Yours Reviews 

212
TrustScore 3.5 out of 5

3.5

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Rated 3 out of 5 stars

I’ve been using them for years and I’ve had good experiences until this time. I have the subscription for every three months and my order has been “under review” and not shipped for 10 days although t... See more

Rated 4 out of 5 stars

My 2nd time round is a lil more eventful. I'm experiencing some hormonal imbalance, so i'm having more acne than usual and with slower healing. So i'm not sure if it's this reason that's causing my fa... See more

Rated 5 out of 5 stars

After using my first day&night set + clean slate exfoliating pads for almost 2 months, I see visible improvements on my face. My acne scars are less noticeable and face is more radiant. I do still g... See more

Rated 3 out of 5 stars

Okay I am not usually into this kind of stuff, like I only do soap and water and this is it, my skincare routine. Though my skin got super worse for the last couple of month so I decided to give this... See more

Company details

  1. Cosmetic Products Manufacturer

Information provided by various external sources

Skincare has been a guessing game for far too long. It’s time to simplify it. It’s time you felt comfortable in your own skin, always. We make skincare that’s right for you. We are Yours.


Contact info

3.5

Average

TrustScore 3.5 out of 5

212 reviews

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3.5

All reviews

(212)

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Rated 5 out of 5 stars

It works and I already ordered my second set!

After using my first day&night set + clean slate exfoliating pads for almost 2 months, I see visible improvements on my face. My acne scars are less noticeable and face is more radiant. I do still get pimples from now and then, which is normal, but they heal faster thanks to Yours products!

I have already received my second set and can't wait to see further improvements.

3 November 2020
Unprompted review
Rated 5 out of 5 stars

Happy purchase!

The shopping experience on the website is user-friendly and attractive. The product description and reviews are very helpful in making purchase decisions. The items are packed nicely and it's a delight to open the package.

I bought the eye serum and clean slate exfoliating wipes. Both products worked for me and I'm happy with the results. The eye serum helped to reduce dark circles and made my eye look brighter and fresher. The exfoliating wipes left my skin feeling scrubbed and clean, and softer and more supple the next day. Thank you yours!

1 November 2020
Unprompted review
Rated 5 out of 5 stars

Great products, even better customer service

I purchased the day and night set and the Clean Slate (first time for Clean Slate). I love all the products. My skin feels healthier and looks so much clearer. And it's such a simple routine!

Customer service is also amazing. I accidentally ordered the wrong set initially so I emailed support. In less than 24 hours they updated my order and refunded the difference.

28 October 2020
Unprompted review
Rated 3 out of 5 stars

Wonderful value, slight mismatch

Tried the trial kit twice! It's still a work in progress, but Love from Yours are wonderfully helpful and responsive. Products feel lovely. However, still trying to match my skin's needs (somehow still feels dry) exactly!

27 October 2020
Unprompted review
Rated 4 out of 5 stars

It’s a great product and it’s the first…

It’s a great product and it’s the first thing that I’ve actually seen results and improvement in my acne and complexion. It’s really easy to order and delivery is fast! I just wish there was an option for bigger sizes as I go through my products quite quickly

26 October 2020
Unprompted review
Rated 5 out of 5 stars

Great Product

The product is amazing. I had been trying to find skincare which is suitable for my skin and so far none is doing as well as Yours. My face is getting better and when there is new pimple the product make it less red. Also when my product is almost finish the second batch came at the right time and I love it.

22 October 2020
Unprompted review
Rated 5 out of 5 stars

I am really pleased withit so far

I am really pleased withit so far. I ordered two sets actually, one for me and one for my teenager who’s been having a problem with acne, redness, constant breakout due to stress, hormones, the weather..
We have tried many products and nothing worked until now.
So thank you. Truly!
Ana decruz

19 October 2020
Unprompted review
Rated 5 out of 5 stars

Finally!! 🎉🎉

All these years, I’ve been looking for a skincare regime that is simple and works well for my acne-prone skin. When I chanced upon Yours, and it was during the Circuit Breaker when maskne was issue, I figured I’d give it a try. And I’m so happy with the results! I’ll certainly be sticking to Yours for a long time. 😉

18 October 2020
Unprompted review
Rated 2 out of 5 stars

If it works for you then it's affordable

I've tried it before.They came beautifully packaged.I didn't find it to be as personalised as another brand but it was an affordable way to try out personalised skincare. I loved the night cream. It kept my face calm and moisturised but others not so much.The day moisturiser and serum didn't exactly helped a lot in maintaining a clear complexion and I didn't see positive differences after using the eye serum. For the eye serum, i had a tough time getting it out.They followed up with an email asking about my experience, I tried to be diplomatic highlighting many of the strengths while providing areas of improvements. Unlike the rave reviews about reformulation, the reply was the formula will be tweaked in future purchases and that the ingredients in the eye serum were made of quality ingredients and how I should tried to get the serum out. It didn't work. Even after using it for a few months, it still have issues on it dispensing the serum. It was only after I posted my review on the Facebook that I was offered a reformulation. It didn't help that they removed the review section soon after. I gave up speaking to them and moved on to other products that worked better for me. Fast forward, I got tempted by their new products(constant ads) I clicked on it and saw that the review section have been revived and they added a review section in their website. I was tempted to get their products until I saw their responses to the less than stellar review. I would say go past the glowing reviews and filter on the less than stellar reviews to get a good gauge on what would happen should the products not work for you.

