Banner for loveelectric

loveelectric Reviews 

939
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 279 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the team for being exceptionally helpful and guiding them patiently through every step of selecting and ordering their new electric vehicles. Consumers also deeply appreciate the fast delivery service alongside clear, consistent communication from the very beginning until the car arrives safely at their home. However, some reviewers were not happy with delivery scheduling, pointing out long unexpected delays and estimated dates that kept being pushed back. A few people mentioned encountering frustrating experiences due to communication issues and feeling disappointed with the overall service provided during their lease.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing team members as exceptionally knowledgeable,... See more

Service

Consumers find service to be positive, highlighting a smooth, seamless transaction and excellent support from... See more

Delivery service

Customers expressed great satisfaction with the delivery service, frequently highlighting quick turnaround... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting responsive and... See more

User experience

Clients share positive opinions on user experience, highlighting how smooth, straightforward, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Smooth transaction, everyone involved was exceptionally helpful. Quick turnaround from an initial enquiry to a delivery date on a used vehicle. The car is immaculate. I'm very happy I've made a decisi... See more

Company replied

Rated 5 out of 5 stars

I don't have anything negative to say! This is my second lease from loveelectric and on both occasions the process has been smooth and easy to follow. From the ease of choosing and booking you... See more

Company replied

Rated 5 out of 5 stars

really good website, makes choosing a car very easy. good communication with the loveelectric team through out the process. it’s my second time using them, will probably be a third when this contract... See more

Company replied

Rated 5 out of 5 stars

Amy was fantastic at answering my questions and giving me confidence to proceed with the order. Very knowledgeable and personable. Overall the process so far has been smooth and there has always been... See more

Company replied


Company details

  1. Leasing Service
  2. also in
  3. Auto Broker
  4. Car Finance and Loan Company
  5. Car Leasing Service
  6. Electric Motor Store
  7. Motor Vehicle Dealer

About loveelectric

Written by the company

loveelectric is on a mission to revolutionise all-electric motoring.

Founded in 2021, we’ve built a fully regulated salary sacrifice platform that empowers employees to lease electric cars using pre-tax income, cutting monthly costs by up to 60%.

We're a B Corp-certified electric vehicle leasing broker specialising in salary sacrifice, enabling businesses and employees to transition toward sustainable mobility. Our inclusive employee benefit allows employees to save up to 60% on new and used electric cars while helping companies lead the way in sustainability - all at zero cost and zero risk to employers.

Every car leased through us comes with fully comprehensive insurance, maintenance, servicing, tyre replacement and breakdown cover - all as standard.

We’ve recently launched the UK’s first salary-sacrifice-compatible virtual Charge Card: a virtual Visa card that turns EV charging into a tax-efficient, fraud-proof, cost-neutral solution for businesses.

#LoveYourJourney


Contact info

4.8

Excellent

TrustScore 5 out of 5

939 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(939)

258 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simple, affordable & takes the stress out of running a car

Choosing Loveelectric through the salary sacrifice scheme was genuinely the best vehicle decision I could have made. The whole process was refreshingly simple, from exploring the options to getting everything set up, and it was far more affordable than I initially expected. What really stood out were the many added benefits that came with it — knowing that insurance, maintenance, and other costs were all taken care of gave me real peace of mind. Driving electric has been a seamless and rewarding experience, and Loveelectric made the transition effortless. I wouldn’t hesitate to recommend them to anyone considering making the switch to an electric vehicle.

25 March 2026
loveelectric logo

Reply from loveelectric

We’re delighted you had such a positive experience with loveelectric, Ash!

Everyone in the team loves hearing how happy our new drivers are; whether it be with their car or how smooth the order process is. Thank you for taking the time to leave us such a great review.

Welcome to the all-electric motoring club.

~ the loveelectric team

Rated 5 out of 5 stars

This is my second car via LE

This is my second car via Love Electric.
They are hot on customer service, have great knowledge around every process from handover, to giving a car back, to getting the best deal for the car you are looking for.
I would highly recommend.

31 March 2026
Unprompted review
loveelectric logo

Reply from loveelectric

Thank you for such a positive review.

Knowing that you've enjoyed your experience enough to commit to another EV with us means the world to the whole team. Whether you're upgrading, switching car or simply sticking with what you love, we're thrilled to have you with us for another round. Here's to more miles, more savings, and more smiles.

~ the loveelectric team

Rated 5 out of 5 stars

Good service

Good service

24 March 2026
loveelectric logo

Reply from loveelectric

Thank you for the 5* review.

We’re very pleased you found the ordering process smooth and are now enjoying your EV.

Welcome to the world of all-electric motoring!

~ the loveelectric team

Rated 5 out of 5 stars

The Extra Mile

I wanted to specifically thank Amy for going the extra mile for me this week. As my current lease is coming to an end and Love Elec had no used Teslas in stock, I was getting really worried. Amy listened to my concerns, kept in touch via email and on the phone - and managed to secure me a vehicle that met my requirements.
We explored lots of different options to resolve my issue and just as I was giving up all hope... Amy found me a vehicle!

