Service is speedy and product (tyres) as described. You are buying from an Italian retailer, which means some care is required. Don’t use PayPal (you will pay in Euros, converted to sterling a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The product was great and at a great price point. However, they advertise the product as available within 7 days, and then their T&Cs give them 50+ days to deliver it. They were not honest about the d... See more
Order two MTB helmets as there was none of the preferred brand in stock in the UK. They were delivered quickly and at a competitive price. Would definitely use Lordgun again.
Listen to the negative reviews they are true. Customer service experience is non existent. The sent item with missing bolts. You can’t speak to anyone, they don’t respond to emails. Totally poor servi... See more
Company replied
Company details
Information provided by various external sources
LordGun is a relatively new Italian based company in the world of 'e-commerce with its roots firmly established in a solid past with a great success in the world of cycling: which results a combination of innovation and experience.
Contact info
via Fura 7, 25125, Brescia, Italy
- info@lordgunbicycles.co.uk
- lordgunbicycles.co.uk
3.0
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 2 weeks
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Great experience and service
Wow, just amazing experience all round.
Being slightly cautious buying from outside the UK I ordered a few small items which were delivered within a week (very acceptable I think).
After this I then ordered a genuine pair of Oakley cycling sunglasses which again arrived within a week.
Lordgun’s pricing is very reasonable (way cheaper than UK sites! And if you bunch a few items together the postage is very similar to buying from a UK supplier.
I am so happy to use Lordgun anytime, very happy customer here😎
20 September 2025
Unprompted review
My experience was good
My experience was good, order arrived quickly and well packaged. No issues with customs as below the £135 including postage limit.
19 September 2025
Unprompted review
No complaints
No complaints. Competitive prices with goods delivered safely and ahead of time. I will be back.
18 September 2025
Unprompted review
Sent me a faulty TPU Tube
Sent me a faulty TPU Tube, contacted them and they say I have to raise a claim with the manufacturer!!! I have no legal recourse to the manufacturer only with them. Complete charlatans, mighty be cheap but not worth the risk. Reading other reviews it does not seem I am alone
13 August 2025
Unprompted review
Reply from Lordgun
Dear customer,
Thank you for contacting us and sending us feedback.
If you have received a faulty product, you are welcome to contact our customer service through email and provide photos or video that show the issue. Please note that for problems with products, we must file a warranty case with the supplier: this is a procedure that is taken care by our assistance after the client provides the requested pictures.
If then the supplier confirms that there is a manufacturing defect with the item, they will provide a refund or substitution based on the availability they have.
https://www.lordgunbicycles.co.uk/help/returns-and-refunds-outside-european-union#items_under_warranty
Kind Regards
Lordgun Team
Worst customer service
I ordered a new Cannondale e-bike from this dealer on 28.08.2025 and received it on 01.09.2025. Unfortunately, the bike already had several defects during the first inspection, which I reported within the specified 48 hours: Damaged coating of the shock rod (you get caught with your fingernail (Fox Float X Factory, RRP 799 €)) – a significant technical and visual defect that limited its usability. I had to remove the shock at my own expense and have it replaced by a temporary alternative. Slight scratches on the top tube, which I rated as less relevant with the application of a paint protection film in the meantime. Software deviation in the Shimano bike computer, which did not have the range of functions of four, but three riding modes described by the manufacturer. I carried out a software update myself, as no solution was offered by the dealer. In addition, the bike had already driven a few kilometers when it was delivered, which does not correspond to the promised new condition. Despite several suggestions on my part (free replacement of the damper, reimbursement of the removal costs or reasonable price reduction), the dealer only offered a flat discount of 50 € (for all defects), which is unacceptable with a damper value of several hundred euros. A return of the bike was suggested by the customer service, but is not an option for me because of the already used and the self-carried out replacement. Overall, I am disappointed by the trader's unwillingness to adequately address the apparent defect. The compensation offered does not reflect the actual damage, and the customer service leaves a lot to be desired. It is tried by all means to evade the legal warranty. At the moment, legal action is being examined.
