I love this app it is far better & easier to read than the clock that was on my work top provided by my energy provider (this has now been sacked). To have it on your phone is great, it gives you a lo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This is the default smart meter energy app for me. Very straightforward to navigate and provides energy usage data for gas and electricity by the hour, day, month and year in spend (£) and kWh allowin... See more
Easy to use app gives great insight too energy usage. Downloaded this app as my energy supplier app is terrible. I can look at 30 minute segments to see how much energy is being used by different a... See more
More Than Just a Smart Meter App Loop is a breath of fresh air in the smart home industry. Their smart meter app is a remarkable tool that has significantly improved my energy consumption managemen... See more
Company details
Written by the company
Take back control of your energy bills How? With Loop, the leading energy-saving smart meter app. On average, Loop households cut their energy usage by 15%. How much could you save? Using less energy is currently the only way to reduce energy bills. If you’ve got a smart meter, you can start using the Loop smart meter app to save energy for free. You no longer need to use a bank card during sign up and can instead now use details from your smart meter's in-home display - the choice is yours. Visit www.loop.homes to get started.
Contact info
Albion House, Littlegate Street, OX1 1QT, Oxford, United Kingdom
- support@loop.homes
- loop.homes
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really useful and easy to use app
I began using this app at the start of the energy crisis and it was a really valuable tool to help manage my household energy use. It's a doddle to set up and the app is very easy to use, with clear charts and tips on saving energy.
I am absolutely sure that using this app, along with a sensible use of existing smart plugs, has saved me hundreds of pounds since then.
Loving the app
Loving the app, it records my data without issue.
Yet British Gas keep estimating my bills, telling me its because of unreliable data transfer from my smart meters!
I am currently pressing them for a logical explanation as to why this may be the case when my "LOOP" app is collecting and reporting data without any problems.
Does exactly what it sets out to do
This app makes it so much easier to track energy usage than my current provider’s app.
There is so much useful advice provided by the service, eg ‘phantom load’, which identified where I was wasting fuel.
Finally, the Turn Down & Save events really made me think about my usage and showed just how easy it was to reduce it. The Amazon vouchers were a welcome bonus.
Really useful app
I find this app really useful. It provides the data I would expect (but can't get) from my utility company.
It's clear and easy to follow. The only thing missing is the ability to use other than a default tariff. But when it comes to comparing gas and electricity consumption over a range of timescales it's spot on.
Its a very helpful app and easy to use
Its a very helpful app and easy to use. Baically you can view your electric and gas usage by day, week, month and year (as an amount and a bar chart)and by inputting your tariff it will calculate your spend as well. As I have solar panels and a battery it us even more useful as I can see how effective both are. it also offers hints on how to save on fuel. Another useful feture is that it compares my phantom load (i.e usage of items on standby, fridge etc) with other.
Electricity & Gas usage that British Gas can't give me.
Gives me my Electricity & Gas usage, that British Gas can't offer. Without this app I would have to wait for my usage each month from British Gas. My smart meter was install by another energy supplier (SMETS1) which is supposed to be upgraded to SMETS2, when is anyone's guess. Thank you Loop
Works great.
Great app and free to use
Great app and free to use. Forget your in home display (or both of them if you're not on dual fuel!) and link loop to your meters for great insights into your energy use.
Good App!
I have Smart meters at home but the in-home display (colloquially, 'IHD') doesn't work. The sole way I can real time view my energy usage is via the Loop application. This was easy to install and is intuitive to use. It provides the information I need to effectively manage my energy usage and the app is recommended.
Essential App if you have a British Gas gas meter.
I've used Loop for monitoring my home usage of gas and electricity. I've found them to be brilliant! For some reason British Gas had a useless App to link to its home display, but it never worked. In fact they've now given up. Thankfully, I was able to include the meter details into Loop, and I now get gas usage results. Top class!
Easy to install app that does what it says on the tin
Installed the app on android phone. Worked straight away. Picked up both of my SMETS1 Gas and Electric meters. Gives me a lot more information than the display monitor originally supplied wirh the meters. Nothing to complain about as it gives me everything I require to keep a good check on my energy usage. Flagged up my ghost usage as being quite high so in the process of eliminating a lot of that if I can. All in all, a neat little app that does all its supposed to do.
Fills a gap vacated by British Gas
Provides detailed energy usage information, as did British Gas before they switched to a new billing system which does not include this vital service.
Poor customer support
As part of their switch off to save I said at the beginning I didn’t want Amazon vouchers and was assured there would be an alternative. The charity alternative appears to deal with fuel poverty in England and I live in Scotland so a waste of cash. Big bugbear is after a month since writing to helpdesk no reply of an alternative. Extremely poor customer help.
Since posting contact was made and queries resolved, good service but took a few emails to reach the person required. Star-rating upgraded

Reply from Loop
Great app to show you how to reduce energy usage
Great app to show you how to reduce energy usage, especialy the impact of leaving items on standby
Easy to install and use .
Easy to install and use. Loop shows me my electricity and gas usage in an easy format. British Gas app and monitor never worked for me.
Some great energy-saving tips
Loop makes it easy to track energy usage and pinpoint appliances/times of high usage. The solar simulation is especially useful for helping decisions about a solar investment.
Great app for managing energy useage
Great app that allows me to see my energy usage, which I can't see using the British Gas app, which is truly pathetic.
I'd love to see this app be able to integrate with smart plugs or similar so I can also analyse individual device energy usage.
It's already allowed me to work out that an electric heater was costing me £150 a month to run in the current crazy energy price sitaution.
Great App.
Great app that gives you live usage.
Connected to our smart meters with ease.
Really easy to set up and use
Really easy to set up and use. Helps me to keep track of my energy use on a regular basis.
Simple to load and use
Simple to load and use; keeps me up to date with our energy usage and provides some useful tips and suggestions as to how to manage that usage.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.




