Goods arrived well packed and shipped quickly. Some of the products were difficult to open but I managed eventually. The caps are very tight so no leaks during shipment. Purchased three different lub... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have had a good experience purchasing my stuff. I have always been hesitant buying any kind of sex toy from anywhere. I found most of the reviews helpful and there was a pretty good sale as well s... See more
So happy with my purchase love all it Delivery was awesome as I looked at the packaging question about being discreet and not wanting other people to know or judge but came in brown box no labellin... See more
I have purchased from Lovehoney a few years ago and were very happy with their service back then. We were looking to add to our toys and LH has maintained their excellent of service over the years. Lo... See more
Company details
- #3 of 6 best companies in Sex Toy Store
- #3 of 5 best companies in Adult Entertainment Store
- #2 of 2 best companies in Erotic Clothing Store
- #3 of 5 best companies in Lingerie Store
- #7 of 10 best companies in Underwear Store
About Lovehoney
Written by the company
👋 Welcome to Lovehoney, Australia's #1 sex shop and adult store. We're all about creating a welcoming and inclusive space for you to discover your sexual happiness!
At Lovehoney, we provide a curated selection of sex toys, sexy lingerie, condoms, lubricants, and tantalizing gifts that cater to your every desire. With thousands of products in stock, we offer a diverse range to ensure your exploration of pleasure is both exciting and fulfilling.
Your privacy is our priority, so that's why all orders are dispatched directly from our warehouse in Brisbane in plain brown boxes, ensuring your intimate journey remains your little secret.
We want to make your pleasure journey smooth and enjoyable, ensuring you find the perfect match for your desires at low prices, with free delivery available, and hassle-free returns.
At Lovehoney, we blend the smart and educational with a touch of fun. If you are seeking advice or guidance, immerse yourself in our vibrant community through buyers' guides, forums, and product videos, or explore the genuine insights from our 300,000+ sex toy reviews.
For additional assistance, our award-winning customer service team is here for you, providing expert advice and personalized support through chat and email. We'll make sure that your pleasure journey is as smooth as possible.
Elevate your intimate moments with us, where sexual wellness, education, and a hint of fun come together seamlessly. Discover your sexual happiness with Lovehoney. 😍
Contact info
133B Lavarack Avenue, QLD 4009, Eagle Farm, Australia
- customercare@lovehoney.com.au
- lovehoney.com.au
4.4
Excellent
28K reviews
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Ur delivery was so quick I will order…
Ur delivery was so quick I will order stuff again
17 June 2026
Quick service great product.
16 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Lovehoney
Hi there,
We're so sorry to hear that you're having trouble with an item and can understand the frustration that would cause.
Our items are covered by a 1 year faulty warranty so our Customer Care team has reached out to you directly to get this sorted for you.
Kind regards,
Lovehoney Customer Care
Good Experience!
Fast and not obvious delivery, well priced products, can’t complain at all 😊 great service
9 June 2026
Ease of ordering
Ease of ordering. Swift delivery. Discreet packaging can't have the kids see mummy's toys. Quality product
16 June 2026
I was very happy with what I ordered…
I was very happy with what I ordered online no problem. I’ve sent something back and there was no hassle. It was all easy thank you very much. I’d recommend it to anyone.
9 June 2026
Couldn't cancel shortly after placing…
Couldn't cancel shortly after placing order, cheap quality products
15 June 2026
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I'm sorry for any inconvenience caused.
We cannot cancel an order once placed I'm afraid, as advised in our contact with you and on the help page of our site.
You are welcome to return the item/s to us for a refund if they are not wanted. Toys must not be opened to qualify for a refund.
Kind regards,
Lovehoney Customer Care
Prompt service and product was as…
Prompt service and product was as described. Thankyou 😊
16 June 2026
Second time love honey gets my order…
Second time love honey gets my order wrong thanks again. Never shopping here again
2 June 2026
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I'm sorry for any confusion caused.
I can see that we have been in contact via live chat and advised that you have received the correct item as per the product video on the item page.
You are welcome to return the item to us for a refund if this is unwanted.
Kind regards,
Lovehoney Customer Care
The delivery was quick
The delivery was quick, and the products are of good quality. I would definitely recommend.
15 June 2026
Fast delivery
8 June 2026
Prompt delivery and very happy with the…
Prompt delivery and very happy with the purchase. Looking forward to shopping with Lovehoney again soon.
8 June 2026
Easy Breakage
The item I brought, which was a Bra immediately broke. I literally didnt even get to fasten the back straps before the shoulder strap snapped. My boyfriend got me it as a gift and we both giggled at it breaking, he made heart of it by saying "your big titties cant be held by it", and luckily for me i know how to sew and I sew it back together.
Honestly, would not recommend.
15 June 2026
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I'm sorry to hear that you have a faulty item.
We do have a 1-year warranty for our items in case they develop a fault, so we can assist with this.
We have contacted you directly to organise the return of the item for a replacement or refund.
Apologies for any inconvenience caused.
Kind regards
Lovehoney Customer Care
As described!
5 May 2026
Getting my order was great
Getting my order was great, very quick with postage.
A bit off as one of the product won't keep charge.
Not sure if it's my end or the pce of equipment.
The 2nd pce is great have no problem with it.
4 June 2026
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