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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often highlighting the superior finish and durability. The delivery service is frequently commended for its speed, efficiency, and the helpfulness of the drivers, with many appreciating the careful handling of items and proactive communication regarding delivery times. People also found the ordering process straightforward and the customer service responsive and supportive. However, some customers experienced issues with their orders, including delayed deliveries or items arriving damaged, which they attributed to poor packaging or manufacturing defects. A few other people also felt that the priming on some products was inconsistent, requiring additional work before installation.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Product

Reviewers mention positive feedback about product quality and variety. Many customers are pleased with the... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the excellent quality of the skirting... See more

Order

Clients share ambiguous opinions on order experiences. While some reviewers praise the easy ordering process,... See more

Service

Consumers find service to be positive. Many customers praise the great service, fast delivery, and overall... See more

Based on these reviews

Rated 4 out of 5 stars

I placed an order for some dado rail, I needed it quickly for a job I had started, I didn’t need it primed as it was being painted a different colour. My thinking was that it was a stock item and wou... See more

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Rated 4 out of 5 stars

I ordered on line thinking that the skirting was a stock item and that it would be shipped over the next couple of days. I then realised that it was made to order and took a week before it was shipped... See more

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Rated 4 out of 5 stars

Fantastic Driver. Item received late at night so couldn’t clearly see it. Next day in true light realised it was damaged on the edges possibly due to poor packaging as only one side was in protection.... See more

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Rated 4 out of 5 stars

Products delivered on time, and in good condition. Good pricing. Haven't fitted yet, but am hoping there won't be any issues, which I can't see happening.

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Rated 1 out of 5 stars

I ordered some samples from Skirting World by telephone over three weeks ago but nothing arrived, so I ordered more samples via their website about a week later (order ID 450228), again nothing... See more

Rated 5 out of 5 stars

Very helpful on the phone with free samples posted 1st class the same day. Order was placed and updates were given. Very fast delivery and great quality. What’s not to like. Will definitely use this c... See more

Rated 5 out of 5 stars

The more modern Torus profile is more attractive and likely to be easier to clean. Undercoat was a warm white so needed minimal gloss to finish. Best of all we paid extra for faster delivery and the... See more

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Rated 5 out of 5 stars

Ordered softwood skirtings and architraves. Was slightly apprehensive ordering online given the general quality of softwood in terms of knots, warping and twisting but I needn’t have been as the quali... See more

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Rated 5 out of 5 stars

I never write reviews. I’m really impressed and happy with this company. I ordered some skirting and there was an issue with the delivery during transit which was completely unavoidable for them which... See more

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Rated 5 out of 5 stars

Fantastic service, from advice, sales and delivery. Have used at least half a dozen times and Skirting World has never failed to impress. They use their own delivery drivers, so your products turn up... See more

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Rated 5 out of 5 stars

This is the 3rd or 4th time I’ve used Skirting World and have not been disappointed … 100% recommended. Had to call regarding a delivery once during a rainy day as I would be at work and miss the deli... See more

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Rated 5 out of 5 stars

Placed my order and waited for confirmation of delivery. After a few days I contacted the company and they replied within 15mins with a delivery date. The day before delivery I received a call from th... See more

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Rated 5 out of 5 stars

Once again great service from skirting world, great selection of products and sizes, better than dragging out to a DIY store only to find damaged and warped skirting. Delivery guys are very helpful to... See more

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Rated 5 out of 5 stars

Great choice and clear information on prices. Variety of lengths was also a factor in choosing Skirting World - other sites didn’t have longer lengths available meaning splicing boards together which... See more

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Rated 4 out of 5 stars

Order all on time and complete. Delivery driver helpful and friendly If I had one comment I paid extra for everything to be undercoated but didn't think it was that good a finish

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Rated 2 out of 5 stars

I ordered a skirting board and an architrave set. While the skirting board arrived in good condition and met expectations, the architrave pieces were a major disappointment. Every single one showed... See more

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Rated 5 out of 5 stars

Outstanding service and quality. Skirting World sorted my order quickly and made the whole process effortless. The staff were extremely polite, professional, and genuinely couldn’t do enough to help... See more

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Rated 5 out of 5 stars

Following my previous review I am extremely pleased at the initiative they took to fix my problem as they also sent me free enhancements on my dado rail Just be patient with the company and they w... See more

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Rated 5 out of 5 stars

Always had a very good experience. From initial order placement to amending orders (due to my error) I have always found the team very helpful. Delivery is very well coordinated and very clear.... See more

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Rated 5 out of 5 stars

The ordering was easy. They kept us informed of every stage from order right up to the delivery. The delivery guy phoned before delivery to inform us of the time he would deliver and was very pleasan... See more

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Rated 5 out of 5 stars

Easy to order, excellent delivery times and very pleasant delivery guy - but most of all obviously handled with care, no marks/dinks or lumps missing due to being bashed about. Definitely recommend a... See more

