Goods arrived well packed and shipped quickly. Some of the products were difficult to open but I managed eventually. The caps are very tight so no leaks during shipment. Purchased three different lub... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have had a good experience purchasing my stuff. I have always been hesitant buying any kind of sex toy from anywhere. I found most of the reviews helpful and there was a pretty good sale as well s... See more
So happy with my purchase love all it Delivery was awesome as I looked at the packaging question about being discreet and not wanting other people to know or judge but came in brown box no labellin... See more
I have purchased from Lovehoney a few years ago and were very happy with their service back then. We were looking to add to our toys and LH has maintained their excellent of service over the years. Lo... See more
Company details
- #3 of 6 best companies in Sex Toy Store
- #3 of 5 best companies in Adult Entertainment Store
- #2 of 2 best companies in Erotic Clothing Store
- #3 of 5 best companies in Lingerie Store
- #7 of 10 best companies in Underwear Store
About Lovehoney
Written by the company
👋 Welcome to Lovehoney, Australia's #1 sex shop and adult store. We're all about creating a welcoming and inclusive space for you to discover your sexual happiness!
At Lovehoney, we provide a curated selection of sex toys, sexy lingerie, condoms, lubricants, and tantalizing gifts that cater to your every desire. With thousands of products in stock, we offer a diverse range to ensure your exploration of pleasure is both exciting and fulfilling.
Your privacy is our priority, so that's why all orders are dispatched directly from our warehouse in Brisbane in plain brown boxes, ensuring your intimate journey remains your little secret.
We want to make your pleasure journey smooth and enjoyable, ensuring you find the perfect match for your desires at low prices, with free delivery available, and hassle-free returns.
At Lovehoney, we blend the smart and educational with a touch of fun. If you are seeking advice or guidance, immerse yourself in our vibrant community through buyers' guides, forums, and product videos, or explore the genuine insights from our 300,000+ sex toy reviews.
For additional assistance, our award-winning customer service team is here for you, providing expert advice and personalized support through chat and email. We'll make sure that your pleasure journey is as smooth as possible.
Elevate your intimate moments with us, where sexual wellness, education, and a hint of fun come together seamlessly. Discover your sexual happiness with Lovehoney. 😍
Contact info
133B Lavarack Avenue, QLD 4009, Eagle Farm, Australia
- customercare@lovehoney.com.au
- lovehoney.com.au
4.4
Excellent
28K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Discrete great quality fast service…
Discrete great quality fast service have purchased many items will continue to do so
23 June 2026
A great company that is doing great things fir sexpositivirty
I have had a good experience purchasing my stuff. I have always been hesitant buying any kind of sex toy from anywhere. I found most of the reviews helpful and there was a pretty good sale as well so I was about to buy a few different things to try out. The delivery was fast and the box was inconspicuous. The articles were informative too.
The products are good quality and I was confident in the quality.
22 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Doesn't work like a good pump
15 June 2026
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I'm sorry to hear that the item is not quite right for you.
We do have our 100-day pleasure promise, which allows you to return an opened and used item for a gift voucher if you are not happy with it.
You can view the t's and c's of the promise here: https://help.lovehoney.com.au/promise-terms.html.
We have contacted you directly to advise further on this.
Kind regards,
Lovehoney Customer Care
Watching my wife orgasm.
21 June 2026
Fast and discreet delivery
11 June 2026
meow happy as
19 June 2026
It is one of the best shops to buy…
It is one of the best shops to buy things and are alao cheaper thann going through any other shops online. The products you buy always arrive whwn they are areive through the mail and you always get updated for when it is due to arrive.
12 June 2026
Fast Shipping
Fast Shipping, would buy more if I could.
Awesome little product, very under rated this is 3rd I've bought last 2 died due to human error.
15 June 2026
Incredibly quick delivery!
18 June 2026
Fast service
Fast service, good website and great products. We are happy with all our purchases!!!!
10 June 2026
Very satisfied
Great description. Quick and discreet packaging and delivery. A1 service
17 June 2026
Great range of everything we needed and…
Great range of everything we needed and delivery was not late but on time products good condition the whole experience i would recommend this company for it's care and attention
17 June 2026
Reply from Lovehoney
Hi there,
We're sorry to hear your product didn't meet your expectations
Our Customer Care team will be reaching out shortly to learn more about your experience and see how we can help.
Kind regards,
Lovehoney Customer Care
Satisfaction and still moaning
It was easy to follow the website and order the item.It was a good price and delivery method.
17 June 2026
So happy with my purchase love all it
So happy with my purchase love all it
Delivery was awesome as I looked at the packaging question about being discreet and not wanting other people to know or judge but came in brown box no labelling until opening the box absolutely awesome 🙌👏
Quick and easy service no problems purchasing the items
10 June 2026
Ur delivery was so quick I will order…
Ur delivery was so quick I will order stuff again
17 June 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.