss your policy further, please reach out to our team at claims@lovewarranty.com or call 0330 390 3959 with your vehicle registration.
Kind regards,
Customer Relations Team
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