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Rated 5 out of 5 stars

Ordering was simple, the delivery arrived within the stated time, as did the the driver arrive within the stated time slot. The driver was polite, courteous and very helpful bringing the delivery ri... See more

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Rated 5 out of 5 stars

Very pleased with our order. We called customer service as one item was missing and they despatched it straight away. We were well updated about our delivery once items had been despatched

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Rated 5 out of 5 stars

Haven’t fitted my new skirting yet but it was delivered on time and was great value for money.I will be able to fit the skirting without any joins due to its long length which is a bonus and I didn’t... See more

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Rated 5 out of 5 stars

Excellent customer service and great product. I had a minor delivery issue but one phone call later the issue was resolved and the company went further than expected in assisting me. Great company and... See more

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Rated 5 out of 5 stars

I have used them a couple of times now and they are amazing, so helpful, the website is easy to navigate, the goods are excellent quality and when I called because I had not ordered enough the guy was... See more

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Rated 5 out of 5 stars

Straight forward ordering process with plenty of options available. When I needed to make a slight change to my order, this was easy to do. Delivery was on time and all product received in good condit... See more

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Rated 5 out of 5 stars

I really appreciate this store. They offer a great range, great quality, good prices and reliable delivery. Add to that the friendly, polite, helpful staff, and you couldn't want for more. 100% r... See more

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Rated 5 out of 5 stars

Very good quality. Even my son-in-law who is a joiner commented on the quality & it looks lovely. Will definitely be buying again for our living & dining room.

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Rated 5 out of 5 stars

Nice product delivered exactly when scheduled. This is just the first part of a complet house refurbishment so will definitely use for the rest of the house as I progress.

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Rated 5 out of 5 stars

Realistic pricing which includes shipping Quality product Great finish I’ve ordered 3 times over the last 4 years and have been very satisfied with the product. Kept in the loop with dispatch an... See more

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Rated 5 out of 5 stars

Ordering the skirting board was easy, the price was competitive, and I was kept up to date with the production process. Delivery was on time, and the driver helpful and friendly.

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Rated 5 out of 5 stars

I had a great experience, delivered on time, 3 adhesive were delivered in wrong colour and when I called them, they immediately sent a parcel with the correct items which I received next day. Great cu... See more

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Rated 5 out of 5 stars

Just what I needed, I'm actually using it as a mantle piece. Delivery was a little longer than I expected but not an issue. Thank you :)

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Rated 5 out of 5 stars

After a long search and plenty of indecisiveness, I got in touch with Skirting World and immediately felt I’d chosen the right company. They sent out free samples in great time and offered cle... See more

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Rated 5 out of 5 stars

Excellent service. Easy and efficient from website order to delivery. Kept informed throughout each step, right down to delivery date and time. Awesome service.

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Rated 5 out of 5 stars

Easy to order, arrived on time, good quality. Professional. Really happy with the product.

Rated 5 out of 5 stars

Easy to order, kept up to date with the process, speedy delivery, wasn't in at the time of delivery, was put in secure place and bubble wrapped for protection 👍👍👍

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Rated 5 out of 5 stars

I love skirting world The customer service is super helpful. I’ve ordered skirting and architrave to match the originals from my house renovation. They deliver really quickly. I recommend them... See more

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Rated 5 out of 5 stars

I haven’t used the boards yet, but great service and fast delivery. Thanks again to the delivery driver who was good enough to keep knocking until I heard him and gave me a lift to put them by the... See more

Rated 3 out of 5 stars

Ordering was straightforward and delivery very timely, although the driver didn't seem to be aware of the what3words location added to the order as requested and got lost. The dado rail was good value... See more

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Rated 2 out of 5 stars

We’ve previously used skirting world and found them very efficient. We’re currently doing a Reno project and needed some skirting to match previous from them. Online they advertise NHS discount via em... See more

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Rated 1 out of 5 stars

I ordered a 4 metre skirting board. It was delivered, unwrapped so therefore it wasn’t protected and then once it was taken indoors all the dents and scuff marks became visible. It was heavy rain at t... See more

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Rated 5 out of 5 stars

The product is just what we wanted but as I have ordered before I knew it was going to be good. The delivery driver went above and beyond and left the item raised off the floor as I wasn’t home. So ki... See more

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Rated 1 out of 5 stars

Do not use this company! They are scammers! I paid an extra £45 to have the order delivery in 1-4 days, but it turns out, unless you live locally to Birmingham, you won't be getting it within that ti... See more

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Rated 1 out of 5 stars

I waited In all day for my order to not arrive. I then get told that it was turned away by me because it was damaged which is not the case. My carpenter has been paid to do nothing as the material s... See more

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Rated 1 out of 5 stars

Buyers, BEWARE. this is a scam company My order has not arrived since the 20th of December I sent 2 emails have called many times their WhatsApp didn't work My order number is 429241 It has been 7... See more

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Rated 1 out of 5 stars

Paid £19 for a delivery between 4 to 6 working days. Ordered on the Sunday so they got it first thing Monday morning. I recieved an email telling me it was going to be delivered on the following Tuesd... See more

