Lordgun Reviews 

Reply from Lordgun

May 14, 2026

Dear customer,

thank you for placing feedback.

We are sorry to hear that your experience did not meet your expectations.

Regarding your return, once the package arrived at our warehouse, our team identified that the garment was not in the same condition in which it had originally been shipped. As stated in our Terms and Conditions and in the return approval email sent to all customers, returned items must be sent back in perfect condition, exactly as received.

For this reason, the return could not be accepted and the item was sent back to you. While we understand your later observation that the mark could be removed easily, the issue was not related to the difficulty of removing it, but rather to the requirement that returned products arrive clean and compliant with our return policy. Our warehouse operators are not authorized to clean or restore garments before inspection.

We kindly invite all customers to carefully check the condition of products before shipping returns to ensure they meet the return requirements.

Kind Regards
Lordgun Team

Reply from Lordgun

May 14, 2026

Dear customer,

We are sorry to hear that you are dissatisfied with your experience.

Please understand that, when a customer reports a missing item, we are required to carry out a complete investigation before providing a final response. This process involves checking several internal departments, including warehouse preparation, packaging verification, shipping documentation, and order handling records. As we process a very large number of orders every day, these checks require time in order to be conducted accurately and responsibly.

For this reason, an immediate reply is not always possible, especially in cases where we need to carefully reconstruct every step of the order preparation and shipment process.

Following our internal investigation, all records related to your order confirmed that the shipment was prepared and dispatched correctly, with the items included according to the order summary. Based on the outcome of these checks, we were unfortunately unable to validate the claim for a missing shifter or proceed with a refund/replacement request.

We understand that this outcome may be disappointing, but we assure you that the case was reviewed carefully and with attention by the relevant departments before a final decision was made.

Kind Regards
Lordgun Team

Reply from Lordgun

Apr 17, 2026

Dear customer,

Thank you for your feedback.
We’re sorry to hear about your experience and understand how frustrating unexpected costs can be.
As your order was shipped from Italy to a destination outside the EU, customs duties and import fees may be applied once the parcel reaches the destination country. These charges are determined by the local customs authorities and are unfortunately outside of our control.
Please note that, as stated in our delivery information page, any customs duties or import taxes must be covered by the customer. Regrettably, we are unable to estimate these costs in advance or provide alternative quotes, as they vary depending on the regulations of the destination country.
For more detailed information about these charges, we recommend contacting your local customs office directly.

We appreciate your understanding and remain available if you have any further questions.

Kind Regards
Lordgun Team

Reply from Lordgun

Mar 27, 2026

Dear customer,

thank you for taking the time to share your honest feedback.

We’re sorry to hear about your experience with the Continental GP5000 S TR tires and understand your disappointment regarding the cosmetic issue you encountered. While such imperfections do not affect product performance, we recognize that product appearance is also important and contributes to overall satisfaction.

Regarding your claim, as a retailer we follow the warranty guidelines provided by our suppliers. In this case, the issue reported did not meet the criteria for replacement or compensation under those policies. That said, we understand your perspective and appreciate you bringing it to our attention.

We’re glad to hear that Iku was able to support you throughout the process. We will be sure to share your kind words with them, as providing helpful and responsive customer service is very important to us.

Your feedback is valuable and helps us improve both our service and communication. We hope to have the opportunity to serve you better in the future.

Kind Regards
Lordgun Team

Reply from Lordgun

Feb 26, 2026

Dear customer,

thank you for placing feedback.
We’re glad your order arrived in a reasonable timeframe. We’re sorry to hear that your experience with our customer service did not meet your expectations.
We take all feedback seriously and strive to provide helpful and timely support to our customers. If you’d like to clarify the issue you experienced, we’d be happy to review it.

Kind Regards
Lordgun Team

Reply from Lordgun

Feb 24, 2026

Dear customer,

thank you for contacting us and sending us feedback.
We’re sorry to hear about your experience and understand your frustration.
All of our orders ship from Italy. For destinations outside the European Union, local customs authorities may apply import duties and taxes. These charges are set by the destination country and are not controlled or collected by us, which is why we cannot estimate them in advance.
We clearly inform customers during checkout that additional customs fees may be requested before delivery. If these charges are not paid, the courier is required to return the parcel to the sender. Once the package is delivered back to us, we process the refund; however, original shipping costs and any return fees charged by the courier are deducted, as these costs are incurred during transit.

Kind Regards
Lordgun Team

Reply from Lordgun

Feb 16, 2026

Dear customer,

thank you for contacting us and sending us feedback.
We’re sorry to hear that this experience was frustrating, and we appreciate the opportunity to clarify the situation for future customers.
All orders shipped from Italy to non-EU countries are subject to import duties, VAT, and customs charges imposed by the destination country’s customs authorities. These fees are not set, collected, or estimated by us, and they are legally payable by the recipient upon arrival in the destination country. This information is clearly stated on our website prior to purchase and in our delivery information page:
https://www.lordgun.com/help/delivery-infos
Unfortunately, because customs charges are determined solely by local authorities, it is not possible for us or the courier to provide an advance estimate or waive these fees.

When customs charges are refused, the shipment must continue through the customs process and is then automatically returned to the sender by the courier. During this process, return shipping costs, handling fees, and any charges incurred by the carrier are applied, regardless of whether the goods are ultimately delivered.
Once the parcel was returned to us, a refund was issued in accordance with our policy, with the return shipping and incurred costs deducted, as clearly outlined in our terms and conditions.
We understand this outcome was disappointing, but we acted in line with international shipping regulations and our published policies. We always encourage customers ordering from outside the EU to review potential customs charges in advance to avoid unexpected costs.
We remain committed to transparency and are always available to answer questions before an order is placed.

Kind Regards
Lordgun Team

Reply from Lordgun

Feb 24, 2026

Dear customer,
Thank you for your feedback. We’re sorry to read about your experience.
Unfortunately, based on the username and the general nature of the description, we are unable to identify the specific case referenced. When an issue with a received product is reported, we are required to carry out the appropriate internal checks. For example, if damage may have occurred during transport, we must coordinate with the delivery service and any parties potentially involved in order to determine the cause and the correct resolution.
We understand that waiting can be frustrating. Please note that we handle a high volume of requests daily, and some cases require additional time to investigate properly so that we can provide the most accurate outcome.
Kind Regards
Lordgun Team

Reply from Lordgun

Jan 29, 2026

Dear customer,

Thank you for your feedback.
We’re sorry to hear about your experience and understand how unexpected customs charges can be frustrating.
As an EU-based seller shipping from Italy, we do not collect or control UK import duties, VAT, or courier brokerage fees. These charges are calculated and applied by UK customs and the courier (UPS) upon import, not by us, and unfortunately we are not provided with a breakdown or advance calculation.
At checkout, we clearly advise that additional customs fees may apply and must be paid directly to the courier before delivery. We currently do not offer Delivery Duty Paid (DDP), which is why these charges are not included in the product price.
Regarding the shipment details, the customs declaration is completed in line with courier and customs requirements and does not affect the percentage or total amount charged by UK customs.

Kind Regards
Lordgun Team