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Lords & Labradors Reviews 

3,924
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 1,085 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and sturdy construction of the products, often highlighting their excellent appearance and premium feel. Many people are also impressed with the fast and efficient delivery, frequently receiving orders quickly with good communication and an easy ordering process. However, some customers noted occasional issues with product quality upon arrival, such as minor damage or items not fully meeting expectations. A few people also felt that customer service was lacking, citing communication difficulties and slow responses. Additionally, some reviewers experienced delivery delays, particularly for personalized items, or found that ordered products did not arrive.

What people talk about most

Product

Customers had positive experiences with product quality, often describing items as excellent, sturdy, and... See more

Quality

Customers consistently note positive experiences with quality, praising products as excellent, sturdy, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the speed and efficiency of... See more

Order

Consumers find order experiences to be ambiguous, with some praising the easy ordering process, efficient... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing significant disappointment... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The despatch was fast. The product was taller than advertised and so didn’t fit in the space without us modifying it. There was some minor damage to the item on receipt, and we had to hammer one part... See more

Rated 4 out of 5 stars

A really nice quality and easy to use dog crate. the only issue was the height of the door which caused our two minature dachshunds some problems getting in and out, we had to build them a small ramp... See more

Rated 5 out of 5 stars

Gate arrived very quickly well-packaged in large container. Delighted with the quality of the material used to make this mini fence. Boisterous Collie sits obediently while I open the door for visitor... See more

Rated 5 out of 5 stars

Love the barn door crate. Much more streamlined and I don't constantly walk into a swing door :D Sturdy, well made and quick delivery. I found a bed at another retailer online that fit perfectly, an... See more



Company details

  1. Pet Store

Written by the company

Founded in 2013 Lords and Labradors initially launched in the UK. We now have loyal customers in 17 countries including Denmark, Italy, Germany, Japan, USA and Australia. Having worked closely with ethical dog breeders it became obvious that there was a demand for high quality puppy products and kits, and importantly somewhere to get support and advise at the same time. Our core products are designed, developed and made in our specialist workshop in the UK to exacting quality standards. This includes our beautiful crate covers, bumper sets and iconic Chesterfields. Our toys, grooming products and coats are hand-picked from the very best suppliers worldwide.


Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 59% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(3,924)

971 reviews in the last 12 months

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Rated 5 out of 5 stars

So impressed ordering another one.

Gate arrived very quickly well-packaged in large container. Delighted with the quality of the material used to make this mini fence. Boisterous Collie sits obediently while I open the door for visitors, instead of knocking them down in his excitement. Love this gate so much I am ordering a second one.

26 May 2026
Rated 5 out of 5 stars

We were generally very happy with our…

We were generally very happy with our purchase from Lords & Labradoodles. The play pen itself met expectations, with just one small detail unfortunately arriving faulty. That said, the customer support team handled the situation promptly and very much in a “customer first” spirit. The first replacement piece has been lost or significantly delayed in transit from the warehouse, but as soon as we got in touch, they quickly arranged for a second replacement piece to be sent. Communication throughout was excellent. Overall, a very positive experience.

3 June 2026
Rated 4 out of 5 stars

A really nice quality and easy to use…

A really nice quality and easy to use dog crate. the only issue was the height of the door which caused our two minature dachshunds some problems getting in and out, we had to build them a small ramp to prevent the undercarriage catching!

12 June 2026
Rated 5 out of 5 stars

Consistently great British products

Consistently great British products! This time a smart roll -up bed for a full grown Labrador, ready for summer ferry trips, dog friendly cottages and new places to sleep! We tested it out at home and there was no hesitation in making himself comfy. Good quality fabric, supportive and very smart toggles to tie it up. Also love the carry handle :)

20 May 2026
Rated 5 out of 5 stars

Outstanding success!!

The speed in which Customer service fedback to me after my enquiry as to when I was likely to receive my item as I hadn’t had an initial email confirming my order.
The quality of the item was very pleasing on arrival. My toy poodle Winnie, is settling into it well and fell asleep in it during its first use, which she hadn’t done for quite sometime. She has had many anxious car rides. Very pleased!!

4 June 2026
Rated 5 out of 5 stars

Ordered through paypal and was…

Ordered through paypal and was instructed to download the shop app, which I am not a fan of as delivery updates don’t come through. However I messaged there Whatsapp number, who proved the updates for me. Did have a small issue but Lords and Labs resolved this for me in a timely manner so can’t fault them. Will order from them again 👍

4 June 2026

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