Was delivered fast, and in time. Payment was easy and shipping was reasonable. Products came out great except for a toy bag that just kinda ripped open. It was fairly inexpensive so I'm not too bummed... See more
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Haven't done reviews on products. One was great, one still in process bc waiting on replacement. Two I am on the fence about...need to use more. Overall I loved your quick customer service response.... See more
The item I ordered did not work. Lovehoney did what they could to try and troubleshoot it, but it still failed to work. Disappointed in their quality control, but they did make the situation right by... See more
Company details
About Lovehoney
Written by the company
👋 Welcome to Lovehoney! We're all about creating a welcoming and inclusive space for you to discover your sexual happiness!
At Lovehoney, we provide a curated selection of sex toys, sexy lingerie, condoms, lubricants, and tantalizing gifts that cater to your every desire. With thousands of products in stock, we offer a diverse range to ensure your exploration of pleasure is both exciting and fulfilling.
Your privacy is our priority, so that's why all orders are dispatched directly from our warehouse in Atlanta, GA, in plain brown boxes, ensuring your intimate journey remains your little secret.
We want to make your pleasure journey smooth and enjoyable, ensuring you find the perfect match for your desires at low prices, with free delivery available, and hassle-free returns.
At Lovehoney, we blend the smart and educational with a touch of fun. If you are seeking advice or guidance, immerse yourself in our vibrant community through buyers' guides, forums, and product videos, or explore the genuine insights from our 300,000+ sex toy reviews.
For additional assistance, our award-winning customer service team is here for you, providing expert advice and personalized support through chat and email. We'll make sure that your pleasure journey is as smooth as possible.
Elevate your intimate moments with us, where sexual wellness, education, and a hint of fun come together seamlessly. Discover your sexual happiness with Lovehoney. 😍
Contact info
United States
- customercare@lovehoney.com
- lovehoney.com
3.9
Great
25K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Negative 💩😣
31 October 2025
Reply from Lovehoney
Hi there,
We're very sorry to hear that you weren't satisfied with your order.
Our Customer Care team has reached out to you directly to see if there's anything we can do to turn your experience around.
Kind regards,
Lovehoney Customer Care
Products arrived quickly and safely
5 May 2026
Product came fast and was exactly advertised.
Product came fast and was exactly as advertised. Would recommend to anyone looking for these type of things. Girlfriend is real happy.
4 May 2026
Reply from Lovehoney
Hi there,
We are sorry to hear your experience fell short of expectations.
Our Customer Care team will be in touch shortly to assist and resolve this matter.
Apologies for any inconvenience caused.
Regards,
Lovehoney Customer Care
Excellent customer service
1 May 2026
My products arrived on time
My products arrived on time, and we’re of quality. I am pleased with the purchase.
2 May 2026
Quality of products
Quality of products, timeliness of transaction from purchase to delivery
2 May 2026
Horrible customer service
I order a few items from them , never received a confirmation email, order number or shipping details , the order has been paid for. I’ve tried to contact them multiple times over the past 4 days and the stupid AI bot keeps telling me to give my email and name which I’ve done, and still no email, then it said it would get me in contact with a agent and you guessed it their are none available. I have no idea it I will receive my items. I absolutely don’t recommend purchasing from them
1 May 2026
Unprompted review
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I'm sorry to hear that you have not received our emails and have not been able to contact an agent.
We have passed your feedback on regarding this.
We have contacted you directly via email to get more details about the order so that we can locate this for you.
Apologies for any inconvenience caused.
Kind regards,
Lovehoney Customer Care
Bedroom Additions - Products arrived timely and exactly as…
Products arrived timely and exactly as described.
1 May 2026
Wrong selection for me - Able to upgrade
The device didn’t feel good. Its sensations weren’t realistic and there wasn’t enough friction to maintain an erection. I selected the wrong product for me. Thanks to the gracious customer return policy, I was able to get a refund and upgraded to a more powerful tool. Hope to have better luck!
30 April 2026
Reply from Lovehoney
Hi there,
We apologize that the item you purchased did not meet your expectations.
We completely appreciate that not every toy will be right for everyone and so we created the 100 Day Pleasure Guarantee. Under this you are welcome to return one toy per order for a gift voucher.
Our Customer Care team will be in touch shortly to see if this is something you'd like to take advantage of.
Kind regards,
Lovehoney Customer Care
Enhanced bedroom expirence
we love using our toys to make the bedroom experience enhanced!
30 April 2026
Product was exactly as described and…
Product was exactly as described and had made for a wonderful experience. Shipping was fast.
1 May 2026
Good value
Previously purchased the purple option and the motor was stronger. Still a good product for a good price 👍🏼
30 April 2026
Reply from Lovehoney
Hi Steven,
I’m really sorry to hear that the item you have just isn’t quite right.
We completely appreciate that not every toy will be right for everyone and so we created the 100 Day Pleasure Guarantee. Under this you are welcome to return one toy per order for a gift voucher.
We have contacted you directly to get this resolved for you right away.
Apologies again for the trouble caused.
Kindest Regards,
Lovehoney Customer Care
The garments were perfect
The garments were perfect - full stop - exceeded my expectations in every way
30 April 2026
fast discreet shipping/arrival thanks…
fast discreet shipping/arrival thanks impressed with the quality of what I got thanks guys and gals!
27 April 2026
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