Lorinzerliving.com Reviews 

204
TrustScore 4 out of 5

4.2

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Rated 3 out of 5 stars

Customer service from this company is poor. They do not reply to messages or phone calls. I was given a delivery slot of 2-6pm the night before delivery after having to chase the company for a... See more

Rated 5 out of 5 stars

A long wait but well worth it! I’m absolutely in love with it! After only ever having hand me downs or simple box bases to finally have my very own beautiful luxurious bed has made me ecstatic, superb... See more

Rated 5 out of 5 stars

I am pleased to write this feedback. Recieved our bed over the weekend, delivery gentlemen were thoroughly great. Fitted the bed for us and showed us how the ottoman function works. Had pleasant buy... See more

Rated 3 out of 5 stars

Lovely bed , however we actually thought the company had gone into liquidation as no one picks the phone up , replies to emails or the online chat , so we were getting quite anxious. Instructions wer... See more

4.2

Great

TrustScore 4 out of 5

204 reviews

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4.2

All reviews

(204)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely bed

We are very pleased with our new bed. Time from ordering to delivery was just about 2 weeks, which we think was excellent. If we have one criticism it would be that the corners of the top of the divan could be seen when the mattress was put on. We solved this by sticking some of the spare fabric that came with bed - now looks much better

14 January 2020
Unprompted review
Rated 5 out of 5 stars

This was our second purchase and…

This was our second purchase and lorinzer living was amazing as always. The service was excellent , was kept well aware of the delivery and the bed is beautifully made. We have our final room left for renovation and currently looking at their designs for our next purchase 😍😍

9 January 2020
Unprompted review
Rated 5 out of 5 stars

Absolutely adore my new bed

Absolutely adore my new bed ! Extremely beautiful and delivered just in time before Christmas. One of the best companies I found, would highly recommend lorinzer living.

31 December 2019
Unprompted review
Rated 5 out of 5 stars

So pleased with this bed for my…

So pleased with this bed for my daughter, its very sturdy and took us 40 mins to assemble. Hardly any effort at all. A great contemporary piece to any bedroom. I would definitely recommend this company.

22 December 2019
Unprompted review
Rated 5 out of 5 stars

Beyond satisfied

Beyond satisfied! This bedframe was worth every penny spent!! So beautiful ! I'm 24 and was able to put this together myself. The instructions were fairly simple to follow and more importantly it matches my couch perfectly ! Thank you so much

17 December 2019
Unprompted review
Rated 5 out of 5 stars

Beautifully made bed!

Beautifully made bed!! Excellent customer service from the day of order to the day of delivery. The bed looks much more beautiful in person. I would be recommending these guys and be placing another order once we get back from our holiday.

16 December 2019
Unprompted review
Rated 1 out of 5 stars

Where Dreams Meet reality ! More Like a Nightmare !

So, i ordered a bed on 29th November on the 9th december i got a text saying it would be delivered the next day so i called the courier to say i would not be at home, he said no problem i will deliver next Tuesday as i will be in the area. so i call today just to check as i have taken the day off work and the courier shouts down the phone at me saying its Lorizer livings fault as they did not reply to his message. I have tried to call them but as usual no one is picking up the phone. My daughter will not have a bed to sleep on please contact me Lorinzer Living ! Please yet again can someone call me ??? I have the wrong mattress. Don't hesitate to get in touch how do I do that tried calling and live chat??? Please call me ASAP ! So after being promised that the right mattress would be here today surprise surprise no delivery tried live chat no answer tired email no reply tried phone no reply. Did you pay the other people to leave good reviews ? so it's now the 30th of December and still nothing after many email and calls no relies !!

16 December 2019
Unprompted review
Lorinzerliving.com logo

Reply from Lorinzerliving.com

Dear Rachel ,

Thank you for your review ,
We do apologise for the confusion caused by the courier services. We can confirm one of our team members have reached out to you and have resolved your issue out accordingly . We have had the couriers contacted and have confirmed that the delivery for tomorrow " Tuesday 17th Dec " is on schedule and your bed will be delivered on the day as requested . If there is anything else we could help you with please feel free to get in touch and we would be more than happy to help .

Kind Regards
Grace

Rated 2 out of 5 stars

Poor customer service

I’ve ordered 2 beds and they were delivered on Saturday morning. One bed was very good and assembled. The second bed (sleigh bed) was made incorrectly and not assembled and was left in the bedroom floor as the couriers said they cannot take it back as they have opened the packaging. I have tried to call Lorinzer Living countless times and no on picks up the phone and I have left an email with the photographs and still no reply! I've tried the web chat and someone replied after several hours saying they will forward my issue to the admin team. What's the point of having a phone number when no one picks up the phone?? Where is the customer service? It’s very disappointing and there is no one to talk to.
my order number is MYF21311..hopefully they will take notice of this feedback and get back to me! It's leading up to Christmas and my daughter does not have a bed now and she's can't use her room as the couriers have left all the parts of the bed in her room!

16 December 2019
Unprompted review
Lorinzerliving.com logo

Reply from Lorinzerliving.com

Dear Jay,

Thank you for your review ,
Please accept our apologies , We can confirm that our team has gotten in touch with you via phone and email to resolve the issue out as soon as possible.
Moreover if you have any further queries/issues please feel free to contact us and we would be more than happy to help .

Kind Regards,
Grace

Rated 5 out of 5 stars

Over the moon with my new bed

Over the moon with my new bed ! I'm a 23 year old female and I was able to put this bed together in less than 2 hours !! The material feels alot more than its worth. I ordered the king size in cream. Would be using them again for future purchases.

14 December 2019
Unprompted review
Rated 5 out of 5 stars

Love our new bed

Love our new bed! Communication about my order and delivery was very good and on time. Instructions easy to follow and everything included. Would highly recommend.

11 December 2019
Unprompted review
Rated 5 out of 5 stars

Good service

Good service , great communication. Delivered on time. The bed looks gorgeous and I was even able to build it myself. Definitely buying from them again.

8 December 2019
Unprompted review

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