Company replied

Rated 2 out of 5 stars

The skirting is excellent quality and the service is good. Unfortunately, I ordered too much of it on my builder's recommendation and they have a very unfair returns policy where they only refund 50... See more

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Rated 3 out of 5 stars

The system online to inform you of progress does not seem to work. I became concerned about delivery schedule, and online suggested the products were still being selected for manufacture. When I cal... See more

Company replied


Company details

  1. Home Improvement Store
  2. Decoration and Interior Design Store
  3. Interior Designer
  4. Manufacturer

Written by the company

When it comes to skirting board and architrave, we know best. Using only the best MDF on the market, we manufacture every piece to order and deliver 98% of orders on our own fleet of delivery vehicles. We're expanding our product range and now offer wall panelling as well as internal doors. Every single order is available with free delivery as standard.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

807 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Smooth order process

Smooth order process, quick delivery within the time slot given, driver was friendly and courteous and order was exactly what ai ordered and in great condition.

9 April 2026
Unprompted review
Rated 1 out of 5 stars

Will it ever arrive????

I needed to order some skirting board. I found this company online. I called them to have a sample of black skirting sent to me. This call was on a Wednesday before Easter. I spoke to Connor. I said that I'm not in a hurry for the sample. It can be sent out on the Tuesday (after Easter Bank Holiday). Seven days later, still no sample. I call them again, asking if the sample was sent. The person I spoke to (James) had no idea. "Don't worry, I'll get one sent out to you today. I'll have it sent first class tracking"

Three days later, I call to tell them that I have still not received the sample. "I'll have a sample sent to you today".

Errrrr, no. You're missing the point. I don't care if you send another sample out to me today. I want to know why I have yet to receive the sample sent to me.

"We'll get another one sent to you. I'm going to box it now while I'm on the phone to you"

That's what the other guy said. He said he was packing/boxing it now. I've still yet to receive the other sample. I want to know whether the other sample was sent out. Was it?

"No, it wasn't"

If they can't even send a sample, how can I trust them to send me an order on time (or even receive an order)?

No doubt the company will reply here that there was miscommunication, forgetfulness or a computer error.

7 April 2026
Unprompted review
Rated 1 out of 5 stars

Don't waste your time

I ordered some samples from Skirting World by telephone over three weeks ago but nothing arrived, so I ordered more samples via their website about a week later (order ID 450228), again nothing arrived. I then called them another week later and they said I would receive the samples "tomorrow", yet again nothing arrived.

Today I tried to call them three times and they did not answer the phone.

I've noticed that other reviewers have also been experiencing problems with samples, and even purchases, not arriving.

I'm wondering if there is anyone there?

10 April 2026
Unprompted review
Rated 1 out of 5 stars

Missing items

Missing items
Rang numerous times with no answer, sent a message with no answer and sent WhatsApp message with no answer.
So as it stands, out of pocket with nowhere to turn.
I’d go somewhere where you can speak to someone tbh.
Quick update… completely ignoring my calls and messages, have had to raise a dispute with PayPal to try and sort it.
Avoid if possible.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful on the phone with free…

Very helpful on the phone with free samples posted 1st class the same day. Order was placed and updates were given. Very fast delivery and great quality. What’s not to like. Will definitely use this company for all my future skirting/architrave requirements.

20 March 2026
Unprompted review
Rated 1 out of 5 stars

I ordered 3x samples 8 days ago

I ordered 3x samples 8 days ago it is still saying awaiting fulfillment I can't make a order till I receive some samples I have read other reviews saying the same and then you get the company replying saying this isn't right for samples we will look in your it I've tried emailing phoning just can't get hold of anyone they must be doing so we'll they don't need new orders. Doesn't fill you with much confidence very disappointed not a way to run a company

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Great price

Great price, great quality, I paid a little extra for primed window sills, they came quickly, free delivery, great tracking info. Would recommend without any hesitation.

3 April 2026
Unprompted review
Rated 1 out of 5 stars

This company is an absolute joke…

This company is an absolute joke ordered wall panels ordered was accepted, had notification delivery was two stops away at 8.30 this morning rang at 4.30 pm to be told they weren't in stock so why did they accept my order do not use this company they have nothing but excuses.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

My go to shop for MDF skirting boards.

I’ve ordered several times from Skirting World and have been extremely pleased with the quality of the skirting and the window boards. They keep you up to date with the order progress and deliver on time as promised. An excellent company, I’d highly recommend them.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Product…

Excellent Product delivered within the timescale originally quoted
Cheerful helpful delivery guy
Unfortunately we did not know exact delivery date if we had known we could have had the storage area ready which would have been useful if it had been raining
very satisfied with quality of product and price Will definately be ordering more from Skirting World

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Great service, fast delivery

I haven’t used the boards yet, but great service and fast delivery.
Thanks again to the delivery driver who was good enough to keep knocking until I heard him and gave me a lift to put them by the side of the house 😁🙏

19 March 2026
Unprompted review

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