Customer service from this company is poor. They do not reply to messages or phone calls. I was given a delivery slot of 2-6pm the night before delivery after having to chase the company for a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A long wait but well worth it! I’m absolutely in love with it! After only ever having hand me downs or simple box bases to finally have my very own beautiful luxurious bed has made me ecstatic, superb... See more
I am pleased to write this feedback. Recieved our bed over the weekend, delivery gentlemen were thoroughly great. Fitted the bed for us and showed us how the ottoman function works. Had pleasant buy... See more
Lovely bed , however we actually thought the company had gone into liquidation as no one picks the phone up , replies to emails or the online chat , so we were getting quite anxious. Instructions wer... See more
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely bed
We are very pleased with our new bed. Time from ordering to delivery was just about 2 weeks, which we think was excellent. If we have one criticism it would be that the corners of the top of the divan could be seen when the mattress was put on. We solved this by sticking some of the spare fabric that came with bed - now looks much better
So glad we found this company
So glad we found this company ! Our bed is amazing quality and looks great. Well worth the money spent. Will definitely be recommending this company to others.
This was our second purchase and…
This was our second purchase and lorinzer living was amazing as always. The service was excellent , was kept well aware of the delivery and the bed is beautifully made. We have our final room left for renovation and currently looking at their designs for our next purchase 😍😍
The bed from lorinzer living is…
The bed from lorinzer living is beautiful , really well made and sturdy. The service was excellent and the delivery men very polite and friendly. Would recommend.
The beds arrived sooner than expected…
The beds arrived sooner than expected and they are LOVELY !! no problems with the purchase and the customer service was brilliant. I would highly recommend Lorinzer Living and would buy from them again.
Absolutely adore my new bed
Absolutely adore my new bed ! Extremely beautiful and delivered just in time before Christmas. One of the best companies I found, would highly recommend lorinzer living.
So pleased with this bed for my…
So pleased with this bed for my daughter, its very sturdy and took us 40 mins to assemble. Hardly any effort at all. A great contemporary piece to any bedroom. I would definitely recommend this company.
Quick delivery
Quick delivery , amazing quality for money , easy assembly.
Excellent quality product and great…
Excellent quality product and great customer service. Got a small double for my daughter's bedroom and she's loving it !
Beyond satisfied
Beyond satisfied! This bedframe was worth every penny spent!! So beautiful ! I'm 24 and was able to put this together myself. The instructions were fairly simple to follow and more importantly it matches my couch perfectly ! Thank you so much
Beautifully made bed!
Beautifully made bed!! Excellent customer service from the day of order to the day of delivery. The bed looks much more beautiful in person. I would be recommending these guys and be placing another order once we get back from our holiday.
Where Dreams Meet reality ! More Like a Nightmare !
So, i ordered a bed on 29th November on the 9th december i got a text saying it would be delivered the next day so i called the courier to say i would not be at home, he said no problem i will deliver next Tuesday as i will be in the area. so i call today just to check as i have taken the day off work and the courier shouts down the phone at me saying its Lorizer livings fault as they did not reply to his message. I have tried to call them but as usual no one is picking up the phone. My daughter will not have a bed to sleep on please contact me Lorinzer Living ! Please yet again can someone call me ??? I have the wrong mattress. Don't hesitate to get in touch how do I do that tried calling and live chat??? Please call me ASAP ! So after being promised that the right mattress would be here today surprise surprise no delivery tried live chat no answer tired email no reply tried phone no reply. Did you pay the other people to leave good reviews ? so it's now the 30th of December and still nothing after many email and calls no relies !!

Reply from Lorinzerliving.com
Poor customer service
I’ve ordered 2 beds and they were delivered on Saturday morning. One bed was very good and assembled. The second bed (sleigh bed) was made incorrectly and not assembled and was left in the bedroom floor as the couriers said they cannot take it back as they have opened the packaging. I have tried to call Lorinzer Living countless times and no on picks up the phone and I have left an email with the photographs and still no reply! I've tried the web chat and someone replied after several hours saying they will forward my issue to the admin team. What's the point of having a phone number when no one picks up the phone?? Where is the customer service? It’s very disappointing and there is no one to talk to.
my order number is MYF21311..hopefully they will take notice of this feedback and get back to me! It's leading up to Christmas and my daughter does not have a bed now and she's can't use her room as the couriers have left all the parts of the bed in her room!

Reply from Lorinzerliving.com
Bought my king size bed and mattress…
Bought my king size bed and mattress from them. Extremely please with my purchase, the bed is beautifully made with fast and efficient service
Over the moon with my new bed
Over the moon with my new bed ! I'm a 23 year old female and I was able to put this bed together in less than 2 hours !! The material feels alot more than its worth. I ordered the king size in cream. Would be using them again for future purchases.
Love our new bed
Love our new bed! Communication about my order and delivery was very good and on time. Instructions easy to follow and everything included. Would highly recommend.
Ordered bed and mattress very good…
Ordered bed and mattress very good quality went together very easy will definitely order again from this company. Excellent value for money.
Good service
Good service , great communication. Delivered on time. The bed looks gorgeous and I was even able to build it myself. Definitely buying from them again.
Excellent customer service and delivery!
I bought a divan bed set and absolutely…
I bought a divan bed set and absolutely love it . Fab company to deal with , would certainly recommend. Will be buying my next purchase from lorinzer living and so will my family members !
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