26 March 2026
Unprompted review
loveelectric logo

Reply from loveelectric

Thank you so much for taking the time to leave us such a positive review, Danielle.

It's always wonderful to hear when a member of our team has made a real difference to someone's experience. We'll be sure to pass your kind words on to Amy - feedback like this really does mean a lot.

Enjoy every mile in your new EV!

~ the loveelectric team

Rated 1 out of 5 stars

not reliable price structure

Our experience with this company was disappointing. While the initial presentation was good, they were not transparent with the full details upfront and only revealed key information when we were ready to place an order.

Each time we contacted them to order a car with the exact same configuration, we were given a different (and higher) price. There was always an excuse — blaming the dealer or a colleague — but even the same person could not provide a consistent quotation for the same vehicle.

The price kept increasing with every interaction. The first quote was competitive compared to other places, but by the time we were ready to proceed, the cost had gone up significantly.

Overall, it was a frustrating and time-wasting experience.

1 March 2026
Unprompted review
loveelectric logo

Reply from loveelectric

Thank you for taking the time to leave us this review - although we’re of course disappointed to hear your feedback.

We pride ourselves on our upfront pricing and transparency throughout the process, so would be keen to understand what key information we could make clearer at the point of sign-up.

As discussed earlier in your call today, our EV Expert Team is in touch with our dealership network to rectify the pricing discrepancy and will be in touch with a quote promptly.

We apologise again for the confusion with your initial quotes.

~ the loveelectric team

Rated 5 out of 5 stars

My journey with LoveElectric.....

My journey with LoveElectric was excellent right from the start. Their website offered a comprehensive overview of salary sacrifice and EV leasing, simplifying the entire concept. The ordering process for my EV was remarkably smooth. Once my order was placed, the communication between LoveElectric and my HR department flowed effortlessly. I consistently received updates as my vehicle's delivery approached. On the delivery day, the driver reached out to confirm the vehicle's transport to my home and provided a precise estimated arrival time. Following delivery, we concluded the routine checks, signed the required documents, and I embarked on my EV adventure.

Additionally, I opted for the HyperVolt charger, and that service was equally seamless, also conveniently accessible through salary sacrifice.

25 March 2026
loveelectric logo

Reply from loveelectric

Positive reviews like yours really make the difference, Gregory.

It’s always great to hear how happy drivers are after getting a car with us, right through the ordering process to delivery & aftercare.

If there’s anything we can help with in the future then please get in touch.

Otherwise, enjoy your new car and we’ll see you out on the road.

~ the loveelectric team

Rated 5 out of 5 stars

Easy and stress free ordering process…

Easy and stress free ordering process and delivery!

20 March 2026
Unprompted review
loveelectric logo

Reply from loveelectric

Thank you for the 5* review, Anna.

We’re very pleased you found the ordering process smooth and are now enjoying your EV.

Welcome to the world of all-electric motoring!

~ the loveelectric team

Rated 5 out of 5 stars

Quickly dealt with my enquiry

Quickly dealt with my enquiry, found me a car and deal done all within 24 hours. Very good service

19 March 2026
Unprompted review
loveelectric logo

Reply from loveelectric

Thank you for the 5* review, Alex.

We’re very pleased you found the ordering process smooth and are now enjoying your EV.

Welcome to the world of all-electric motoring!

~ the loveelectric team

Rated 4 out of 5 stars

Well done to Amy!

Amy was very helpful during the call. It doesnt feel like she is hiding anything and every conversation very transparent which makes the experience very relaxing

Independent to Amy, I think loveelectric website and automatic emails needs some improvement. Upon signing the documentation, I have no idea what is the next step. Slightly annoyed I have lost one full day apparently waiting for me to send my driving license check code since completing the documentation signature which I was not aware. Was only made aware as I tried to find out what is the next step when chatting with someone via the webpage chatbox.

16 March 2026
Unprompted review
loveelectric logo

Reply from loveelectric

Thank you so much for taking the time to leave us this review.
It's always wonderful to hear when a member of our team has made a real difference to someone's experience. We'll be sure to pass your kind words on to Amy - feedback like this really does mean a lot.

In response to your feedback, we're currently reviewing and improving the automated emails to ensure it's clear what the next step is once documents have been signed. Thank you for letting us know - feedback like this helps us constantly improve our service.

Enjoy every mile in your new EV, and welcome to the all-electric motoring club.

~ the loveelectric team

Rated 5 out of 5 stars

Change of vehicle

Clear options for switching to new vehicle and good communications made the whole process really easy

18 March 2026
loveelectric logo

Reply from loveelectric

Thank you for the 5* review, Ben.

We’re very pleased you found the ordering process smooth and are now enjoying your EV.

~ the loveelectric team

Rated 5 out of 5 stars

Straightforward and great communication!

It's been a refreshingly straightforward experience from start to finish with getting a new car through loveelectric. Our company operates their salary sacrifice scheme, which means I can get a new car at a reduction on what I would need to pay for a typical lease.

