4 Failed delivery attempts including taking a day off for the 4th "confirmed" delivery. Customer service - I was tempted to name the individual but decided against it - was useless at best, rude and... See more
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Review summary
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Reviews shaping this summary
Ordered a handrail from them.. was told it would be delivered on the 1st June. Nothing came, 10 days later after further ‘investigation’ from Love Skirting into where the hell the handrail had actuall... See more
Ordered 3m length of oak for a window sill but when delivered the wood was warped that bad unable to fit. Very poor customer service as would not accept return or replacement. Even after explain... See more
Do not use this company. I ordered white primed thresholds for my new white floor. Happy that I could use them without painting them. When they were delivered they had been packaged with brown ta... See more
Company details
Written by the company
We are a leading supplier of different species of wood, including oak and walnut, for home furnishings. All of our products are available for delivery throughout the UK.
Contact info
190 High Street, B6 4XA, Birmingham, United Kingdom
- Sales@loveskirting.co.uk
- loveskirting.co.uk
2.6
Poor
795 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great communication
Great communication, arrived on time. Quality product. Would recommend.
19 October 2023
Unprompted review
Reply from LoveSkirting
Hi Chris,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards,
Kate
Love Skirting Sales Team
Received order and when opened we found…
Received order and when opened we found that only 1 set of 5 Architrave sets were contained, a substitute of 7 lengths of random skirting had been included.
When tried to call the phone number was always engaged, so went on website and requested a call back but to no avail. Emailed and after 2 days got an email saying this is what you ordered and a photo of 3 packages at my door, they just did not want to know that my order was not as I requested.
Customer service is very poor and it is a shame as I have more projects coming up and they won’t be getting my custom
6 October 2023
Unprompted review
Great product and service
I ordered a hardwood door sill. It arrived within 28 hours. A quality product packed well and delivered quickly.
9 October 2023
Unprompted review
Reply from LoveSkirting
Hi Graeme,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards,
Kate
Love Skirting Sales Team
Great service and great product
Great service and great product, my go to place
22 September 2023
Unprompted review
Reply from LoveSkirting
Hi Steve,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
Love Skirting Sales Team
Poor customer service. Placed an order on 11 Sept for a few…
Placed an order on 11 Sept for a few samples. Invoice states that I will receive my order 3 to 7 working days - but still waiting. Tried emailing a few days ago and no response. Tried telephoning today and got constant engaged tone. Requested a call back today and no response. Not sure what's become of my order!
28 September 2023
Unprompted review
Reply from LoveSkirting
Hi Malcolm,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience. We do strive to meet all our customers’ expectations, and we apologise that on this occasion that did not happen.
We regret to inform you that our phone lines are temporarily unavailable, and we are kindly asking all customers to contact us through email in the meantime. We appreciate that this may be frustrating however, we do aim to respond to all emails within 1-2 working days.
An email has just been sent to yourself regarding the delay of your sample order, and as the email states, we will be processing a full refund for your order so you will be receiving your samples free of charge.
We would like to sincerely apologise for the inconvenience caused by this and we really do appreciate your patience. We hope to hear that you are happy with the samples you receive.
Should you wish to discuss this further, please do not hesitate to contact our Sales Team via email on sales@loveskirting.co.uk.
Kindest regards,
Kate
Love Skirting Sales Team
Excellent service very good…
Excellent service very good communication and excellent shipping
22 September 2023
Unprompted review
Reply from LoveSkirting
Hi Kieran,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us.
We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
Love Skirting Sales Team
Fantastic quality and great service
Lovely quality oak thresholds, really struggled to find these locally with my specific rebate requirements.
Fast and well packaged posting.
Would order again
Thank you
22 September 2023
Unprompted review
Reply from LoveSkirting
Hi Customer,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us.
We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
Love Skirting Sales Team
Hardwood cill lengths
I ordered 2 X 2.1m lengths of hardwood cill to repair a porch, price was very good,only concern was delivery time when I checked out! I emailed to see what they could do,I had a phone call the following morning which said they would deliver within 2 days, amazing service,arrived well packaged. I will sort my materials out sooner next time to save the panic!!
14 September 2023
Unprompted review
Reply from LoveSkirting
Hi Jimmy,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
The Sales Team at Love Skirting
Excellent speedy service
Excellent speedy service. Good quality wood, perfect for the job.
6 September 2023
Unprompted review
Reply from LoveSkirting
Dear Terence,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
Love Skirting Sales Team
Excellent range of products
Excellent range of products. Had exactly what I was looking for. Dispatched in a timely manner.
