A really nice quality and easy to use dog crate. the only issue was the height of the door which caused our two minature dachshunds some problems getting in and out, we had to build them a small ramp... See more
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Review summary
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The despatch was fast. The product was taller than advertised and so didn’t fit in the space without us modifying it. There was some minor damage to the item on receipt, and we had to hammer one part... See more
The product is a very good quality but I found the customer service to be very lacking. 3-5 days delivery is they send it on day 4 and you get it on day 5. There is no working telephone number and no... See more
Its a bit light-weight, our 6 month mini-dachshund puppy seems able to push it around with a bit of whining and effort. I dont like the fact there's no integrated top and bottom bolt. Two sepa... See more
Company details
Written by the company
Founded in 2013 Lords and Labradors initially launched in the UK. We now have loyal customers in 17 countries including Denmark, Italy, Germany, Japan, USA and Australia. Having worked closely with ethical dog breeders it became obvious that there was a demand for high quality puppy products and kits, and importantly somewhere to get support and advise at the same time. Our core products are designed, developed and made in our specialist workshop in the UK to exacting quality standards. This includes our beautiful crate covers, bumper sets and iconic Chesterfields. Our toys, grooming products and coats are hand-picked from the very best suppliers worldwide.
Contact info
Goods In Entrance, Bay 3 & 4, Fulney Farm, Kellet Gate, PE12 6EH, Spalding, United Kingdom
- 01790720900
- sales@lordsandlabradors.co.uk
- lordsandlabradors.co.uk
4.0
Great
4K reviews
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Replied to 64% of negative reviews
Typically replies within 1 week
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Sadly the experience is one I will be…
Sadly the experience is one I will be happy to forget, I bought 2 items, returned one and the customer service has been terrible, they approved request to return and then told me they couldnt get it collected as it was to heavy unless I paid £15, I sent it back on 22nd June, it is now 12th July and still no refund. Judy in customer service on other end of emails is plain unhelpful. I'd like my money back please.
22 June 2026
Unprompted review
Very fast delivery and excellent…
Very fast delivery and excellent customer service. When there was a slight issue with the order they resolved it by sending a replacement immediately. The products are excellent quality too.
12 June 2026
Really pleased with the cover…
Really pleased with the grate and cover just waiting for the new puppy on Monday thank you so much.
6 July 2026
This bed is amazing
This bed is amazing, brilliant quality, and I love the personalisation! So worth the money! My puppy loves it too so I bought a 2nd one!
6 July 2026
Malmo climber (our 5th part of the range!)
This is our 5th cat wall part from L&L, it looks amazing and our ragdolls love it. It's stylish, comfy, sturdy.
The only thing I'm a bit disappointed with is that the last two items were not the best quality I'd expect for the price. This one came without 2 pre drilled holes. Not to be fussy as it was solved in 2 secs with a drill but still for the price quality control could be better.
Otherwise happy with the purchase and highly recommend. Delivery was super quick!
6 July 2026
Delivery Time was Not Good & Only 1item…
Delivery Time was Not Good & Only 1item Turned Up, The Second item was Delivered elsewhere, after Contacting DPD they said they couldn’t do anything about it, but admitted there Mistake, Luckily The Person’s House where Delivery was Made (Mile Away ) Made Contact with us.
30 June 2026
Helpful customer service team
Helpful customer service team - highly responsive and friendly!
2 July 2026
Top quality crate and cover for my precious pup!
The crate and cover arrived two days before it was due which was great. I was kept informed of the delivery status all the way from ordering to delivery. The quality of the crate and cover are top class, I am looking forward to ordering more once my puppy has grown. I wanted the best for my pup and I definately have it from Lords & Labradors.
2 July 2026
Dog bowl
Good price , quick delivery , well packed . Lovely bowl , well made , easy cleaned , doesn't slide on floor . 5⭐️
Happy customer .
2 July 2026
Delivery on time and damage free
Delivery on time and damage free. Easy to contact and follow
30 June 2026
The most strongest puppy paly
The most strongest puppy paly
Pen excellent quality. Poles apart from cheaper versions . Definitely worth playing abit extra for . And the customer service support was amazing
30 June 2026
Great dog crate
Great dog crate....easy to order online good quality product delivered on time. I like the sliding door it takes up less space easier to locate in the room not having to consider how the door opens.
18 June 2026
Poor service!
Order processed for 3-5 working days delivery. It’s been 7 working days and my item still hasn’t been dispatched. When I raised with customer service 3 days ago I was told it was delayed due to staff illness and it would be process as a priority. 3 days later items still haven’t been dispatched. Extremely disappointed and I haven’t even received my order. Considering I’ve paid over £400 for an order, no words.
2 July 2026
Unprompted review
The product is a very good quality but…
The product is a very good quality but I found the customer service to be very lacking. 3-5 days delivery is they send it on day 4 and you get it on day 5. There is no working telephone number and no reply to emails. You can only contact them on WhatsApp and they reply at their convenience with an attitude.
It has put me off ever ordering from them again.
25 June 2026
Quality product let down by the dented…
Quality product let down by the dented base plate. Couriers seem to have difficulty delivering large items without damaging them.
25 June 2026
Fantastic service
I had placed an order which turned out to be out of stock. I was kindly emailed and informed of this, and was offered to choose the same item but in a different style. The item was posted out, personalised all within couple of days. Fantastic service thank you!
24 June 2026
Love this company
Love this company. My two terrierists always look well turned out in anything I buy from here. Always a perfect fit. Great quality and reasonable prices. Arrives quickly. Packed well. Wholeheartedly recommend.
19 March 2026
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