9 September 2025
Unprompted review
Reply from Lordgun
Good day,
thank you very much for your feedback.
You ordered and received a bicycle from us.
The bicycle was inspected, pre-assembled, insured, securely packaged and shipped by us.
After receipt you informed us that the bicycle had scratches and other modi. From the photos provided by you we could see that the bicycle was well protected packaged.
You also stated that we had charged hidden shipping costs and you demanded the settlement of the difference. However, you received free shipping.
After checking the scratch on the damper we offered you a subsequent discount.
You declined this and we offered you a return and refund of the bicycle.
This you also declined, since you had already used the bicycle.
A new proposal was communicated to you, the submission and inspection of the damper.
We have already informed you via email and are waiting for the required data for booking the pickup.
We apologize for any inconvenience caused and remain available for further assistance.
Please also note that our response times are 24–48 hours during the week (Monday–Friday).
Best regards,
I bought some tyres from LGC
I bought some tyres from LGC. They arrived within a few days which is excellent as they were dispatched in Italy. Will definitely use LGC again
8 August 2025
Unprompted review
i received a damaged bike grips and…
i received a damaged bike grips and Lordgun insisted that they left them in a perfect condition. its shouldn't be my concern if they left Lordgun damaged or during shipping. their refusal to take responsibility is the worst service i expected. if this is how they handle 30usd i can imagine their responsibility for more expensive ones - I won't buy there anymore
12 September 2025
Unprompted review
Reply from Lordgun
Dear customer,
Thank you for contacting us and sending us feedback.
We're sorry to hear that you were disappointed with your experience. We would like to clarify that all items, including the bike grips you ordered, are carefully checked by our team before being securely packaged for shipment. At the time of dispatch, the product showed no signs of damage.
Our policy, which is clearly outlined in our terms and conditions, requires that any damage or issues be reported within 48 hours of delivery. In your case, the report was submitted more than 10 days after receipt, making it difficult for us to determine the origin of the damage or whether it occurred during shipping or afterward.
Unfortunately, accidental damage or damage reported outside the reporting window cannot be covered by our warranty or return policies. We understand this may be frustrating, but we must follow these guidelines to ensure fairness and consistency for all our customers.
That said, we remain at your disposal for any further assistance you may need or questions you might have.
Kind Regards
Lordgun Team
Hassle free bike bits
Reasonable prices, quality products and prompt delivery.
8 August 2025
Unprompted review
I have been buying from Lordgun for…
I have been buying from Lordgun for around 6 years. They have good items at fair prices. I have never had any negative experience with their service. Items have arrived on time and as described.
I hope to buy from them in the future. It's a shame that UK left Europe.
29 August 2025
Unprompted review
I've ordered with them in May 12
I've ordered with them in May 12. No order arrived ,no one replies !!! Is crazy , very bad shop
12 May 2025
Unprompted review
Reply from Lordgun
Dear customer,
Thank you for your feedback, and we're truly sorry to hear about your experience.
We understand how frustrating delays can be. We’d like to clarify that your order was shipped using the Parcel Force option you selected at checkout, which has an estimated delivery time of up to 25 working days. Since the parcel is being shipped from Italy to the UK, customs clearance may sometimes add extra delays beyond our control.
As soon as we saw your review, we opened an investigation with the courier to get more information on the status of your delivery. We’re currently waiting for their response and will update you as soon as we hear back.
For future reference, please don’t hesitate to reach out to our customer service team directly if there are any issues with your order. Without a message from you, we’re unable to act on any problems in real-time — and we want to help as quickly as possible.
Thank you for your patience and understanding.
Kind Regards
Lordgun Team
A scam
Item ordered in good faith, never arrived and they refused to accept any responsibility or issue a refund. Well and truly scammed. Not worth the risk for a few £ saving.
However this is their opportunity to redeem themselves with excellent customer service. I wonder what they’ll do???
5 August 2025
Unprompted review
Reply from Lordgun
Dear customer,
thank you for contacting us and sending us feedback.