6 September 2023
Unprompted review
Reply from LoveSkirting
Dear Robin,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
Love Skirting Sales Team
Threshold bar "solid oak"
Purchased another threshold bar from this company. Extremely pleased with quality of product and the packaging was excellent.
Delivered earlier than the estimated date and was kept informed by delivery company . Highly recommended
22 August 2023
Unprompted review
Reply from LoveSkirting
Dear Mr Knight,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
Love Skirting Sales Team
Good service, will use again.
Good communication and prompt delivery. Good quality product.
18 August 2023
Unprompted review
Reply from LoveSkirting
Dear Ritchie,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
Love Skirting Sales Team
Ordering was easy & delivery on time
Ordering was easy & delivery was on time. Am really happy with my purchase. Good quality wood & perfect colour that I needed. Would recommend
18 August 2023
Unprompted review
Reply from LoveSkirting
Dear Ruth,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
Love Skirting Sales Team
Great service!
6 September 2023
Unprompted review
Reply from LoveSkirting
Dear Robert,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
Love Skirting Sales Team
Used Love Skirting a few times
Used Love Skirting a few times, sometimes it takes a reminder email but this time came on time and everything is great, you can’t argue with the quality of the products
16 August 2023
Unprompted review
Reply from LoveSkirting
Dear Dan,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
Love Skirting Sales Team
Placed an order Saturday 2nd September
Placed an order Saturday 2nd September. No email confirmation received however money has been deducted. Have made attempts at contacting company via telephone (no numbers exist or constantly engaged) and emails and yet to still have a reply.
5 September 2023
Unprompted review
Reply from LoveSkirting
Dear Shelley,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience. We do strive to meet all our customers’ expectations, and we apologise that on this occasion that did not happen.
When your order was placed on 2nd September, it looks as though there was an error made when entering your email address which is why you didn't receive your automated order confirmation email from us. When you emailed us on Tuesday 5th September, a member of our Sales Team recognised this and updated your email address immediately.
We then responded to your enquiry straight away and confirmed the delivery date for your order.
We regret to inform you that our phone lines are temporarily unavailable, and we are kindly asking all customers to contact us through email in the meantime. We appreciate that this may be frustrating however, we do aim to respond to all emails within 1-2 working days and are happy to help with any enquiries.
Should you wish to discuss this any further, please do not hesitate to contact our Sales Team at sales@loveskirting.co.uk.
Kindest regards,
Kate
Love Skirting Sales Team
Can’t get hold of company to discuss…
Can’t get hold of company to discuss collection of products ordered. Tried emailing, calling and live chat. No response. Collection window should be 48hrs from ordering but ordered one two weeks ago and still not received any email that they are ready to collect. Can someone please get back to me.
Order numbers: LS237738 & LS236786
15 August 2023
Unprompted review
Reply from LoveSkirting
Dear Isobel,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience. We do strive to meet all our customers’ expectations, and we apologise that on this occasion that did not happen.
We can see that your most recent order was placed on the evening of 25th August 2023. We are closed on weekends and have also been closed on the recent Bank Holiday Monday. However, an email was sent to yourself first thing this morning to confirm that your order will be ready to collect on Thursday 31st August.
The current lead time on all orders is from 3-18 working days, excluding weekends and bank holidays. Your order is being ready within 3 working days.
We have now also attached your other order, LS236786 to this order which will also be ready for collection on Thursday 31st August.
We are extremely sorry to hear that you are not happy with the service that has been provided, however, we really do hope to hear you are happy with the products you receive.
Should you wish to discuss this any further, please do not hesitate to contact our Sales Team via email at sales@loveskirting.co.uk.
Kindest regards,
Kate
Love Skirting Sales Team
Nice Oak door sill
Ordered an Oak door sill. Arrived a week later. A nicely crafted excellent piece of oak. Looks great. If I had to be picky the email templates could do with a tidy.
25 August 2023
Unprompted review
Reply from LoveSkirting
Dear Tracy,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
Love Skirting Sales Team
Loveskirting made ordering simple and…
Loveskirting made ordering simple and sent my order quickly when I asked. Product is excellent and very good value.
1 August 2023
Unprompted review
Reply from LoveSkirting
Dear Tracy,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
Love Skirting Sales Team
Love skirting could not have been more helpful.;
Love skirting supplied exactly the material I wanted and when I needed more urgently, they shipped it on the same day that I placed the order.
Really quite excellent service!
2 August 2023
Unprompted review
Reply from LoveSkirting
Dear Peter,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
Love Skirting Sales Team
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