Communication from the team has been consistently good throughout the procurement process. I had a wait of about 3 months for the car, and was keep informed throughout. The confirmed delivery date was honoured and the follow-up post-deliver has also been great.

9 March 2026
Unprompted review
loveelectric logo

Reply from loveelectric

We really appreciate you taking the time out of your day to leave us such a positive review, David.

From the very first time you log onto the loveelectric app, all the way through to sitting behind the steering wheel of your EV, we aim to make the process as smooth and enjoyable as possible.

Whether you’re popping to the shop or going on a road trip, we’re sure you’ll enjoy every mile of it.

~ the loveelectric team

Rated 5 out of 5 stars

Excellent

Excellent! Brilliant to communicate with, easy to navigate website. Buying a car is always a happy moment, but it's made better when you deal with people like at loveelectric.

11 March 2026
loveelectric logo

Reply from loveelectric

We’re delighted you had such a positive experience with loveelectric, Owen!

Everyone in the team loves hearing how happy our new drivers are; whether it be with their car or how smooth the order process is. Thank you for taking the time to leave us such a great review.

Welcome to the all-electric motoring club.

~ the loveelectric team

Rated 5 out of 5 stars

Seamless Service

Seamless, no drama. Kept fully updated and regular check ins. No pushy sales tactics either . Would recommend

10 March 2026
Unprompted review
loveelectric logo

Reply from loveelectric

Thank you for the 5* review, Su.

We’re very pleased you found the ordering process smooth and are now enjoying your EV.

Welcome to the world of all-electric motoring!

~ the loveelectric team

Rated 5 out of 5 stars

First Class from start to finish

From the very first contact from Amy & Katie, to the handover to the fleet team and delivery by Colin.
I could not fault this 5 star experience with Loveelectric. Thank you for everything 🚙

10 March 2026
loveelectric logo

Reply from loveelectric

We’re delighted you had such a positive experience with loveelectric!

Everyone in the team loves hearing how happy our new drivers are; whether it be with their car or how smooth the order process is. Thank you for taking the time to leave us such a great review.

We’ll be sure to pass on your kind words to Amy and Katie.

Welcome to the all-electric motoring club.

~ the loveelectric team

Rated 5 out of 5 stars

Extremely helpful

I have been given clear, concise information. When I had a query it was responded to quickly. All personnel I dealt with are polite and helpful.

9 March 2026
loveelectric logo

Reply from loveelectric

Thank you for the 5* review, Rachel.

We’re very pleased you found the ordering process smooth and are now enjoying your EV.

Welcome to the world of all-electric motoring!

~ the loveelectric team

Rated 5 out of 5 stars

The whole experience was smooth and…

The whole experience was smooth and effortless, a brand new car with insurance, maintenance, road recovery & subsidised home charger at a lower cost than leasing direct, the salary sacrifice scheme meant I had the best deal whilst being more enviromentally friendly, in addition I saved monthly income as much cheaper to run on electric than fuel, Karen is very happy with her new smooth running car :)

25 February 2026
loveelectric logo

Reply from loveelectric

We’re delighted you had such a positive experience with loveelectric, Karen!

Everyone in the team loves hearing how happy our new drivers are; whether it be with their car or how smooth the order process is. Thank you for taking the time to leave us such a great review.

Welcome to the all-electric motoring club.

~ the loveelectric team

Rated 5 out of 5 stars

So easy

From order to delivery, the Love Electric team made everything so quick and easy.

6 March 2026
loveelectric logo

Reply from loveelectric

Thank you for the 5* review!

We’re very pleased you found the ordering process smooth and are now enjoying your EV.

Welcome to the world of all-electric motoring!

~ the loveelectric team

Rated 5 out of 5 stars

easy process and helpful

Easy process and helpful company with great communication throughout

3 March 2026
loveelectric logo

Reply from loveelectric

Thank you for the positive review.

We’re very pleased you found the ordering process smooth and are now enjoying your EV.

Welcome to the world of all-electric motoring!

~ the loveelectric team

Rated 5 out of 5 stars

Really good and clear communication…

Really good and clear communication throughout the whole process.

Pam was great to work with and really helpful.

27 February 2026
Unprompted review
loveelectric logo

Reply from loveelectric

Thank you for the 5* review, Darren.

We’re very pleased you found the ordering process smooth and are now enjoying your EV.

We’ll be sure to pass on your kind words to Pam.

Welcome to the world of all-electric motoring!

~ the loveelectric team

Rated 5 out of 5 stars

LoveElectric have been great for me…

LoveElectric have been great for me since I first enquired about getting a new EV, all the way through to delivery and post delivery with some queries about getting set up on the app. I would definitely use them again and recommend to others.

27 February 2026
loveelectric logo

Reply from loveelectric

Positive reviews like yours really make the difference Pat.

It’s always great to hear how happy drivers are after getting a car with us, right through the ordering process to delivery & aftercare.

If there’s anything we can help with in the future then please get in touch.

Otherwise, enjoy your new car and we’ll see you out on the road.

~ the loveelectric team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look