Lorinzerliving.com Reviews 

204
TrustScore 4 out of 5

4.2

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Rated 3 out of 5 stars

Customer service from this company is poor. They do not reply to messages or phone calls. I was given a delivery slot of 2-6pm the night before delivery after having to chase the company for a... See more

Rated 5 out of 5 stars

A long wait but well worth it! I’m absolutely in love with it! After only ever having hand me downs or simple box bases to finally have my very own beautiful luxurious bed has made me ecstatic, superb... See more

Rated 5 out of 5 stars

I am pleased to write this feedback. Recieved our bed over the weekend, delivery gentlemen were thoroughly great. Fitted the bed for us and showed us how the ottoman function works. Had pleasant buy... See more

Rated 3 out of 5 stars

Lovely bed , however we actually thought the company had gone into liquidation as no one picks the phone up , replies to emails or the online chat , so we were getting quite anxious. Instructions wer... See more

4.2

Great

TrustScore 4 out of 5

204 reviews

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4.2

All reviews

(204)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered the king size grand Laguna bed…

Ordered the king size grand Laguna bed for my son and he loves it ! Its a beautiful bed with great storage underneath ( we chose to add ottoman gas lift storage to it ). They are a lovely company to deal with and would recommend and order from them again. Many thanks

4 December 2019
Unprompted review
Rated 4 out of 5 stars

Great product really pleased!

Great product really pleased as it was produced to a high standard for the price paid. Base and Headboard looked the same as picture very luxurious. Only complaint is that the ottoman mechanism is very stiff and its only part assembled. But all in, very pleased with price and product, and was delivered within a couple of weeks, Would recommend. 👌🏻

27 November 2019
Unprompted review
Rated 5 out of 5 stars

Thank you so much for our beautiful new…

Thank you so much for our beautiful new bed! The customer service was amazing. Such a quick turnaround - our bed was delivered within 2 weeks after we ordered it. We really love it , the quality and design are great! Thank you

24 November 2019
Unprompted review
Rated 5 out of 5 stars

I purchased a winged bed with ottoman…

I purchased a winged bed with ottoman storage and everything was perfect ! My bed was ready before the estimated date and was delivered within the time slot given. For the bed itself It looks absolutely beautiful and sturdy. Very pleased with the experience.

20 November 2019
Unprompted review
Rated 2 out of 5 stars

Ordered my bed nearly 1 month ago and still no bed

Ordered my bed nearly 1 month ago. The courier then phoned me a few days later wanting to deliver it that afternoon, which I was unable to do. If they had contacted me the day before as they say they will, then I could have made sure I was in and able to take delivery. Since then I have heard very little, and had to phone and complain many times to try and get them to deliver my bed. Finally I got word that they would deliver my bed at the weekend (over 3 weeks after ordering), but then the courier rang and said they couldn't. We then rearranged for Monday evening between 4-7pm. This was the first time they had given me notice of an actual date and time. However... on the day nobody got in touch with me and no bed was delivered. Since then I have tried many times to phone the company and the courier, left several messages and had ZERO response. Absolutely shocking and appalling service, and still no bed. Avoid this company like the plague.

EDIT:
After writing this review, the company phoned me, they believed that the bed had already been delivered. They expedited my delivery and got it to me at lunchtime the following day. It took me writing a review on here before they took notice, but at least I eventually got my bed, and it is all there as expected

20 November 2019
Unprompted review
Rated 5 out of 5 stars

I love my bed

I love my bed , very attractive and sturdy. Got a mattress along with it which is amazingly comfortable. Pleased with the product and the experience.

16 November 2019
Unprompted review
Rated 1 out of 5 stars

Nobody responses

Nobody responses. I have purchased a bed and mattress a week ago and it was not taken into consideration due to a website maintenance, which took more than a week. This is a very terrible website.

14 November 2019
Unprompted review
Lorinzerliving.com logo

Reply from Lorinzerliving.com

Dear Mert
I am sorry that were unable to fulfill your order.
You were refunded automatically when you paid which certainly does not warrant a 1 star review.
We would disagree with your claim that we did not respond quickly, prompt refund of your order was carried out which did not put you into financial detriment.
We take pride in our products and appreciate constructive feedback.
Our 5 star reviews speak for themselves.
Best regards
Lorinzer living

Rated 5 out of 5 stars

Excellent service

Excellent service , got my samples within 2 days and ordered straight away. The product is fairly easy to assemble and is amazing quality. Definitely recommended.

7 November 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Was pre informed of delivery which arrived on time. Polite delivery man. The bed itself is amazing !! Cant recommend these guys enough !!

2 November 2019
Unprompted review
Rated 5 out of 5 stars

Absolutely love our new bed!!!!

Absolutely love our new bed, it’s strong, sturdy and the mattress is so comfortable! Would definitely recommend buying from Lorinzer Living!
Very happy indeed!
Many thanks!

31 October 2019
Unprompted review
Rated 3 out of 5 stars

Bed,mattress and headboard are fine.

Bed,mattress and headboard are fine.
Received a text telling me my goods will be delivered on sat 26th of October.
And that was it no approximate time no tracking number no nothing.
Called, emailed web chatted and left a message and until today the 30th no reply.
So sit in all day Saturday and at 18.27 get a call saying bed delivery in 30 mins.
Bed turns up 19.15.
Wasted day dissapointed,customer service terrible

30 October 2019
Unprompted review
Rated 5 out of 5 stars

Prompt!

Very good company, prompt with delivery and on time! Bed looks good...

21 October 2019
Unprompted review
Rated 5 out of 5 stars

Great company

Great company , bed looks fantastic , delivery was on time. The assembly was pretty straight forward and quote easy. 5 stars all the way !!

20 October 2019
Unprompted review

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