17 October 2020
Unprompted review
Yours logo

Reply from Yours

Hi Wendy, we're sorry you had a poor experience with our products. We do remember the incident from February, and we've been working on feedback actively since. We're still a young brand with a super passionate team to make the best skincare products for everyone. Are we there yet? No. Are we actively working towards it? Definitely! Along the way we know, there will be some mistakes but we cautiously try not to. Our intentions are honest, and we're truly on a mission to make skincare simple and sustainable. We don't try to hide or delete any of our reviews, including this one- that you have shared across platforms, and we completely respect that. Hopefully, you'll give us another chance.

Rated 5 out of 5 stars

I think this product is great

I think this product is great. It’s easy and the bottle design looks neat and minimalist. My skin feels great now and it is super soft. I never knew a guy could get this kind of soft skin. Ahaha. Would definitely buy again. Going to make this my permanent skin care product. Also hoping for a cleanser though from you guys. Is that in the making?

16 October 2020
Unprompted review
Yours logo

Reply from Yours

Hey Waleed, this just made our day! We're so happy to hear your skin is loving the products. Everyone deserves great skin. As for cleansers, they're coming soon- very soon! We're talking weeks, not months ;)

Rated 5 out of 5 stars

I have sensitive skin that would react…

I have sensitive skin that would react to some of the most reputable organic natural brands. Being 35, I really have wanted to nourish and treat my skin well and have felt defeated so many times with dermatitis like reactions. I was hopeful when I was able to communicate with a Yours consultant and share my concerns with my skin. They were able to send me a sample pack for sensitive skin and I loved it. I have been using it since and my skin is honestly the softest it has ever been and very hydrated. I feel confident to continue my skin care regime with Yours And would happily recommend it 😊

15 October 2020
Unprompted review
Rated 5 out of 5 stars

Made a huge difference to my skin!

I ordered a trial pack because I was so over spending heaps of money on products that didn't work. I was so impressed with the difference that the products made to my skin that I have ordered the full sizes. For the first few days I wasn't completely convinced that they suited me, but by the end of week my skin had adjusted and felt great! As I have got older my hormones have changed and my skin has become unpredictable. I was getting deep, sore acne and seeing the first signs of ageing. I am so pleased to find a set of products that deals with both without clashing! I only wish I could get a matching cleanser.

8 October 2020
Unprompted review
Rated 5 out of 5 stars

LIFE CHANGER!!

LIFE CHANGER!!! To be honest I was bit skeptical to try as I landed on the website from facebook, but oh my God I'm so glad that I did!!
My face has never looked brighter, the serum literally dried my acne within one week, and I love their moisturiser for my combination skin.It's the first time I found a product for combination skin which has the PERFECT hydration level! Thank youuu Yours, I've been getting soooo many compliments on my skin and I love it! Love love love! <3

2 October 2020
Unprompted review
Rated 5 out of 5 stars

Best Skincare Decision I've Ever Made

When I received a courtesy email as to how I was enjoying my products (which I am immensely!!!), I queried if they had a slightly heavier night cream, they immediately advised they would provide a different one in my next subscription delivery, including a list of ingredients.

The products themselves are wonderful; I have very sensitive skin and have had no issues whatsoever. That the products are chosen based on a skin analysis means you'll never waste money on products that will just sit in your bathroom cabinet again! Needless to say I'll be adding to my order next time!

The staff are so kind and quick to provide personalised responses and advice.

Additionally the subscription service is excellent, really convenient and great value.

I would highly recommend these products and services to anyone, they have a customer for life in me.

Thanks to the whole team at Yours!

1 October 2020
Unprompted review
Rated 5 out of 5 stars

So far so good, and EXCEPTIONAL customer service

I have only been using Yours for about two weeks.

I had an issue with the packaging of my trial kit, and when I reached out they promptly sent me a new one at no extra cost even though only part of the product was lost. I had a similar problem with the next trial kit but hardly lost any product.

I have been impressed with the actual product so far, so I ordered the full size (I am hoping the packaging of the full size is more durable than the trial kit).

Since I had issues twice, they also are including a free eye cream on top of the discount you can use when you size up.

Packaging issues, though unfortunate, can happen, but their customer service was so good, and the products seem high-quality enough that I went for it and ordered the full product.

My skin feels amazing even using for such a short amount of time. I have tried many doctors and skin products with no luck or lasting results. I use customized hair care so I thought I would give customized skincare a chance, and so far I love it!

30 September 2020
Unprompted review
Rated 5 out of 5 stars

Amazing

Such a fantastic product! I knew nothing about skincare before I got my personalised skin care; I had no idea what “type” of skin type mine fell into nor did I know how to care for it. I’ve been using this for just over a month now and my skin has never been clearer! Plus it has put me into a great routine that I never had before 😊😊

29 September 2020
Unprompted review
Rated 5 out of 5 stars

Three months of trial-and-error...totally worth it!

From the first time I tried the Day and Night set, I was blown away by the textures and how the products left me feeling on cloud nine. Unfortunately, over the next few weeks, my skin likely went through a detox and I started breaking out like I hadn't done in 15 years or more.

I decided to keep at it regardless, and the Yours team was really helpful in answering my questions and adjusting the formulas on my next set. It also helped that all this happened during Circuit Breaker, so I wasn't meeting people much!

Glad to report that after a second adjustment, we seem to have found the perfect formula. I still get the occasional zit here and there, but the rest of my skin is looking much more even. Feels softer and smoother too.

I have not regretted signing up for the autopilot subscription one bit, and look forward to completing my skincare regime with the Yours cleanser and toner when those launch too! Lots of thanks to Avisha and the Yours team <3

14 September 2020
Unprompted review
Rated 5 out of 5 stars

Such a kind and helpful team

Such a kind and helpful team. The products helped clear up my acne, and just by updating them on how everything was going, they were able to alternate my personal regime to suit my exact needs. Not to mention the products smell amazing and feel so nice to put on.

10 September 2020
Unprompted review

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