You reported that an item was missing from your package. In response, our team thoroughly reviewed our internal security camera footage and confirmed that all items in your order were correctly packed and shipped. We have also provided you with screenshots from the footage for your reference.
As we have not received any photos of the parcel as it was delivered to you, we are unfortunately unable to verify whether the package may have been tampered with during transit. Without such evidence, we are also unable to initiate a claim with the courier.
We sincerely regret any inconvenience this may have caused. For future reference, should there be any concerns with a delivery, we kindly ask that you retain the original packaging and share photographs with us as soon as possible. This will help us investigate and support you more effectively.
Kind Regards
Lordgun Team
Great prices
Great prices , fast reliable service and delivery
Good email communication keeping you up to date with you order
Highly recommend
3 September 2025
Unprompted review
KS Rage Circuit Wireless Dropper Seatpost
Wicked fast service & just what I wanted. Even dealt with how difficult delivery is from outside the EU really well. Your always going to get hit by import duties but you factor that in. Never had a problem with them & will use them again.
7 August 2025
Unprompted review
Good stock, quick delivery
They had what I needed and delivered quickly
4 August 2025
Unprompted review
Excellent products and good company to…
Excellent products and good company to do business with.
30 August 2025
Unprompted review
I have used Lord Gun on several…
I have used Lord Gun on several occasions to buy Selle SMP saddles that I couldn’t find in the UK. Their prices are always very competitive, and their service can’t be faulted. Happy customer who will continue to use their services.
6 August 2025
Unprompted review
Costly returned from the UK - don't buy from UK !
I bought the wrong battery model for my bike – my fault. But returning it has been an absolute nightmare. I’ve lost over £300 in customs and VAT charges, just to send back a €450 item. These costs are non-refundable to the customer and Lordgun sales were taking no part into helping, and the process to even understand them has been painfully slow and unclear. I still don’t know the full customs cost on the inbound leg i can reclaim, and I’ve been told I can’t claim anything back from the Italian side. Honestly, I’d have been better off reselling it on eBay. I don’t understand why Lordgun markets to the UK without warning customers about the ridiculous return costs. I followed the return policy and still got burned. It makes no sense and has left the worst experience. Lordgun should be responsible for import and export, include in price and reclaim themselves. Lordgun should be banned from selling in UK
29 August 2025
Unprompted review
Reply from Lordgun
Dear Caroline,
thank you for contacting us and sending us feedback.
Please note that we ship worldwide from Italy, and for customers outside the European Union, import duties and customs fees are determined and collected by the local customs authorities prior to delivery. These charges are not included in your purchase at checkout and must be paid directly to the courier, who will provide payment instructions.
Unfortunately, we are unable to estimate these fees in advance, as they vary depending on the destination country and are calculated independently by local customs offices. We understand that these additional costs can be unexpected, and we sincerely regret any inconvenience this may have caused.
In the case of a return, should customs charges be applied to the parcel upon its return to us, these costs must also be covered by the customer. You can find further details in our Terms and Conditions here:
https://www.lordgunbicycles.co.uk/help/returns-and-refunds-outside-european-union
We have processed your refund for the value of the item, deducting the customs charges we had to advance to the courier in order to receive the returned parcel.
We're glad we could assist you by providing the necessary documentation to support your request for a customs duty refund.
Should you have any further questions, please don’t hesitate to contact us.
Kind Regards
Lordgun Team
Purchased a few items from this online…
Purchased a few items from this online store
No issues.
The items supplied are well priced &
Accurately described
Delivery time is fine . I Don’t order items for overnight or immediate use so happy to wait .
11 August 2025
Unprompted review
Used Lordgun a few times now
Used Lordgun a few times now. Usually the cheapest out there and everything always arrives on or before the date predicted for delivery. And love the free sticker that often comes in the parcels
27 August 2025
Unprompted review
Great service
The item ordered, just a headset, arrived very quickly and considering that it shipped from Italy was even more remarkable. I would definitely shop with them again.
28 July 2025
Unprompted review
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