Lordgun Reviews 

Fantastic!!! Ordered a hard to come by expensive exclusive component at a great price at the weekend. Great communication and notifications from the company. Got notification from UPS on my phone for the Duty. Paid it simply, and the component was delivered Wednesday morning to Scotland. Superb! Quicker than ordering in the UK. I highly recommend Lordgun.

I read about the orders being send from Italy but I received to pay taxes and fees from the UK? I ordered an inner chainring (€170) and had to pay €140 of fees and taxes?! I tried to contact them a lot of times but no response back. I had an other order I tried to cancel because I don’t want to pay for taxes again but again no response. This website is crap.

NEVER USE LORDGUN from the UK
They charge too much for import fees and transport.
I ordered something that THEY admitted to describing incorrectly on their webpage. It was useless to me so I returned it. They only refunded the item cost, not any of the import and transport fees and not my cost to return the item. I am out of pocket for something that is entirely Lordgun's fault.
I will never buy from them again.

Item was ordered from the uk. Prior to delivery the courier notified me that import taxes were due.

There was no mention of this when purchasing the item on the Lordgun website.

I complained to Lordgun about this and they said “it’s in the terms and conditions” which was of course true - but no one clicks and reads the pages and pages of terms land conditions.

Other EU websites sell items to the UK and proudly proclaim that they will cover all duties liable.

I won’t use Lordgun again.

I order from them at least 3-4 times per year, delivery to the uk is usually about 7 days using the cheapest delivery method.
Just make sure you don’t go over the uk customs limit, which INCLUDES postage!
Never had a problem, cheers!! Very competitive and they often have tyres that are OOS in the UK

I can't fault them. I bought two tyres for £90 and there was no tax payable on delivery to uk.

My problems started when they sent the wrong item. I ordered the Met Rivale helmet, but they sent a far more expensive aero helmet, the Met Trenta. I did the right thing by contacting them to inform them. Problem 1, they weren't precise about what to photograph for them, so that took a few days. Problem 2, to return an item, it's basically an export out of the non-EU UK to the EU. Which involves filling out several customs forms and visiting a UPS office. Problem 3: Their instructions differed from the forms instructions, in terms of how many copies of which forms you have to attach where. Problem 4: They told me the package was stuck in customs and I had filled out the form incorrectly, but hadn't provided specific guidance on exactly what to say. Problem 5: They lied about it being stuck. They had not paid the fee. I discovered their lie by visiting the UPS office and reviewing the details. Problem 6: The issue took three weeks to resolve. While they eventually refunded me, I had to chase each and every action. They were completely reactive, and while they apologized, they did not take any responsibility. For example, "Dear customer, thank you for your reply.

You filled the form incorrectly and therefore the package is now stopped in customs.

The form had to be filled with the information of the product you received.

All information was present on the product package."

I mean, what???!!! I put down the correct (incorrect item), so they are again misleading me. And then to put it like that??

So in conclusion, given that they have accidently sent the wrong item, and mislead, delay, and gaslight you at every opportunity, I will never again be able to order from them. I urge you, in the UK, to boycott this company until they can improve their customer service and QC processes.

Note that I do not blame them to sending the wrong product. People make mistakes, I make more mistakes than anybody else. But to hang me out to dry like this, and not offer even a token of remorse speaks volumes.

Nothing but praise. Cheaper to buy abroad than in the UK. All the top brands at great prices and even with delivery it is better value

I placed my first order from Lordgun recently. I’m in the U.S. and was concerned about the shipping charges and how long it would take to receive my package, but because the prices were so good I decided to order anyway. The shipping charges ended up being very fair and the package arrived at my door in only 3 days! Fantastic selection, excellent prices and great service! I definitely give Lordgun 5 stars and will be ordering from them again soon!

Parts arrived on time and sooner than promised- no issues with delivery and the tyres I ordered were very competitively priced .

I had a quite good service from Lord Gun but what I wasn’t prepared for is the huge increase in price for a parcel I had delivered. £100, apparently this is due to custom charges. Some indication of this could be presented at checkout instead of a misleading invoice, stating the price is cheaper. It seems funny that a complete bike coming from another EU country doesn’t incur any custom charges yet a battery does?! Beware. I was also refused a return!

Ordered from the UK without realising the item would incur significant customs charges on arrival. Although Lordgun technically displays a message during checkout, the implications aren’t made clear enough - especially given the post-Brexit changes.

Judging by other reviews, I’m far from the only UK customer caught out. Support was unhelpful and pointed to the small print rather than acknowledging any fault. I reluctantly paid the charges, but I wouldn’t order from them again.

Found the seat post at a great price, fully aware of UK import duties to pay. Updating the information was trouble free, with updates to tracking from Italy into the UK. Once through UK customs, delivery was quick. Have not fitted the new drop post yet, tested and works brill, as to replace the the original given my style of riding. Recommend the company, but you must be prepared and be patient that duties are paid for items over £135.00 sterling, prior to release and sending on, Parcel Force charge £12.00 for this pleasure, as acting on behalf of HMRC.

P.s. Date I received was in June, actual date?

As this was coming from Italy, it was fairly swift and easy to order.
Good product and a good price.

Ordered a new SRAM Derailleure; good price, fast delivery! Would definitely order from again!

They may tempt you but a low price but be warned. I ordered two identical tyres and they sent me two different tyres, it took over a week and daily emails until they accepted it was there mistake and then another two weeks to get a resolution. They needed customs forms printing and receipt printing and other documents but I don’t have a printer and they had to be printed. It was the worst support I have ever received and I will never use them again. If they had sent the correct tyres all would of been good BUT if you have an issue be prepared to give up a whole load of your time and stress

Rubbish service, hidden fees, poor all round

I have a faulty Shimano pedal, which is defect within the warranty period. I try to find the return policy but no chance you can find the “request return” button or contact with the customer service

All I can do is reach out to Shimano. Let’s hope this will work

Ordered part, per description hub was compatible. In fact it was incompatible. Sent photos of fit, sent photos of emails from Fulcrum that stated incompatible. All Lordgun would say is part is compatible… despite photos and email from Fulcrum. Also would not change website description so you’re warned. Not all Fulcrum 17mm axles use same hub.

UPDATE - note logic of reply ignores issue as described - freehub is stated compatible with numerous 17mm axles/hubs, it was incompatible with 17mm Wind 55 - so if other customers bought for different 17mm hubs then could be compatible and no basis to complain. Email from Fulcrum shared with LG explained compatibility and identified specific (different) hub compatible with 17mm Wind axle but was willfully ignored.

Return was past 30 days, took some time to figure out (and if was as described not a product that would have issues).

Excellent service, great price and quick delivery.